“I normally do not leave a bad reviews but BestBuy and their Delivery/Installation Department have exceeded the worse customer service standards.
I paid in full for a washer/dryer two months in advance so when the delivery date came, they didn't show up. No just that but without explanations, and promises od escalations that never ever got to resolve the issue. I am done. After 5 days in a row asking for resolution, I am canceling the order. WORSE CUSTOMER SERVICE EVER!”
“NEVER GET SOMETHING DELIVERED FROM BEST BUY! NOT JUST THIS LOCATION, ALL OF THEM
I purchased an exercise bike online to be delivered and assembled in my home. It's been 2 months since my purchase, and I've had multiple delivery dates pass! I would schedule a date, clear my schedule, and the item never came.
Customer service is a joke and it's outsourced. I have spent hours trying to find out why my bike never got delivered. I've talked to multiple reps who promised me my issue would be solved. Supposedly they escalated my issue, but after following up a few days later, the customer service person could not find any notes on this.
Do yourself a favor and purchase elsewhere. I cancelled my order.”
“I tried to get something that I ordered online, so I had it shipped to my address. The first time it didn’t go through and had to wait two days to “confirm it didn’t go through. Then I did it again for a second time and you guessed it, I had to wait another two days and got nothing in return. The orders were promised to be at the address in one day btw. I would recommend you to never ever ever order something from this website/store online because you will regret it.”
“Best Buy – Castleton, IN / Avon, IN
I’m rating the service quality I received at these two stores a combined 2.5. This morning at the Castleton location I purchased an LG LMV2301BD over-the-range microwave oven. It couldn’t have been more than 10 minutes before the item was confirmed to be in stock, my purchase validated and I was out the door. The young lady who assisted couldn’t have been nicer, as was the stock clerk who did the check on the item’s availability. For this I gave the Castleton store location a solid 5.0. But then in the early afternoon I contacted the Avon location to arrange installation of the microwave (Avon is the closest store location to my residence). I was on the phone with their representatives – 26 minutes to be exact, while being routed here and there, placed on hold repeatedly and speaking with a variety of different individuals. In the end, I was referred right back to the store again! I endeavored to reach and speak with the store manager, but their automated system didn’t give me this option. I even pushed “0” hoping to speak to someone personally, but it was to no avail. For this quality of service, I give the Avon store location a big donut (“0”). After working all day I’m too bushed and irritated to go through the exercise again, so I’ll make another attempt to arrange installation tomorrow. But let it suffice to say I’m not a happy camper.”
“Extremely worst service from bestbuy. extremely worst delivery service. the delivery person just left my expensive apple watch in some other location and picture he posted doesnt even match my address/building. The delivery person didnt even get a signature. They work with extremely poor delivery service companies. Bestbuy said they make takes weeks/months to give a replacement and they dont have a solution to escalate or expedite. They dont even have mechanisms to track their delivery. The customer service is not able to offer any solution at all. I will never order anything from bestbuy again. Really surprised to see suck an awful service by such a big company.”
“Bought a kitchenaid dishwasher on Jan 16 ‘22. Ordered the installation, parts, and haul away. Paid cash. They took my money with a guarantee of delivery on Jan 29 bt 12n-8pm. Reminded me by text and emails tht it would be delivered. Home all day. Waiting. Removed my old dishwasher out. Texted twice with BB reps, Matthew summers, and Agent Travis and assured delivery was in route, “not to worry” they said. After 7 pm received an email directing me to reschedule delivery and a Feb calendar popped up. The delivery had been canceled. No phone called from BB, no reason, and when I called BB to ask why, I was left on hold for 35 min to talk with a supervisor tht no one answered. Of course I refunded everything. I can’t do business with such a disrespectful, incompetent, unreliable business. I work so hard as a nurse, and am treated bad enough at work, I certainly am not going to pay you to treat me worse. So on to the next business tht will treat me better. Certainly someone can do better.”
“DO NOT PAY FOR A BEST BUY DELIVERY!
1st delivery date 1/18/22. No show.
When we called they said their truck broke down.
Rescheduled for 1/28/22. Waited 4 hours befor being told they weren’t coming.
Their truck broke down! Again?!
Apparently they contract out to independent trucking companies with no accountability.
Now we a faced with rescheduling again!
It’s really hard to believe a company as large as Best Buy has such poor service”
“The order was delayed twice, both times the estimated date of delivery was inaccurate, there was no updates on tracking and there is a very poor protocol of escalation if the delivery is delayed. On the contrary Amazon services have always been spot on and prompt. Extremely disappointed with Best Buy online services. I am definitely not using this service again. Once can be forgiven but not a patterned delay. During pandemic the service should be expedited not the other way.”
“I ordered a Schwinn upright bike which works fabulously, however the order was a week late and every day they said it was coming within 24 hours. Due to the current climate that was not such a big deal. However, when I receive my package the box was partially opened and very dented. I exam in the bike and it seemed as though it was fine so I put it together. While trying the bike I noticed the handlebars were dented and the rubber grip was ripped so I called customer service. After 40 minutes they informed me the best they could do was give me a 10% discount on my next purchase. They said I could disassemble the bike and bring it back to Best Buy but I couldn’t bring the bike back assembled. Hugely disappointed, all I needed was a new handlebars. I spoke with Kayla in customer service who would not let me speak to her superior. I will absolutely never shop there again, and I’m really not that fussy of a person.”
“The worst customer service I have ever experienced!! I have spend so much time on the phone with them, it’s ridiculous I even had that much patience. Long story short: A brand new Samsung TV was supposed to be delivered to my home, and it took them 4 attempts to finally get it done. The first 3 were all defective or broken. However, for my frustration after the first screwed up delivery I was promised a $80.- gift card in the mail. 3 month later and 3 hours of absolut ridiculous phone support with some bad English speaking Indian people I’m still waiting for that card!! I gave up. Best Buy, you suck and you have lost one more customer :-| By the way, I would give 0 star if I could…”
“I won't be surprised if they go bankrupt by 2023, their business has tanked. Ever since they canceled phone service, you must now rely on a useless 800 support of mostly foreign-speaking agents who either can't help you or don't care. Pity the fool who buys a 1,000 home stereo that goes bad. Like others, I've had to deal with nonsense after nonsense with bad printers and small electronics. Alongside changed return policy excuses etc. I am so done with them it ain't funny.”
“$200 Taken/Not working headsets/No Refund/Hours of hold/Rude Employees
They shipped via Shopify when I selected "Shipping". This person said they left it in front of my door. Then, they never knocked?
I never got it. For over an hour, I was transferred to reps saying just because it was not received, doesn't mean it wasn't delivered. Eventually, a supervisor acted like he was doing me a favor allowing me to pickup a replacement.
I picked up a "replacement". Remember, I never got whatever the unprofessional service said they delivered.
The Beats headsets didn't work consistently. I returned it, and got a confirmation that it was returned. I didn't see the refund. Fine, after three hours, a supervisor said they refunded it and apologized for the wait.
One month, after they received it, I still have not seen a refund.”
“Best Buy is absolutely awful, there is not a chance in hell I would EVER spend one more cent in this messed up place. Their staff are absolutely clueless, I asked to buy a Google phone and they sent me to the phone people who I never wanted to talk to in the first place cause I don't want a damn contract. I asked that useless staff they had there which pixel 6 is bigger and she told me they were both the same size. Hahaha NO THEY ARE NOT THE SAME SIZE YOU FOOL!!”
“From the limited staff to the incentives they offer I give Best Buy a rating of 0. The customer service person that waited on me change my delivery three times and then blamed me for changing it. I bought a sound bar and was supposed to get six months of Apple Music only to find out that if you had an apple phone you were already in Apple subscriber so you couldn’t get the offer. Nothing they do make sense to me. From now on I’m going to purchase my electronics at ABT Or somewhere else other than Best Buy. Get it together Best Buy! From bestbuy.com to the individual stores it doesn’t seem like anyone knows what they’re doing.”
“Ordered a grill on sale. Received a tracking number a day later. One week later, the tracking number states that the product was never received by the shipper. Contacted BB where they said they would send a replacement. Two days later the replacement order was canceled after they tried to charge me again at full price. Contacted BB and they said it was canceled because the product was not in stock. (Product is currently available for pick up next day online) Said I would get my refund within ‘one business cycle’ which is 25-30 days… for a product that apparently was never in stock. I don’t think I’ll ever be doing business with BB again.”
“One hour after placing order, I could not cancel a printer order even though the estimated delivery was for 9 days later. Have called customer support three times, chat and email. Told I could not cancel order after 30 minutes of placing it. Still trying to cancel three days later. Never will order from Best Buy again. Would have been so easy to cancel on Amazon. Would be willing to pay 10-20% more to not have to order from Best Buy again after this experience.”
“The Lie. Purchased a modem. Paid for it online. It tells you when you purchase that it is 1 hour pickup. After 3 hours I go to the store. Not busy. Employees standing around. They can see my order but they "can't help till they get a notification from corporate". Another day with no internet at my business because of the complete ineptitude of best buy. Fantastic.”
“I bought an Apple Watch which turned out to be the wrong model. I tried calling Best buy to get information about the return process and policy. The call was disconnected 3 times, they never tried to call back. I am stuck with a product that I am unable to use and I have to pay $45 to return it. I will never buy at Best Buy again. Terrible costumers service!!”
“I would never buy another item from this company again. I attempted to buy my washer from this company and they gave me the run around just for me to receive my item from their delivery team. Forget calling customer service to state a complaint, they all read off the same script and they do not go outside of it to help the customer. I ended up cancelling my item from them and once I did that they stuck to the script that they can do nothing to help me because I cancelled my item. I told them I would never buy another item from them ever again. There are so many companies out there I could buy from with better customer Service that would price match Best Buys prices and give you the service as a customer you deserve!”
