“I purchased a built-in wall oven in December and it wasn't showing as backordered. They took until February to let me schedule a delivery date (it really was backordered this entire time). And then they simply didn't deliver in the window they themselves suggested. Their customer service drops the call as soon as you ask for a manager. Do not buy anything from Best Buy, unless you want to pay the money and never see your purchase.”
“Purchased a HDTV on 12-19-21. On 2-19-22 still mounted on my wall. Appointment date changed 3 times, and this WAS a Christmas gift. VERY DISAPPOINTED.”
“Company that clearly does not care about customer experience. I accumulated points I was planning to use in their rewards program. However, they set their program to automatically buy certificates that expire quickly without your consent. So, you plan on using $15 dollars worth of accumulated points. Too bad, the system purchased certificates with your points, then expired them without ever telling you. Why is there an expiration date on the points then?? It is a scam that leaves your customers feeling resentful, not thankful for the points. I would have had a better opinion of BestBuy without the rewards program altogether. This set up is frankly just rude.”
“Walked into the Best Buy in Monterey CA and was asked what I was looking for. I told the guy and he said he would have someone help me, which I initially thought was cool. Then he told me to wait in a section of the store that was on the opposite side of the store from what I was looking for. When I asked him if I can just go look at what I am looking for, he told me again to go stand somewhere on the opposite side of the store. I told him no thanks, walked out and bought what I needed on Amazon. Dont waste my time.”
“FYI Best Buys curb side does not confirm who is picking up the merchandise, they do not make sure to ask for the Credit Card information or anything, if anyone has an order number the can pick it up. So if anyone uses your Credit Card to purchase and use curb side they just got a gift from you. A police report is a joke they do nothing. Curb side not a plus here..”
“I ORDERED TWO 55'' TVs FROM BEST BUY (HA) AND DELIVERY WAS SCHEDULED FOR FRIDAY. NO CONTACT ALL DAY, PER THE EMAIL I WAS TO BE CONTACTED ABOUT ANY DELAY (HAHA). CALLED AT 5PM AND WAS ON HOLD FOR TEN MINUTES BEFORE BEING DISCONNECTED AND NOT CALLED BACK! CALLED AGAIN AND AFTER 20 MINUTES WAS TOLD THE DRIVER WAS SICK AND THERE WOULD BE NO DELIVERY!!! I WAS NOT CONATCTED AT ALL - HORRIBLE CUSTOMER SERVICE!!! HOW DOES A COMPANY AS LARGE AS BEST BUY NOT HAVE ALTERNATIVE PLANS IF 1 GUY GETS SICK....UNREAL... SO THEY RESCHEDULED FOR MONDAY BETWEEN 6AM AND 1PM...CALLED MONDAY AT NOON AND WAS TOLD THERE WAS "PENDING RESCHEDULE" FOR THIS DELIVERY, I WAS NOT CONATCTED AT ALL - HORRIBLE CUSTOMER SERVICE!!! I CANCELLED THE ORDER....SAME ITEMS BEING DELIVERED BY AMAZON TUESDAY...RELATIVELY SAME COST!!!! NEVER SHOPPING AT BEST BUY AGAIN!!!I”
“I visited Best Buy Geek Squad today. Not another customer in site. I was there to drop off a computer to be evaluated. I pay $199.99 a year for their service. Instead of greeting me. I was told if I didn't have an appointment I was not able to get help! He told me he was busy. I jokingly asked him if he wanted me to wait in the nonexisting line. He said he would take me after his rude behavior. No where in the store does it say by appointment only. I have never been turned away especially with their promotional $200 a year membership. I was then told by another that was just insurance but like a doctor you need an appointment. I understand this is they had other customers. They did not. They were rude and personally, once my computer is returned I will not go to Greece, NY store again.”
“Ordered Dishwasher with their service package. Never showed up or call on day of delivery and install. Had to go to the store cancelled services-pure hell. Re-sched DW delivery for 2/5/22-called to confirm 888 number to be told it was not scheduled and not in stock. I was told at the store they had plenty of DWashers Whirlpool in stock. Now I cancelled everything- only refunded part of my payment. Called BB cust rep. said now I have to go to the store to get full credit on my order. WTF! and the payment I made on my card I need to follow-up once the refund clears to get my $$ money refunded. Best Buy is the worst. Do not believe anything anyone tells you at the store at BB. Everyone pointing fingers back at the customer. I was the 15th person in the store within a week cancelling their install service contract.”
“Shipping means Shipt?!? For $200 headphones, a lying personal shopper.
First, I selected shipping. I never got them.
Second, These did not connect wirelessly.
Third, I never got a refund.
First- I got "free shipping". Best Buy used Shipt.
Without an update or any texts, BestBuy says they sent a personal shopper to drop them off. There records said it was "dropped in front of my door" Even though that is impossible at my apartment complex without calling me.
BestBuys says Shipt is an independent service you will need to contact them for delivery issues.
1. I chose "free shipping" and the website didn't even say Shipt.
2. I was told just because I didn't receive the item the doesn't mean it was not delivered.
I would never trust a personal shopper or anything w/o a tracking number for $200 head phones.
Fine after about 30 calls, transfers, and being hung up on we agreed that I would pick them up.
Second- this "replacement" headset did not work.
Those did not connect period bluetooth. They came broken.
I called again twice a day was transferred, and hung up on. They would not refund the replacement.
Third- I returned their just via UPS with a tracking #.
*Not some unreliable company like Shipt
My credit card involved because I did not get a refund, and BestBuy's records show they refunded $169 out of $180. I still have to document each call, the return tracking #....
This has been a waste of time for a product that didn't work and Best Buy has no customer Service. Each time, I hang up with your customer "service" upset (or they hang up on me) because they keep transferring me to other departments e.g. the store, or the regular customer service.
I haven't received any refund, and I spent way too much time on the phone 1. trying to get to a human, and 2, then reaching someone who would resolve the non-drop off, the non-refund.
Never again.”
“Best buy company is trying to unfairly mark up video card pricing by forcing customers to buy a worthless tech-support service just for the luxury of the chance that you can buy an already marked up far beyond MSRP video card. This tone-def move is a shameless price gouge and it ensures that no low-mid range video card customer will ever get an affordable card again. Shameless anti-customer policies are what has killed this company.”
“I tried to get a refund for computer that I bought back in early November. I bought the computer to pick up in the store but they didn’t have a computer. When I arrived they did tell me there was another computer 20 minutes away and talked me into getting a Best Buy credit card. Unfortunately I paid $20 more for the computer for some reason I think because it was bundled with their Microsoft package. I’ve been disputing this for four months and I spent three hours today on Best Buy to finally have somebody put me on hold and then the car after 30 to 45 minutes disconnected. I Was kind and this was one day of mini over the last four months. I even dispute it with my credit card and Best Buy denied it.”
“Best Buy return/refund process is a nightmare!!! Every service agent you call or chat online give you a different story say they will escalate the refund and will get email back within 72 hours...never happens. One person says it is processed call next day get a complete different story....all they are good at saying is "you have to wait one billing cycle" good luck trying to figure out from what date does the cycle start" different answer every time! What ever happen to good customer service that you can understand the person helping you! Will never buy from Best Buy again!”
“Purchased a multi device keyboard and the first device had a 5 key that stuck. Loved the easy setup. I exchanged it no problem. The second would not connect to my second computer. I went to exchange it and when I told them I had been in touch with Logitech, they refused to exchange it because I need an RA number from Logitech. That's a whole other story on the run around. BestBuy has chosen (over a $90 device) not to help me and I am now caught in Logitech hell. My bestbuy card WILL BE cancelled and my next review is for Logitech.”
“Horrible experience at best buy San Diego Mira Mesa Store!
On January 22, I purchased an open box (Samsung 75” TV = $2385 + Tax) and part of the deal was to get an extra 20% off the TV price if I purchase a total teach membership for $200 and there was an additional offer to get $500 + $100 egifts card along with that Tv purchase. I completed my purchase on that day and scheduled delivery to be on Feb 2 2022.
2 days later, I was checking the best buy app on my phone for other items and accidently I found out that the same TV has gone on sale "brand new TV, not open box" and the price was way cheaper than the open box item I purchased but not delivered yet.
So, I went back to the store before the delivery day and spoke to best buy advisor (Lydell Betty) who was available to help at that time if I can replace my order with a brand-new TV since the TV hasn't been delivered and it would be cheaper than the open box TV.
Best buy advisor (Lydell Betty) offered me an additional 20% off and to keep my order as it is without returning or canceling it. He claimed that he can’t apply the extra 20% before the delivery day and promised to owner me that extra 20% after the delivery day (Feb2). He made/wrote a note on his best buy business card and attached to my receipt and signed it for that 20% which states “approved 20% off the $1900 the price of the TV” and he signed it (I’m attaching a copy of that note).
I asked him if I could get a store credit for that 20% for a moment and he agreed but thought about it for a second and changed my mind and I told him that I would prefer to get the 20% back to my Best Buy credit card so I will have less debit.
Yesterday, Feb 5, I came back to the store to ask for the 20% that I was promised to be giving after the item was delivered. The same bust buy advisor (Lydell Betty) who convinced me to keep the open box and offered me an additional 20% discount met me again and went to a complete denial of his original offer. He refused to owner me an additional 20% discount. He told me if you are not happy you can return the TV. I was shocked and couldn’t believe what was happening at the best buy store. I told him that you’re changing your word, and this is not what we agreed on and that he noted and signed on his business card regarding our agreement. He started arguing with me then he said he would owner me ~ $ 170 back which is 10% not 20%. After I reminded him about our agreement “Lydell Betty” got upset by raising his voice and sounded condescending toward me. Then he said I promised you nothing and you should have got the store credit of that additional 20% at that time. I asked him if he could call his supervisor over so I can escalate my concerns. Then he said I'm the manager here, Then I said I need someone else to speak to but not “Lydell Betty”. Another advisor “Daniel Delgado” heard us and came to us. I explained to “Daniel Delgado” what happened and showed him the receipt showing his colleague's signature and approval for the additional 20%. He “Daniel Delgado” started working on the point of sale and laughing with “Lydell Betty”. He asked if I still have my original egift cards with me and I said I have a $500 gift card (the one I got with the purchase). He “Daniel Delgado” took the gift card from me and said if you want the additional 20% off then he will cancel the $500 gift card otherwise return the TV. “Daniel Delgado” was even more aggressive towards me and asked me to stop talking and I only have 2 options either getting my $500 gift card canceled with the additional 20% off or to return the Tv.
I decided to leave the store after being so overwhelmed. I felt very unwelcomed, and I was lied to by best buy advisors - Very unprofessional advisor! It was the worst purchase experience of my life.
I called the best buy customer service line and they advised me to reach out to the general manager of Mira Mesa store and explain the story. Today, Feb 6, I went back today to the store to ask for general manager contact information. I walked into the store, and I asked a very pleasant person who was standing inside if I could get the contact information for the GM of the store. luckily that person was the sales manager “Sal Gomez”. He asked me what’s the matter and I explained to him the entire story. “Sal Gomez” listened without interrupting or intimidating me like the other two advisors did the day before. He acknowledged my concerns and apologized for the incident. He issued a 20% additional discount to me and made me a happy customer. “Sal Gomez” is a very professional and amazing person with high ethics. I decided not to ever buy from the best buy store in Mira Mesa but the way” Sal Gomez” handled the situation made me change my mind but I’ll make sure to shop there only if he’s in the store.
It was never about the 20% off as much as the horrible experience that I had with these two advisors (Lydell Betty) and “Daniel Delgado”.”
“Have been trying to get refund for a returned product for nearly 2 months. I have spoken to 13 different reps. I have given Best Buy the order#, UPS return tracking #, the date, time and location where it was received. Customer service is off-shore and worthless. Rep's dialects are difficult to understand, they refuse to transfer you to a supervisor or a rep in the U.S. They say they will do things that they never do. It is a total waste of time. I will be filing a complaint with the Better Business Bureau. This has been the worst purchase experience in my life and I'm in my 70's and have made a LOT of purchases.”
“I normally do not leave a bad reviews but BestBuy and their Delivery/Installation Department have exceeded the worse customer service standards.
I paid in full for a washer/dryer two months in advance so when the delivery date came, they didn't show up. No just that but without explanations, and promises od escalations that never ever got to resolve the issue. I am done. After 5 days in a row asking for resolution, I am canceling the order. WORSE CUSTOMER SERVICE EVER!”
“NEVER GET SOMETHING DELIVERED FROM BEST BUY! NOT JUST THIS LOCATION, ALL OF THEM
I purchased an exercise bike online to be delivered and assembled in my home. It's been 2 months since my purchase, and I've had multiple delivery dates pass! I would schedule a date, clear my schedule, and the item never came.
Customer service is a joke and it's outsourced. I have spent hours trying to find out why my bike never got delivered. I've talked to multiple reps who promised me my issue would be solved. Supposedly they escalated my issue, but after following up a few days later, the customer service person could not find any notes on this.
Do yourself a favor and purchase elsewhere. I cancelled my order.”
“I tried to get something that I ordered online, so I had it shipped to my address. The first time it didn’t go through and had to wait two days to “confirm it didn’t go through. Then I did it again for a second time and you guessed it, I had to wait another two days and got nothing in return. The orders were promised to be at the address in one day btw. I would recommend you to never ever ever order something from this website/store online because you will regret it.”
