“I recently bought a new 2TB external hard drive at one of their stores near McAllen Tx. I was told none of the newer models were compatible with Windows 7. Well, I was told wrong. I just bought a NEW 4TB external at another store in Rock Hill, SC. The packaging says compatible with Win 10 and 11. Works great on my 10 year old Toshiba Satellite laptop running Win 7! don't let them do ANYTHING to force you to upgrade to the newer Microsh*t garbage.”
“The cell phone department tech name Charlie was very inattentive while transferring data to my new phone from my old phone. While watching him resting his head on one hand and doing all the typing with the other hand I was concerned he would miss a key piece of information regarding the set up. Sure enough, he told me he needed the At&t account login password. Called my wife, gave it to him, it didn't work. He said he had to have it so I drove to my house, leaving both phones and paperwork with him, I checked the password, it was what I told him. Called him, he didn't answer. I drove back to the store and ask him why he didn't answer he said he was busy with a customer. Doh. Told him to give me everything, I would do it myself since I didn't have time to waste out of my day. Got home, set it up myself. The password it needed was my samsung password, not my AT&T password. This guy has no business dealing with people if he can't asked the right questions and complete the set ups.”
“I am really upset with Best Buy. I have been a loyal customer for 20plus years. I have spend thousand of dollars purchasing computers, laptops, kitchen appliances stove, refrigerator, microwave, dishwasher, wash and dryer, etc. My son purchased WIFI extenders for $138.00. He forgot to notified me. So the purchase went unpaid for two months. After two months, Best Buy reached out to me. I paid the whole balance and the late charges. I just found out that my credit limit of $4,000 was decreased to $350!!! due to this incident. They refused to reinstate my old credit limit. It didn't matter my my good standing throughout the years. I will not EVER shop at Best Buy. I will take my money to any other place like P.C. Richards. I am highly offended. M.Sapeg”
“Terrible service. I order a $1500 laptop. Gave the info of the person who would pick it up for me and the receipt went in the name of the person who went out of their way to get it for me as its a 1 hour return trip to this store. Now they want me to go to the store to update a receipt. Despite me verifying I did purchase this they refuse to update this online and email the receipt. Yet, I bought this online and everything else was digital. I will never shop at Best Buy again and I buy a lot of computers from them. Never again.”
“I WOULD NEVER SHOP at best buy again! I ordered a stove they took the money out in 15 minutes then sent me a text to say the stove would not be in for a month . I called to cancel the order as I need a stove before a month.....and they tell me I will see my refund in "a billing cycle" which according to the girl helping me means about a month! They are theives and buyer beware!!!”
“Worst customer service ever!! If I could give a zero I would. Just tried to get a simple question answered about repairing Bose headphones (that they apparently carry; all local Bose stores in my area are now permanently). Called what I thought was my local Best Buy—some ridiculous “national operators” came on with recording and asked me what extension I wanted (although I dialed the local store number); then gave me some options none of which applied, and when I finally just picked one to try to get through to a live human being, told I had a 5 minute wait. Gave up. Decided to message them. I sent a message to them from the web site and asked my simple question. Response: some boilerplate message about buying their products! I will never go to or buy from Best Buy again. Their management should be replaced if they think this endeared them to actual and potential customers.”
“After 1 hour and two extended episodes on hold I was cut off. Called the store again and after another extended time on hold I was told I had to return to the store to resolve my double charge for a desk top computer. Again I waited while some one, checked it out. Waited another 10 minutes waiting on the store. Got a half hearted apology. Not likely to buy in store again. Next time Amazon.”
“Horrible, horrible, horrible. They canceled my order and are billing me for it as though they installed the appliances. I have spent 4 hours trying to resolve the bill they sent me. You can't speak to anybody inside the United States. They go to transfer you and you are now gone from the system and have to re-call them. What a nightmare. I am not paying a bill when I did not receive the order and and they sent me an email canceling it. It is amazing a company like this is still in business. I will be sending my complaint to the State of California.”
“It was so difficult to get a person on the phone. Best Buy is by far the most complicated ineffective phone system I have encountered. In order to be connected with a human, one must do so through one's computer. This is an unnecessary additional step in the already arduous process. It made me furious and adversely effects my future buying decisions. The young lady who I finally talked to was difficult to understand but she was helpful and managed to schedule me for service. Can you imagine approximately 15 minutes to simply schedule an appointmet?”
“Purchase of refrigerator on April 4, 2022 schedule delivery date for April 7, 2022 between 12 and 6 PM however I never received item contact with the one 800 number that’s provided it was told that the item was delivered which it was delivered to the wrong address then go to the store to be told by the store that the item wasn’t delivered that the driver knew they did they ran into bed weather conditionsThen still having a problem try to get a delivery date they try to move the delivery date to the 12th this is unacceptable or all levels for Best Buy if this point we would like a refund and I read the shop somewhere else”
“ON 2/16/2022, BEST BUY'S GEEK SQUAD/JOKE SQUAD INSTALLED A TV ON THE WALL THAT WAS PURCHASED 2/13/2022. I REQUESTED PLACEMENT IN THE MIDDLE OF THE TV WALL MOUNT, HE SAID A BETTER PLACEMENT WOULD BE OUTSIDE OF THE MOUNT. THE INSTALLER ASSSURED US WE WOULD NOT SEE THE WALL MOUNT BOX OR THE WIRES. HE WAS IN ERROR. I INFORMED HIM IT WAS NOT ACCEPTABLE AND TO INSTALL IT WHERE I ORIGINALLY WANTED. EVENTUALLY, HE DID. I CONTACTED BEST BUY'S INSURANCE COMPANY AFTER I FINALLY RECEIVED THE CORRECT PHONE NUMBER...TOOK APPROXIMATELY 10 CALLS. THEY SET UP A CLAIM NUMBER AND AN AGENT CALLED AND SENT AN EMAIL ON 2/25/2022. SHE REQUESTED I SEND HER PHOTOS AND AN ESTIMATE OF THE REPAIR COST. I SENT HER THE REQUESTED PHOTOS AND REPAIR COST ON 2/25/2022. ON 2/28/2022 I SENT HER AN EMAIL ASKING IF SHE NEEDED ANY MORE INFO. NO RESPONSE. ON 3/3/2022 SHE LEFT ME A VOICE MESSAGE AND SENT AN EMAIL. ON 3/3/2022 I REPLIED TO HER EMAIL. NO RESPONSE. ON 3/4/2022 I FOLLOWED UP WITH ANOTHER EMAIL. NO RESPONSE. I LEFT MULTIPLE PHONE MESSAGES ON 3/3,4,7 AND 8/2022, NO RESPONSE. ON 3/8, I ATTEMPTED TO REGISTER ONLINE WITH THE INSURANCE COMPANY TO VIEW THE PROGRESS OF MY CLAIM. I COULD NOT REGISTER. THE IT/CHAT PERSON INFORMED ME THAT THE CLAIM NEEDED MY LAST 4 SSN's AND MY DOB TO REGISTER. ON 3/8/2022, I CALLED THE INSURANCE COMPANY HQ. THEY INFORMED ME AGENT WAS STILL EMPLOYED AND WORKING. THEY SENT THE AGENT AND HER SUPERVISOR, A MESSAGE TO CONTACT ME. NO RESPONSE. ON 3/8/2022 I SENT THE SUPERVISOR AN EMAIL INFORMING HIM OF THE INFORMATION NEEDED ON MY CLAIM AND THE UNRESPONSIVENESS OF HIS EMPLOYEE. NO RESPONSE. ON 3/9/2022, I SENT AN EMAIL TO BOTH SUPERVISOR AND AGENT, COPIED THE IT/CHAT PERSON AND BLIND COPIED THE FOLLOWING INSURANCE COMPANY EXECUTIVE LEADERSHIP: CEO, COO, CFO, HR MANAGER. AFTER FILING A COMPLAINT TO THE STATE’S INSURANCE DEPARTMENT, I RECEIVED A LETTER FROM THE INSURANCE COMPANY DATED MARCH 29, 2022 DENYING THE CLAIM. I WILL NEVER BUY ANOTHER PRODUCT FROM BEST BUY AGAIN.”
“Best Buy was supposed to delivery three appliances today and made us wait two weeks, then schedule for a time period of 7 am to 1 pm, then reschedule 11-2 and then never showed up and when I called and was placed on hold for over an hour they hung up on me after stating the truck broke down and I need to reschedule. It’s a joke- called and spoke to a supervisor who rescheduled me for an additional 10 more days wait period for a window of time again from 7-1 pm.
So basically I am waiting a month for three items Best Buy states are in stock but they can’t seem to find delivery people who are respectful or responsible for my time and energy.”
“Just left Best Buy Outlet at Farmer’s Branch in Texas. The young girl working there who said her name was Shelly acted like she did not want to be there at all. Extremely rude and unhelpful. She knew nothing, told me to get information about Best Buy warrant on the internet, and got on her personal cell phone in the middle of my transaction. She argued with me about what I saw on the screen when checking out and didn’t bother to apologize when she saw she was wrong. Immediately after the transaction concluded, she turned her back to me with no further instructions or thanks for spending hundreds of dollars there. Incorrigible.”
“Called a dozen times, am currently on an hour and a half call. Transferred 4 times now going back around to the same circle jerk departments. Trying to get a refund for cancelled product for TWO years.”
“Bought a total tech support plan, only to find out what I needed they didn't do, after being told they did. Then they just refunded it without even trying to help. Called the number 'for the store', to get transferred to some call center. Was transferred by one person from the call center to the store, and talked to an employee who seemed helpful, but when I asked for her name, she hung up. Tried to call back and now was told, they could not transfer to the store. So Best Buy is so untechy that they cannot even transfer a call. You cannot call your local store. They tell you that their total tech does all this stuff until after you buy, then says it doesn't. Don't bother with Best Buy. They are the Worst Buy, and don't even have enough sense to know it.”
“I will NEVER shop with Best Buy again! I purchased a washer and dryer and paid for installation. I scheduled my delivery online. A day or two later, I received an automated call saying I had to call the number that had just auto-called me to reschedule because they did not have a delivery person available to install on the date I selected. It had to be a full week later. On the day of the delivery (today) the dryer was delivered BROKEN. The installer left it, called in the issue, and said we would receive a call very soon about scheduling a replacement. I noticed I received a call from Best Buy but could not pick it up on time, so I called the number back, only to be put on hold for 40 minutes to speak to a manager and be told I had to wait until the driver returned to the warehouse to log the damaged merchandise before we could reschedule a new delivery (this made no sense- it's 2022 and everything should be electronic, right?). So now, I have a broken dryer sitting in my home which I cannot use and have no idea when anyone will call to schedule a replacement. The "manager" could not tell me when I would be called, in what timeframe I'd receive a replacement, or what, if any, compensation I would receive. Terrible customer service!!!”
“Horrible attempts to reach a living person not a bot for account help online. Big deal w vision and severe hearing loss n Zero help during Covid. Worst part bots come up fine on trying to help but are never apparently passed onto Real People. Cannot get anything in writing and any person. Appalled esp after months inpatient and In recovery. Their lack of assistance for a physical issue disability has hurt my credit. No other company has been so obstinate and unhelpful. I’m about to take all my purchases and dump them and tell my family whose 3 business uses them.”
“Assistant store manager refused to be of any assistance as she did not want to get out of her chair. Used every excuse in the book to shift responsibility to other people and told me to “go call corporate”. Whatever that means!
I could not believe she told me she was “done” with me and then started openly complaining about me to her staff as I was STANDING RIGHT NEXT TO HER!
The store seemed clean and fine and I would not have minded shopping here if not for being treated worst than dirt. If you stop here, don’t bother to ask help from the assistant store manager. Just grab your things and run fast as you can.”
“The worse customer service experience I have encountered EVER. Best Buy keeps pushing back delivery dates on appliances ordered in November. Some 2 appliances we ordered to customers in store. Delay and reschedule almost every 3 weeks. Absolute nightmare. Go straight to the manufacturer and buy, even if it cost more!!”
