“Bought a new mac and had it set up by the geeks. Still not right ! I get no help when I call . Can’t even contact the store ( peoria Illinois) also miss charged for service first time.”
“STOLEN PS5 FROM BEST BUY!
Went to pick up our online PAID order at the BEST BUY in Northbrook. Was told someone else had picked it up already. Whoever picked it up DID NOT HAVE TO SHOW ID OR SIGN ANYTHING. Best Buy store manager told us he would file an incident report and call us in a couple days. BEST BUY Called Corporate customer service and they said there is nothing they could do.
DO NOT BUY ONLINE FOR PICKUP AT BEST BUY!”
“I am noted as an "elite" member because of my purchases. During the holiday shopping season Best Buy Glen Allen VA had a Chromebook advertised for $150 off the retail price. It was posted on 12/20. On 12/26 I tried to buy one. They claimed to be out of stock and could not order. I went back the next day and the price was still showing (I took photos) but that it was a mistake and they would not honor it. I asked to be contacted by their General Manager and called their customer service number 4 times, was either hung up on or put on hold, used their chat option and posted using their app. Today is 1/15/21 and not a single person from Best Buy has reached out to me. Not only will I not shop there again, I will post on every social media platform available for others to use Amazon and other retailers such as Costco if you want good customer service.”
“Best buy has been on of my favorite store for any Tech related products. Never could I have imagined that they have a super poor customer service.
First the item that I ordered was delayed for a week. I been very patient and didn't complain.
Then it was marked as delivered whereas I didn't receive any item. The strange part is the time stamp, the shipping info said it was out for delivery for by 4:13 pm then it was marked as delivered by 4:14 pm. Unless they could teleport to my house then it is acceptable. Then I called customer service the first guy promised me for a supervisor solution for 48 hours but no one reached out to me. Then the second guy told me it should be 7-10 business days. I didn't even asked for a 48 hours solution and yet they offered it so I was impressed at first but I didn't know that they are a bunch of liars. Then I called again this east indian lady hung up on me when she can't give me any answers. That is super unprofessional. I was not even rude and I actually was very calm. I'm just asking for a solution.
Because of this poor customer service I might never buy again from BestBuy”
“I strongly recommend against purchasing from Best Buy.
I purchased a Logitech Wireless 3-in-1 Charging Dock for my boyfriend for Christmas. We've tested it out over the last few weeks and no matter what we do we cannot get one of the charging ports to work. The upright phone charging dock will only charge his phone for 15 seconds before switching off.
I called Best Buy to return the item, as it is unfortunately defective and I would like to replace it with one that works. I live in Ontario and due to the Covid-19 pandemic, the provincial government has issued a stay-at-home order and reopened the State of Emergency telling people they cannot leave their homes for anything that is not essential which is listed as food, health care, exercise or work.
According to Best Buy, I have until January 16th (two days from now) to bring the charging dock into a store to replace it, which I cannot legally do because of the stay-at-home order. They mentioned they could print me a shipping slip to return it that way but it probably won't make it in time so they wouldn't recommend doing that. Again, I would have to go to the post office to do this which is non-essential, potentially exposing myself to the virus and causing further spread.
It is extremely disturbing to me that a company as big as Best Buy would refuse to extend their return policy through a global pandemic. The item is defective and they've given me basically no way to legally return it.”
“Don't ever buy a phone from Best Buy. I bought an iPhone from them. The guy told me I had 90 days to return the phone and when I went back after 2 1/2 weeks, I was told I only had two weeks to return the phone for a full refund. The phone is a lemon. I use it primarily for work, paid $500 for a piece of junk that they won't exchange the phone for.”
“WILL NEVER BUY FROM BEST BUY AGAIN.. I was scheduled for a delivery between noon and 5 P M. i received a call that afternoon that the delivery could not be made. It seems there was a minor accident. While I am very sorry for that, my problem is I should receive the refrigerator the next day .NO. I HAVE TO WAIT 6 DAYS without a refrigerator. A store like Best Buy should have a back up plan. Do yourself a favor and stay far away from BEST BUY. Go to P C RICHARDS in Mt Holly. Refrigerator coming Saturday. WILL NEVER SHOP BEST BUY AGAIN”
“WORST experience ever! They outright lied to me about delivery and all they did was offer to refund my money and cancel my order. It was the worst experience ever purchasing anything from anywhere in my life! Good luck going out of business. LOL”
“Your not sorry the best buy in Vero Beach Florida. Your Manager dose not keep the store in good order Products or miss marks Misleading consumers that purchase with no concern by the employees or management and on top of that they're Rude to customers when they're informed. And then when you Informed they ask customers to leave which I will and not come backI have plenty of places to buy My electronics from. If you have not figured it out your manager need to go or just let him Continue to ruin your business.”
“I called Best Buy the minute they opened in North Fayette Township PA was put on hold all six times that I called 15 minutes 10 minutes the last time was 20 minutes I finally hung up I cannot believe what poor customer service Best Best Buy has I had one question and did not want to drive 20 miles in case it was not available even though it showed online as this is what's been happening lately and I was ready to purchase it online to pick it up but could never get anyone to answer the phone to confirm it was really there again just incredibly poor customer service”
“Delivery guy was rude, accused me of assault. And best buy did not even call me AND ASK?
WOW
COME TO SOMEONES HOUSE, BE RUDE AND COMPLAIN TO EMPLOYER.
WHAT HAPPEN TO CUSTOMER SERVICE.”
“Beware DO NOT buy home theatre from them. We bought a Sony TV 6 months ago that's already gone out. They made us wait 5 days for Geek Squad to come out, then they couldn't fix it, referred us to Sony and we have to wait another week to get the parts and repair. We even chatted with Geek Squad as well and told them to bring the parts as we'd researched and they're having the same problem with this tv from other buyers. They didn't listen. Totally ignored us.
They will not let us return the tv even though we bought it from them and they sold us a "lemon". We are really good customers but they just lost us. Terrible customer service and worse is the guy in Magnolia had an I don't care attitude, you're lucky you have extended warranty or you'd have to buy another tv? What? It had a warranty and we bought the extended warranty. Yeah, we're real lucky. Wow, terrible customer service. Fry Road Best Buy is the worse. Deserve 0 stars!”
“I ordered Le Creuset skillet for my wife for Christmas and was told it would arrive by 12/21/2020. On 12/23/2020, 2 days after the expected delivery date, I finally got a notice telling me it was delayed - obviously - and notifying me they would have have it ready to ship in a few days. I never received another update on my order status except to tell me I couldn't cancel it. A week after I was told the order would finally be shipped in a few days I contacted BestBuy via Chat. The BestBuy rep confirmed I couldn't cancel the order ($209.99) but he assured me the order was being prepared and that I would receive on 01/04/2021. I asked him if he could guarantee it would be delivered on the 4th and he said yes. I finally filed a complaint through PayPal. The 4th came around and still no delivery and not a word from BestBuy. PayPal got my money refunded yet my BestBuy account still shows the order pending. If anyone at BestBuy doubts I ordered the item here is my order number: BBY01-806383458809. What a mistake I made trusting BestBuy to come through. Their customer service is very poor and the person I chatted with deceived me. Never again.”
“The store at Bee Cave Texas won't take phone calls to enquire about availability of a laptop battery. No clear indication from their website they even can supply the right battery. I checked the Walmart website and BINGO. Ordered from them, instead.”
“BESTBUY PUTS CUSTOMERS AT RISK- ELITE PLUS IS A LIE
Best buy shipped out a USED Zagg tablet screen protector. Box was opened with the tab ripped off, protector was missing its shield, cleaning contents and even they left the NAME of the previous customer’s pickup information on the box! Who in their right mind ships out a USED screen protector during a pandemic!!!!! So, the agent I spoke to "made it right" by providing a UPS return label and set up a replacement order to be delivered the same day. 4 days later, NO ORDER and NOT SHIPPED. I wound up changing to in store pickup. Three more days later, I check the status on my return that I have not been refunded for, and it doesn't even appear as returned!!!! I returned it AGAINST my better judgement because I didn't want it shipped out again to another unassuming Best Buy customer. The agent literally blew smoke up my rear with concern and getting "management involved" to investigate how this could possibly happen. Even though I received a return UPS label from Best Buy and was shipped back the very same day, the order return wasn't even started!!! The agent I was speaking to said he would have to start the process over again and there was no indication the return was previously started, never mind shipped back. When I asked for a manager, the agent flat out refused insisting he had to process this. I finally hung up after he was belligerent about not escalating this up to a manager as requested. This was after already getting hung up on by another agent after 10 minutes on hold so he can "look up the account details". I called back, got another agent who processed the escalation request and said I would receive a callback. I'm still waiting for that call. Next step is reporting FRAUD with my credit card company since Best Buy doesn’t want to correct their mistake. Yes, I paid for the 2nd Zagg tablet protector, still out the money for the first USED one and these are expensive items!
As an elite member, you are supposed to receive benefits with your membership. I have been with the program since its inception in the early 2000's all the way through its various evolutions to what the program is today. I have been a regular Elite Plus member for almost 10 years and it used to be a really good program with a great dedicated customer service hotline. I saw absolutely NO benefits this season. Black Friday Elite and Elite Plus early access was a joke this year. Shipping was sent USPS at a snail's pace and still have outstanding orders to date. The customer service provided by this specialized "Elite and Elite Plus" hotline is abysmal. You’re better off calling the regular Best Buy hotline. Picking up in store, fuhgeddaboudit!! Even if it's "ready for pickup", it's not ready for pickup. We waited for 3 hours on Christmas Eve to pick up a "ready to pick up" item which was a Christmas present. The manager wound up cancelling and reprocessing the order at the checkout counter just so we could go home because the store was closing. Why he couldn't just hand over the already paid for order was beyond me.
It simply doesn't pay to spend big bucks at Best Buy anymore. It makes me yearn for the old days of Circuit City, The Wiz and other electronic retailers when Best Buy actually had to compete for their business.”
“DO NOT SHOP AT BEST BUY AND DO NOT PURCHASE ANY PLANS WITH THEM. THEY ARE VERY UNPROFESSIONAL, THEY DO NOT RESPOND OR REPAIR IN A TIMELY MANNER. I HAVE BEEN WITHOUT A REFRIGERATOR FOR OVER A MONTH WAITING FOR REPAIRS $3000 dollar REFRIGERATOR. THERE PLANS ARE GARBAGE. BEWARE,, BUY YOUR ELECTRONICS AND APPLIANCES ELSEWHERE.”
“If I could give them less than 1 star, I would. Canceled a dishwasher and 3 weeks later, it is still marked as "in transit" so they can't issue a refund. I'm still waiting for my $800 back after having 4 case numbers signed to it and waiting 25 minutes to speak to a supervisor who never answered the phone. I've been told over and over that it will be fixed within 24hrs and 3 weeks later, it isn't. Don't buy from them?!”
“This review is for Best Buy and it's customer service. I am very disappointed. I submitted my order #BBY01-806397795982 back on 12/17/20 to purchase an Arlo doorbell camera for $99.00, the deal included a smart clock. After a few days, I was told my order would be delayed which I am ok with and was willing to wait. However, what I am not ok with is after the new year I was notified by Best Buy that my order was automatically canceled. After checking the website and finding that the Arlo doorbell I was seeking was in stock but at a higher price, I decided to call Best Buy Customer service for an explanation. The agent had no legitimate explanation and offered no solution to my problem only to say that both he and his supervisor could not reinstate the order. In the past, I have never had a bad experience with Best Buy. I always received what I ordered and this was what I was seeking when I made the call. In my opinion, this is bait and switch at its best. It's very unfortunate because as a customer trying to buy from local businesses, I am being snubbed from a legitimate purchase at the expense of a company seeking to beef up it's bottom line vs. customer satisfaction. Well, this dissatisfied customer will not be making purchases from Best Buy anytime soon.”
“I purchased a warranty for my Whirlpool dryer several years ago. The warranty is still good for several more months and just this winter, my dryer stopped drying clothes. It no longer offered the warmness to dry clothes, leaving them wet. I called on Dec 6th about my dryer and customer service stated that the Geek Squad would be at my house on the 9th. They showed up and stated they could not do anything because they had to order a part, which is understandable. They rescheduled for the 14th but they never showed up. The parts were delivered to my house but the Geek Squad were no where to be found. The next day I called and they said they had to rescheduled for the 23rd. At this point I was upset and in disbelieve because one, I have no dryer and this pandemic just took my uncles life away and I did not want to risk going to the washers to dry clothes. I have two kids that live with me and my mother who is a bit older who is at risk of getting covid due to her immune system. On the 15th I requested to speak with a supervisor and that supervisor was no used at all. Honestly I have no idea how he became a supervisor, his name is Shawn Orlando, and he showed no compassion. He was really off with his communication skills and the whole time we talked about my situation, he had no empathy. He must have been talking to me from home or outside his home because there was a rooster in the background making noise. I got no where with him and he gave me a case number that I requested. The 23rd came around and I received a call indicating that they have to reschedule for January 6th because they were too busy. I was really upset with Best Buy, the store who I looked at as my favorite store was no longer the store that I looked up to for service. I begged for them to help me and told them my situation with work and how I do not have the time to devote time to go to the washing machines with the kids and the pandemic. My schedule does not allow it and again they stated that they would call me if someone cancels but the reality they never do. They just tell you that to make you feel like they are helping you in some way. I requested to speak with another supervisor and she stated that unfortunately they cannot make me a priority and I would need to go to the back of the line although Ive been asking for assistance before other customers. Long story short, I called a different company to fix my dryer and they came within 2 days. No waiting, no asking, no accommodations, they came and fixed it really quick. Today Best Buy called to reschedule my appointment and I advised them that I won't be shopping there anymore. I just don't understand how they rescheduled on me 4 times. I understand that there is a pandemic, but why do they keep filling in appointments when they don't take care of the active tickets that are open and just keep pushing them back. If I could give Best Buy customer care a zero, I would. I paid out of pocket for a different company to fix my dryer when I purchased a 6 year warranty through Best Buy when they just gave me the run around.”
