“Read all previous reviews these are scam business selling counterfeit items!!! Be warned sold an Apple AirPods Pro it is a very good counterfeit l was told by Apple who could not do an exchange on the product l bought from this lousy company. I am in the process of getting the law on them to break up their shady business.”
“NEVER buy at Best Buy Online it is a Scam.
In two different instances, I try to buy a keyboard the first time and a CPU the second time. Paid for expedite shipping. Products never were delivered. BestBuy confirmed 3 times that my refund was processed. Never happened. After 20 days I'm working with my credit card company to get my money back.”
“This is not about the 85 in TV I bought but it's about the purchase that I am going through with pain. I bought two 85 in tv from bestbuy, one in store and one online. I then returned the one that I bought in store. Online agent told me to come to the store to set up a pick up for my return because the tv is so big. When I got to the store they asked me to call bestbuy online store to set that up. Finally I got it picked and delivered back to Bestbuy. I waited for 10 business days to call them for a refund. They refunded me pretty quickly on the phone but I saw the refund amount is for the TV that I bought online and not the one I returned. Somehow I got disconnected on the phone. I called back and talked to another agent. I told them basically I just wanted a refund for the item that I returned and for the amount that I paid for it. The agent said that they cannot do anything for a store purchase return. I then came to the store but they couldn't fix the issue either and I have to wait for them to contact someone to take a look.
I have be an Elite Bestbuy customer for years but all my trust to it will go away after what happen this time. What I want to say is, each agent tell me different thing. The first agent refund me with wrong amount from another order. Phone disconnected and didn't call me back even though they asked for my phone, email, home address before we started the conversation. Second agent when I called back say "we cannot process refund for in store purchase, You need to go to the store to fix it." I wonder why, the first agent processed it without any problem. You need to let me know in the first place then I can go to the store to avoid the mess up.
From your website, return policy and price match seems to be very nice and unbeatable, but when I got in to the situation, then it's a nightmare. it's not straight forward at all. If bestbuy customer care reads this, you can take a look into my account and see what I meant from my account record.
Lastly, my advise for other consumers out there, you need to pay attention or look into it more for what bestbuy posts on the page where you buy the item about all of their return/price match policy,
I swear to God this is my last purchase from bestbuy.”
“Multiple delays and issues with appliance purchase. Every single person (about 8) had a different story or reason why my items weren't delivered. Then when they finally arrived the range stove was damaged. They did offer very little compensation, on a nearly $4,000 purchase $200 is an insult. $100 gift card and $100 credit back to card...ridiculous. It took ALOT to even get that when clearly Best Buy failed me as a consumer.”
“Ordered nintendo switch for a Xmas gift said it would be locally ready for pickup on 12/7. Get email saying it's running a few days late. Never comes I call in after several hrs of being on hold they tell me it's not coming it's on backorder and will Arrive after Xmas or just be cancelled I tried calling local store no one answers the phone. So I login and try to buy locally and it says it's available for pickup at my local store within an HR so I call And try to get my order changed and he said I would get the email within the HR to go pick it up never arrives so I call back and the first rep transfers me so I gotta explain it again never buy from the Again.”
“I needed replace the battery in my I phone. . I called Best Buy waited 20 minutes without receiving assistance. I went in to the store and waited in line for 20 minutes and was unable to speak with a person. I subsequently went home and scheduled an appointment online several days in future. I waited three days for this appointment because I believed that best buy would replace my battery with an apple product rather than some random battery from who knows where. I went to my appointment and waited another 20 minutes. After waiting 20 minutes I was told that the apple technician was not available and I should go somewhere else. I would rather spend the afternoon at DMV than try to get assistance at Best Buy again.”
“The Geek Squad which provides very spotty service is excellent at charging renewal of service without authorization. f a customer attempts to reach them, they are put on terminal hold, disconnected and asked to go on line where it dead ends. BEWARE.- providing Best Buy with your credit card # they attempt to use it at their discretion without authorization.”
“Ordered stove which paid 3 payments for and delivery was rescheduled three times d/t the stove being too heavy to be brought to my single family home. Once stove arrived on the fourth scheduled delivery, it never left the truck and we were told that the it does not meet the cabinet clearing protocol by quarter inch. Over the 30 years we lived here we had multiple stoves without installation difficulties.
We feel cabinet clearance protocol should of been explained to us while bing our range.”
“When one lives nearly an hour away from the store, one needs to know if the product is available before driving there. Best Buy does not answer their phones, and provide no help in this manner. And should you have any problem with a product three weeks after purchase, then forget about it. They won't help.”
“They take your money, make you wait, then cancel your order. Had I known I wasn't going to receive the protective phone case, I would have never purchased the phone. Be careful ordering from big box retailers because they aren't delivering anything but a screw you to the customer. Hang onto your money and stop shopping here.”
“Stay away from this store if you’re looking to buy smartphone! My story is very sad and because of the store I had a lot of hard time. I did buy two unlocked IPhones from them, with full payment in cash. No contract, no restrictions on it. I did told staff member that I travel a lot and that’s why I need unlocked IPhone which can work with any carrier in any country. That’s not my first iPhone, but it was the first time I get it not from the Apple store. So one week ago my daughter fly to Russia and replaced the SIM card with a Russian carrier, guess what we found out? The iPhone is locked!!! Can you believe it?! Apple in Russia can’t do anything about it. AT&T said they can’t unlock it because Best Bye sold me locked phone. So the manager in Best Bye from the mobile department was very ignorant and acting like what’s your problem ma’am, use a WI-FI!!! Best Buy refused to solve the problem and all they offered was IOS reinstallation and cheapest prepaid phone compensation when my daughter came back with all receipts on hand. This is unacceptable and unprofessional. Stay away if you don’t want to be in a situation like this one.”
“Phone warranty is a joke 1st u pay 300 then u have to pay 250 deductible for a refurbished phone that amy take up to a week to show up. So why buy a warranty if you can even repair a battery on a Samsung phone.”
“We were supposed to receive a new washer and dryer set yesterday. It snowed. Best Buy called to cancel. They said they would deliver the product today. Today, we got a call asking us to set up an appointment for delivery. For Thursday. I asked to speak to a supervisor and was put on hold for 30 minutes & then was told there was no expected time frame for speaking to someone. I wish we had purchased elsewhere and am seeking as many opportunities as possible to share my review as I don't trust that the products I paid for will actually be delivered when they say they will.”
“Waited 45 minutes to get assistance. No sales associates to be found, They were all standing in the front of the store cutting up with each other. I asked for assistance and told them that i wanted to buy an ipad. They said they were short handed. Ok so i waited 30 more minutes till someone came and told me they did not have any iPads in stock. They turned around and left without asking if needed additional information or help. The website said they had some available for one hour pickup. Please hire quality employees and train them with customer service.”
“We are APPALLED!
To be given back a hard drive and lose over 1tb of photos (our children's entire lives, our 10th anniversary trip to Italy, countless other trips and everything from our lives over the past 10-15 years) and he told it's our fault?!?
The flippin thing wouldn't even plug in to our computer! "Your computer does not recognize this hard drive" How the hell could we have done something?!
Then leave my wife in tears and when she walks away, your Geek Squad manager in Sarnia, Ontario says "well that one's going to be a problem!" Roll his eyes at her, call her a liar, "well, you're not putting this on us"....
ARE YOU SERIOUS?!?!?
We are going to the top with this!!
Please provide where we can make a formal complaint against the Geek Squad manager at the Sarnia, Ontario location as well as who we need to talk to in order to discuss our case!
Shaun & Tara Antle”
“We’re on our 4th six hour wait to get a washer dryer order correct and have spent over four hours on the phone with snarky, condescending and unqualified people On the phone. I’m a 20 year Best Buy customer and will never buy anything from them again.”
“Love Best Buy when everything runs smoothly. Review reflects their bad customer service. While writing this review, I've been on hold with a customer service rep for 69 minutes since he first picked up my call! All he was doing was checking on the status of a payment. I got so frustrated I've canceled my order (microwave) through Best Buy and purchased through a different vendor. You lost my business because of bad customer service!”
“DELIVERY TEAM in Carrollton ,Dallas, Texas is lazy and messed up everything.We lost two days waiting for the delivery..Please guys NEVER BUY bigger appliance .They are not capable to deliver those.Its waste of time ..”
“I actually like Best buy but something shady happened today. I went to the one in Ontario Ohio (Walker lake Rd) and made a purchase. They are asking for donations to St. Judges hospital, a charity that I like donating to. Today I declined a donation but the girl still put on my receipt a $10 donation. Its fine to donate but if you say no thanks and actually type it in the machine as no thanks then why was I charged? I seen the charge on my order before I was asked to donate. Again not a big deal to me but very shady. Watch your receipts. Maybe the sales person gets an incentive if customers donate.”
“On November 25, 2020 Best Buy Company stole from me. Blatantly,willfully and with malice by indifference. On order # BBY01-806376226186. The manager that I met with about it on December 6, 2020 really didn't care. His attitude was, "Tough luck." I got a text notice that they were taking my item to the curb for pickup, to which I replied, 'Hold for entire order pickup.' Later they said my item was picked up but it wasn't by me, and they are charging my card anyway. Now I am super careful to guard my I.D. and I really don't think they checked it when someone picked up my order. They refuse to admit any liability for releasing my order to the wrong person. Has anyone else noticed sloppy security or indifferent ID checks with curb pickup?”
