“We ordered a LG fridge that came with a separate water line for ice maker. Was told it would be delivered 12/29/20 and the delivery window was 7am-1pm. No show, no call, nothing? Called customer service who tried to call distribution and was told they didn’t answer. She said to reorder but would not be delivered until after date of delivery for fridge. The refrigerator was due to deliver 1/2/21 , got call that they would not be there and to call customer service. They told us it would be another two weeks now to get fridge. Never explanation or sorry, they just don’t know why? We finally canceled order and going with Lowe’s for same fridge. Horrible customer service at Best Buy!! Never will return to that company. I see why they are in financial trouble.”
“Bought the extended warranty. Big mistake spent all day trying to set up an appointment. All I got was a computer taking me thru a lot of hoops to jump thru then connected me to an answering machine telling me they are busy call back later. I got the same result with a service number. They played music while I was on hold for 10min. I called many times with the same results.”
“Curbside pickup is the worst. I ordered an Apple watch and went to pick it up, parked in the appropriate parking space for curbside pickup, notified the store via website that I had arrived. waited 20 minutes before going into the store only to wait in line to get my watch. Best Buy should revise the curbside pickup services before offering the service.”
““Worst and rude customer service, hard to believe.”
Order a treadmill with installation service ($1300) online, and my ordeal began.
They will fix the appointment with a window of 12 pm-8 pm and never shows up.
When my wife calls them for the update, their answer was we did not feel like delivering it today. Can you believe that??? When my wife says, we wasted a day of work waiting for the day as we need it urgently. The BestBuy customer representative response was. “Why you fix an appointment on your working day/!!!!!!!!” Can you believe this????? I would accept the statement if they delivered the item. Here I am after more than a month still waiting for the item, and today is the third time they have not shown up; probably they didn’t feel like it. The customer representative was rude each time you call them; it takes forever to get the right person. Then the person will promise a lot and deliver nothing. I promise to stay away from this company, and this one is honest promise will never advise my friend to order anything from this company. I suffer from not listening to my friend due to a couple of average experiences in the past. The treadmill installation service available locally for $90; we paid $200 to best buy in the hope of better service and looked at their service.”
“This is the worst company when it comes to customer experience. We bought all new kitchen appliances from Best Buy. This was a purchase well over $4k and yet they failed to get it delivered. Our first scheduled deliver just never showed up. If it wasn’t for my husband who texted the delivery drivers asking for an ETA we would have never known they even cancelled. We got it rescheduled with a guarantee that all 4 appliances would be delivered between 12-4. On the day of the scheduled delivery they called at 7am and said they are coming at 8am with only two appliances. We would have to schedule again to have the rest delivered. This is absolute BS and no customer should have to go through all this. We ended up cancelling our order and demanding a full refund. NEVER ORDER FROM BEST BUY!!!! THEY ARE THE WORST COMPANY!!!!”
“Cannot stress how terrible the phone system is at not letting you through. This is every day at all times. You just can’t get help there. Local or national numbers had no one available. Never again”
“Worst experience ever! I bought a phone for pickup. Then I called was left on hold for 45 mins. Then told phone is in store. Then 45 mins later it is magically not available. Then I am told we can't tell you when it will be available. We will let you know. So best buy sold my phone to someone else and doesn't even have one at another store to sell me. They expect me to just wait indefinitely for whenever they find one. Which is an unknown amount of time. I mean I have never been so flabbergasted in my life. I honestly think best buy has violated the dtpa and should be sued.”
“We called to get information about ordering a new desk top computer. We were put on hold for 45 minutes and never spoke to anyone. Your customer service completely sucks. We got tired of hearing Christmas music. I can see why Best Buy has such a low rating, We have decided to take our business elsewhere and will let friends and family know about our experience.”
“I have tried for several months to get a hold of ANYONE at any of the 5 best buys in my area. Nobody has ever picked up. Prices are awful, the customer service is some of the worst I have ever experienced, and it's clear that I am not the only one with this experience. In the last 3 months I was ready and willing to give best buy over $2,000 of my hard earned money but I couldn't even spend it because no one ever answered me. It would be great to have something local that I could rely on but it's clear that from now on my best bet is to just order off of Amazon or B&H. I feel incredibly sorry for the underpaid kids that work in these stores and I hope the executives running this company lose every penny they've ever made. I will never shop at best buy again unless I am held at gunpoint.”
“They lie about their delivery dates. Do not believe in their delivery dates. They deliver at least after two weeks after the given delivery date. Very disappointed with the service.”
“If zero stars were an option I most definitely would have chosen that. Customer service does not exist at best buy, we purchased a tv that was for a Christmas gift. Upon turning the tv on the screen was internally cracked. From the disrespectful geek squad worker thru the store assistant manager they have nothing but buzz words for the damage. They do nothing but accuse and offer up no alternative except it was the purchasers fault. They need way more training in customer service before sales, need a little training in personal appearance also. Pathetic from top to bottom, have spent thousands over the years with them but will never give them another penny.”
“Just wanted someone to unlock the cabinet that held the $300 electronic equipment I wanted. There were workers everywhere. They said I had to sign up in the QUE (15 minute waitlist for assistance). I said no thanks I’ll buy it at Target and that’s what i did.”
“Bought games from bestbuy online for curbside pickup next day. Arrived to pickup just to find out they were out of stock at that location. Why would they not inform me before taking the time to drive out there?
Next it gave two options. Change pickup location, or have it shipped. Shipping would take an additional week so I opted to change pickup. Drove to next location 15 minutes away. Then find out that my order is in the fraud department, so I can't get it, and now with all the driving and waiting I'm out a 1/4 tank of gas, and 2 hours of my time.
Customer service is getting ridiculous. Stores like this show time and time again they do not care about the customer. As someone who spends a few thousand dollars a year at this store you would think they would try to do the bare minimum.
This was just today, just weeks ago my wife had issues with them, and their obviously outdated system. I'll be spending my money elsewhere.”
“selling is always easy... but delivery and install is a different story... Best Buy has the worst customer service of all. 0 in communications, 0 clue of what is happening between departments. We made an appointment for delivery and install 2 weeks prior to insure an early appointment. We were told between 7:00 am and 1:00pm. by 9:30 am I start calling to find out the time of install but noon had any clue... i call 5 times and still the same answer... no clue ... by 1:40 I ask to talk to a supervisor and but of course NOBOBY want to take responsability
I will make every effort to spread how bad the service is.. NOT worth saving $50 on the appliance when you have to waste 7 hours of your life waiting...
I will NEVER buy anything from BestBuy again. Plenty of choices in life why do we need this king of aggravation”
“Wish I could give zero stars horrible company ordered a tablet for Christmas I ordered aover a month before and it isn't going to make it. You know what they told my basically it's not our problem I will never buy I thing from them again I don't care if I have to pay more it will be worth it to get better customer service.”
“Bought a laptop that was misrepresented online it said it was a touchscreen and it wasn’t. Called primary support was on hold for over an hour and 45 minutes got hung up on six times trying to get a discount and have to call again tomorrow. They need to train their employees how to treat a good customer if they want them to return back to buy from Best Buy!”
“I don’t even know where to begin. First, 2020, we spent over $30,000 with Best Buy. One of the products we purchase, a dishwasher, which was $1500, was installed on November 25th. I recently used it, and discovered that the heating part of the dishwasher is not working, therefore, my dishes are not getting dried. So I decided to call Best Buy to let them know so that they could send a repairman out. I called this morning, and after about an hour on the line with a person the car gets disconnected. I’m sitting around saying to myself, oh she’s going to call me back, because we were on the tail end of getting everything done. However, to my dismay, nobody called me back. So I decided to call back later on this afternoon, I spoke to a gentleman named Dani. He was actually a very nice customer service rep, and was very genuine and apologetic about my call this morning. He deserves a raise. We discussed my situation, and when he went To process the order, he told me that he was unable to help me and then I would have to call the manufacturer for the repair. At this point, my blood is boiling, I just purchased a $1500 dishwasher, just a small part of the $30,000 I spent during the year, and now he’s telling me I have to call the manufacture. This of course is not Daniel’s fault, he’s just a messenger. The policies from Best Buy are horrible, and I would not be surprised if Best Buy goes out of business. The service is The worst of its kind. I might as well just have bought the KitchenAid dishwasher from KitchenAid. This way if it wasn’t working properly as it is today, I would have just gone directly to them. The reason I buy from Best Buy is because I expect for them to resolve an issue. The dishwasher is installed, is not working properly, and they should resolve it. They should not direct me to call the manufacturer. I would have been happy if Daniel had said to me I apologize for this issue ma’am kick squad can’t repair it since it is brand new, however, we are going to make the call to the manufacture for you and we’re going to help you get this scheduled. But of course that did not happen. I’m left to go handle this problem. So I decided to tell Daniel that I wanted to just return the $1500 dishwasher. At this point, I would think it’s best buys policy to let their team members on the phone know if a customer is upset and wants to return something that’s quite expensive, get a supervisor and maybe things can be handled differently. Instead, Daniel processed the return. I don’t understand Best Buy thought process, returning this is going to be much more expensive than if they would have handled it differently I just made an extra phone call on behalf of the client. This is just bizarre. I have decided I am going to take my business elsewhere. I will not be purchasing any more electronics appliances or anything else from Best Buy.
I feel bad for this customer service agents that have to work for a company like this. I know it’s not their rules and it’s not their policies they are just a messenger. Daniel was very nice and I genuinely took his apology, however this company disgusts me.”
