“Best Buy is a time wasting, unethical firm that do not honor their commitments. Their chat line strategy seems to be geared toward ignoring direct questions, stalling, transferring to other agents only to start the process over again. Surprised to see here that even 9% recommend them.
I started to order a refrigerator online and clicking buy now was offered either a 10%discount or interest free if I used a BestBuy Card which prompted me to click the apply box. After completing the application the response was that it would be reviewed and I should get an answer in 7-10 days. Within seconds of my reading that an alert appeared that there was a hard credit inquiry, so why should I wait 10 days. My credit score is in the 800's and the last time I applied for a store credit card I was approved within minutes.
I then went to their chat page and told them I did not want to wait up to 10 days before placing the order and asked if they would still give me the 10% if I paid cash or another credit card. Their reply was "Both modes would work", to which I replied, "I realize that ,but will I get the 10% discount. Their response was Yes, you get the discount. I then asked How should I go about ordering to which they replied, "While placing the order, during the payment method when you choose the credit card mode of payment and enter the credit card details, the discount will be made automatically. I replied, "OK, so if I use say american express I would then get discount? Their answer was, "Yes .
I then went back and submitted the order with my American Express card. In spite of what they told me, the discount was NOT applied!
I then called chat once more and referred to the previous chat and had to hold while it was pulled up. I explained that I had followed their directions but the full price was charged. At this point it went in circles and during that chat was transferred to 2 other CS agents who pretended not to understand. I was finally told that they could not find the chat (they should have told me that in the first 5 minutes not 40 minutes later) I told them that I had a copy of it and if they gave me an email address I would be happy to attach it. They responded that they would not allow that but I could add it to the chat box. I copied and pasted it but was limited to only a few lines in their box. When I complained about that they asked me to call an 800 # and start over. After having spent nearly 2 hours with all the chats I declined as I did not want the same holds and transfers on the phone.
Their tactics seem geared towards wearing the customer down and hoping they go away. OK it worked as I was out of time at that point.
Wish I had read some of the reviews before shopping Best Buy would have saved me 2 hours and loads of frustration along with a ding on my credit for the inquiry. They should not be offering 10% and then making it impossible.”
“Absolutely horrible experience! My family owns a restaurant/bar that, like many others, was hit hard by Covid. Trying to survive, we decided several months ago that we wanted to transition to a sports bar. Having TVs in place prior to the beginning of football season was critical. I began talking to Best Buy about TVs in May or June, plenty of time before the football season kicked off in September. I was told that I needed to deal with corporate for a TV package and was put in touch with Best Buy Business to arrange (for $200) for one of their experts to come to our bar and design a layout and system for our needs. Bill was handling our account. We were planning on 20 or more additional TVs (we have three now). I was told that someone would be in touch with me shortly. No one contacted me. I called Bill again. He apologized and said someone would be in touch with me shortly. No contact. I called Bill again. Same story, same result, no contact. By then it was late July or early August. Bill called me and told me that there had been a glitch in the system and that's why no one had contacted me yet. He said that he would personally see to it that someone contacted me in a hurry. No contact. A week or two later, Bill calls again with the same promise. No contact. By then it was mid-August. I tried to contact the local Best Buy to see if they could help. Their local number went to some corporate purgatory and after an annoying menu, I was instructed to hold and someone would be with me. I waited and waited and waited until I finally hung up the phone in complete frustration! So, I drove to the local Best Buy and spoke to the manager on duty, Jeremy, and explained my frustration and let him know that Best Buy may have destroyed our business, that all they had to do was be honest and admitted that the company is totally screwed up. Then, I could have moved on and found someone who could accomplish what we were looking for. But, we continued to place our faith and trust in Best Buy, a very serious mistake! Jeremy said he could do nothing for us, that we were at the mercy of corporate, a painful place to be.”
“Glen Allen store worst one ever. Service awful people don't assist minorities. Treat you like your invisible. This is why companies go out of business. Best buy sucks. Don't go there.”
“I will never order from Best Buy again. They outsource their delivery and the delivery people are useless. Now that I have Read similar reviews, I see that this is the way they do business.
The delivery window for our refrigerator was 8 HOURS. After waiting 8 hours, we finally called only to be on hold for an hour and then told we had to reschedule. I see Everyone on this thread has similar issues. Very bad customer service.”
“I ordered a refrigerator on the first of the month promised me delivery on the 17th called me to confirm my delivery a week before nobody showed up nobody called try calling them five times they promised me it was not back to orderedTried reaching them on the phone six different times no help whatsoever when it to cancel could not get any emails from them or any confirmation very poor company bad service on hold for many hours today very frustrated will never buy from them again”
“We bought a washer and a dryer that were not delivered on the agreed timeframe. It was impossible to find a resolution through their customer service, even when the agent escalated the case to a manager.
Completely incompetent people working under a non-existant management.
By the way, the refund once one cancels takes up to 30 days.
Don’t trust Best Buy or geek squad for your business!”
“I was a "best buy only " customer , also a Geek Squad only customer. But the service and now I'm a Total Tech customer really sucks !!!! I set appointment times and somehow they get changed when I get my email. The wait for getting the wrong time is 1 1/12 weeks to 2 weeks for something the Geek squad did that's not working. Best Buy installed a 65" Tv months ago the sound bar and TV are not right months later. Never had this problem on the old set they installed, but now its not controlled and switches on it's own from TV speaker to soundbar, I'm just amazed.I paid for a year to be a Total Tech Support customer, and it's not worth the money to me at this point. Customer service MUST be the important thing.”
“I went to the store today to buy a tablet. No one even acknowledged that I was in the store. I am a older person around 55 years old and maybe they think I do not have any technical knowledge. Are they ever wrong! Never again. You lost a customer!”
“My husband purchased a laptop from me from best buy, and forgot to put in our elite member information. The computer began overheating and showcasing issues of screen problems and device malfunctions.
We attempted to return the device within the elite member return policy time frame (30-45 days) and the manager refused the return, as my husband forgot to enter our phone number at checkout.
We have an elite account with our names, and we provided the original receipt, and had the matching card and the manager refused. Instead, the manager immediately issued a store credit. We declined the store credit and he advised that it was processed and there was "no going back" so to "take it, because that's all he could do."
We do not want the store credit. We want the refund per the return policy terms and conditions. The manager refused even though we are elite members because he did not want to process a refund.
TLDR: they dont honor return policies and the manager at each store can decide if they want to honor it or not based on how they feel.”
“Best Buy has the worst customer service ever. NEVER buying anything from Best Buy ever again! I have made 4 transactions with Best Buy in last couple of months and half the time I had to spend hours of my time on call with Best Buy Customer service to get my issue resolved.
First order I placed was for a TV which I initially placed for in-store pickup but I decided to get delivered instead. So on the day of the delivery person was couple of hours late from scheduled delivery time. I understand that delays happen but Bestbuy should fix this asap. That is not the case though. I had to call again to reschedule and they give a delivery date 1 week later. This is totally unacceptable so I asked the person if I can just go pick up the TV in store. The customer service agent tells me that the TV I ordered is not in stock in the store near me. He keeps insisting on that even when I tell him that I can see it available online for 1 hour pickup. I don’t know why Best Buy customer service will lie about availability. Anyways, I decided to go to the store and buy it there itself. They were able cancel my previous order and give a TV right away. I spent so much time dealing with the customer service that in no way can accounted for. For all this, they offered me an inconvenience compensation which was less than what I make in an hour.
Second order I placed was an in-store order with an Xbox game and a Netflix gift card. Both were a digital code delivery via email. I got the code for Xbox game but didn’t get the code for Netflix gift card. So on Day 2, I reached out to the customer service person (Garcia S.) on chat, and I was assured that they have sent me the code which I should receive in an hours time. Of course that didn’t happen. So on Day3, I again reached out to the customer service and I was connected to Garcia S. This might be a different person. Again, I was told the same thing and I again never received the Netflix code that day. On Day4, I again reached out to customer service and I was connected to (Stanley Meyer), I was asked bunch of questions and without even telling me I was transferred to another person (Rose E.) who asked me the same questions and told me again I should receive it in the email soon. I asked to get connected to the supervisor (Mathew Wood), this is first time that I was told that I should call and reach out to a live agent over phone. I called them today but as usual these people will never read your chat transcripts. They ask you the same questions all over again. I know I shouldn’t generalize it as there are good customer service agents as well but not at Best Buy. Or Maybe its best buy’s policy to make its customer’s lives a living hell. I had to go through 4 department transfer and an hour and a half wait for someone to even look at the issue and try to resolve it.
My issue is still not resolved. I will update the review with further details later.”
“Ordered a stove hood 5-9-2021, was to get to he store 6-21-2021, however due to supply chain supposedly to arrive 8-8.
Customer service is outsourced, no one can find my order, no one will help me cancel the order. Sarasota Florida store doesn’t take phone calls. My local Best Buy in Newington NH tried to help me by sending an email to store managers. One such manager contacted me, but had no evidence of my order. I am now on hold for about the 109th time trying to get my money back. NEVER order at BB, only pick something up in the store and pay at the register.
Customer Service is horrendous”
“I went to Best Buy location at 7034 Hwy 6 N, Houston, TX 77095 to repair my computer and I paid for the service and that is all and I never went for any service contract but after one year Geek Squad team of Best Buy charged my credit card again for $216.49 for service contract. I am very much upset because I did not go for any service contract and they are not supposed to store my credit card information. Now it seems like that customers are at high risk in using their credit cards in Best Buy !”
“People tend to pray before they do something dangerous, or perhaps in hope that they will not meet conflict.
If you want to do business with BestBuy on any level, you'll want to pray for piece of mind.”
“I called Best Buy to ask a simple question while I was working and was literally on hold for 25 minutes before I was connected with an actual person. I could have driven to the store and back home faster. Terrible customer service.”
“Absolutely terrible experience. People warned me not to use Best Buy. I needed my laptop connected to my printer/scanner. Stopped by the Best Buy and scheduled an appointment for Geek Squad. September 1.On appointed day, no calls, no one showed. Then set four hours in a mess. Called Best Buy, after 20 minutes, got to Geek Squad. They said they could fix it remotely. After another 20 minutes got the service tech. It was a disaster. Created ticket BBy01-806487060620. He as slow, did not know what he was doing, downloaded 3-4 different printer/scanner drivers, none worked. I had to prompt him several times to see if he was even online and working. I was watching the screen to see him mess around, nothing worked. After 3 hours, and multiple tries, he simply cut me off. $40 and four hours gone. I tried the Geek Squad line again, the recording said they would call in an estimated 9 minutes. 15 hours later no call. Being a glutton for punishment, iI tried again Sept 2. Robin, on line with me or Ticket #268371308 for 30 minutes. Promised me Geek Squad would fix it no charge and promptly. On remote session Bundi takes over. Never got a note, or agent to call, asked on the remote text box, 5 times if anyone was even there. No one answered for an hour so I disconnected. Liars, terrible service, waste of time. I will file as many bad reviews as I can and did copy the Secretary of State for Colorado compliant line. If they were worth a darn, they would call me, send someone to fix this, but I will never hear from them. Pat”
“One of the worst experiences ever for delivery of a washer and dryer. All numbers, including service, go to a call center. The appliances are not working and on day two we keep hearing we’re working on it - but still no action. Maytag is no different - gate keepers galore. The only recourse we have is through our CC company - we’ve asked them to reverse payment until the appliances are fixed. An example of the “stellar” install can be seen in the photo. Yep, that’s a gas dryer vent - wonder what the Fire Marshall’s office would say about that?”
“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“I bought a laptop from Best Buy for my daughter going to Cegep. Above all, I want to say that this will be my first and last purchase at Best Buy.
Of course, they are taking money from customers, so it went very smoothly until we ordered the goods. According to the staff who helped me and my daughter with the process from selecting items to paying, it would take 3 or 4 days for me to receive the items after ordering at the store, receiving the laptop, and installing the program. But there was no contact for over a week. After one week of waiting, I called customer service and they gave me a tracking number. When I checked, it said that the item was delivered the next day after I placed the order. I thought it would take a long time to install the program because they had a lot of work, so I decided to wait a couple of days more.
Still no news.... When I called the number on the website, I was told to check the delivery status on the website with a recorded information message but I already knew it's been already arrived at the store. When I called customer service again, they told me to go to the store and ask because it has already been two weeks since they received the item and the item could probably be ready.
At first, I waited at the pickup location. Since I didn't take the paper receipt, my daughter show them her phone which had the order number and they told us to go to the Geek squad. After going to Geek Squad and waiting in line, they told me to go back to the pickup location and print the receipt. I couldn't understand why they couldn't figure anything out with the order number. So I retruned to the pickup place, waited in line again and gave my order number, but for some reason the print didn't work. They said to go to the customer center and asked there. So I went to the customer center, stood in line again, got the receipt reprinted out, and then I went back to Geek Squad. Definitely the laptop was there. They kept it for 2 weeks. They didn't say sorry but showed me a note on the receipt saying that they called me on the day when they received the item but I did not answer. I thought it wouldn't be possible because there were no missed calls left for me these days, but I couldn't check it on the spot because I didn't take my cell phone with me. I returned to the car with the laptop and check my cell phone, but there were no missed calls that day.
It's funny that they think they've done their duty with just one call, and that they have kept things in storage for two weeks. Funnier is that they've never called me and I've never even received a call from them. No missed call. There was no missed call, so there is no reason for a voice message to remain in the message box, but I checked the voice message box for just in case, but no message had left.
Even if they called the customer but did not answer, so they left a voice and waited, but if the customer does not come to pick it up for two weeks, isn't it correct to call again to confirm?
Anyway, I asked him why he didn't answer the phone. Why it's so hard to reach them? The answer was that they have four employees in that part, but usually two people working and they are too busy to answer the phone. Is the lack of staff a problem for customers to bear? If there is a shortage of workers, it's their problem to solve, just ask superiors to fill them. I think you should at least allow caller to leave a message if you're not going to answer the phone but no. The phone number I have was written down by the staff directly saying that you can call the Geek squad at any time after 8 months to cancel your insurance. Till today you've never answered me, and 8 month later, are you really going to take my call that time? I doubt...
Now come home and my daughter checked her laptop. Is she satisfied? She came out saying what this is. The part surrounding the keyboard is different from what we ordered. It feels like suede instead of plastic.... Was there a notice that the material surrounding the keyboard could change if you order it in blue? No.”
