“The door man was rude and he smelled bad. Perhaps the first person one meets entering the store should take a bath and learn to be helpful...
Employees hang out talking together then act like they are doing you a favor to assist you...
Where is the management?
No warranty from the store, you buy it and your on your own...
A big scam that needs competition...”
“Bought a new game system and tried it one time. Nintendo switch. Payed top dollar. Returned game system but would not take games back. Offered me 25.00 for a game i paided 60.00. So i am stuck with 2 games for 120.oo. Will never shop Best Buy again. Customer services lady was rude and so manager was not much better. I shopped spring meadows store. They lost a good customer.”
“Fast Free Shipping! Would be useful if it were actually Fast! Mississauga to Windsor. Supposed to be here on Dec. 9th. Still waiting. Called Dec. 11. They said it would be there that day. still waiting. Shoes shipped from Mississaga Dec. 6th. In Transit Mississauga, Dec. 12th. Dec.14 still waiting. Hopefully my Christmas gift comes before Christmas. Otherwise I'm gonna look like s really bad mom since it was my teenagers on request.”
“Got a gift, returned it with a gift receipt. Could only a GC or return payment to whomever purchased the gift. Took the GC and TRIED to buy other GC. I do not need electronics. Only to be refused. Can't buy GC with a GC!. Come on I had a receipt. I would understand if I did not have a receipt. Return policy is dumb.”
“My husband and I tried to purchase 5 of these online this morning 12/13 for Christmas presents. Each Google Nest Hub was supposed to include a free Google Net Mini 2nd Generation with Google Assistant. However, when we tried to order >1, it only showed one free Google Net Mini so I had to order them individually. After ordering 3, we were given an error that we had reached our max. We were logged in to my husband's account so I decided to try purchasing as a guest. No luck, it recognized my email address. I tried ordering the last two using my work email. It appeared to be successful but then Best Buy cancelled them. My husband spent several hours talking to customer service. He was told they thought it was fraud and that there was a limit of 3 per person. I called and asked to speak with management because MY HUSBAND AND I ARE SEPARATE PEOPLE. If the limit is 3 per person we should be able to order 6. All I got was a run around. Beware of Best Buy. They have 0 customer service.”
“We ordered online with 2 day shipping. On the scheduled day of delivery, got notice that the order was delayed until Jan 9th... almost a month later. Tried to cancel but they claimed it was in transit and couldn’t be cancelled. 2 days later we got notified of a cancellation but when we checked our bank we now had 2 charges for the same amount without a refund. A day or so after one charge was refunded but not the other. The in store employees could only find 1 order, 1 charge and 1 refund but bank still shows the other charge as pending. Best Buy won’t work with us to get resolution and refuses to acknowledge the other charge even when we show it directly to them. Their managers and customer service reps were also rude and dismissive. We will NEVER shop with them again and neither should you.”
“Best Buy is scamming everyone right now - Example - Go buy Apple AirPods on their site and you will be told you can pick up at local store next day and / or get it delivered in a few days. Wrong ! They have no stock - I am waiting over 10 days and nothing from them. All other companies / online retailers have the professional courtesy / decency to say 'Out of stock' on their sites - but not Best Buy. They fake sell you the product ('false availability') - then apologize for the delay the next day via email offering no delivery date. Then to make maters worse, they cleverly bombard you with emails / spam twice daily even though you didn't sign up (tick the box) for sales / mktg spam. Wow Best Buy - dirty tricks. Step up your game and treat your online customers with integrity and honesty. You deserve zero stars for dirty retail practices!”
“You’re got to be kidding the WORST customer service I have ever experience in my life! I purchased a Television and the volume doesn’t work no sound. I called for help and got transferred all over for hours with no one helping me they just said hold on. They could care less about helping you. I am taking this back and I wish I could stick it up there you know what maybe when they feel the pain of having to lug the tv up in their house unpacking it hooking it up and then it not working and be unable to find anyone with a brain to help they will learn to be more helpful. Best Buy you suck!”
“Best Buy engages in false advertisement and does not support the customer. Along with this, the customer service representative lied to me. I purchased a nintendo switch on cyber monday because there was a deal that the game would come with Starlink as well as Mario Cart. The site did not provide information concerning that Mario Cart was no longer available. They said they ran out. They should have had the same amount of Mario Carts as Starlink games. But I was not notified until the order was placed and I received a confirmation. Best Buy should be taken to court for false advertisement.”
“I ordered i Robot s9 and m6 at Frisco Best Buy store on 11/24, and while ordering i was told that it will be ready for pickup in store at 11/27. I went to store today and even after paying the complete amount on 11/24, the order was not available for pickup. I wanted to pick up both the items on 11/24, as we our last vacuum, which we bought from Best Buy stopped working. Since, we could not pick up the items on 11/24, we had to hire a cleaning lady and spend $120. Today also, we were told that something went wrong with the order and we will have to wait till next Thursday. Due to which, we had to spend additional $300 to buy s9+, which we did not require. At the top of that, the General Manager at Best Buy was very rude and said that he cannot do anything. He was very biased and treated me very badly. First we had to wait for more than 45 mins for him to come and address this situation. Then, he didn't care and said he would not help me. I have been a Best buy customer since long and have spent more than $20k in household items, in just last couple of years. This is not the customer satisfaction experience and would like someone at corporate to address it”
“We purchased a new Tv and sound bar, spent $2000.00, while hooking it up, I realized i needed a small cable to hookup a game system i had, is i went into the store, i saw what i needed online, and thought i'd pick it up, spent 90 minutes searching the store, asked 6 people for help, was told it does not exist, we dont carry it, it has to ordered from sony, ect on and on, so went home, bought it online, it was ready for pickup at same store 15 minutes later! so spend 3 hours picking up a cable for my 2000.00 purchase, that should have taken 10 minutes, if anyone in that store had any knowledge, or even cared to help me and look it up while I was there the first time! COSTUMER SERVICE SUCKS PLAIN AND SIMPLE! oh, store pickup girl is the only one that knows what the hell they doing there!”
“I used to like Best Buy but then they hired a lot of incompetent people to work, no knowledge or training they put you on hold and you get transferred for 1 hour at a time it’s ridiculous and no one does anything for you at the end, Best Buy is a huge waist of time, maybe they grew too big and don’t care about their customers anymore. I DO NOT RECOMMEND Best BUY Customer Service to Anyone at all.”
“NEEDS A OPTION FOR ZERO STARS
I have bought a fridge/freezer from Best Buy and when they came to install it they installed it wrong. Once plugged in it made a beeping noise every few minutes. They told me it was normal because it was getting to temperature and left. Well, it never stopped beeping and I called customer service. It took over a month for them to get back to my home and fix the fridge. In the process we lost over $200 in frozen food because of a non working freezer. They wouldn’t do anything for us on all our food lost. All we got was a sorry we can’t help you.
I recently bought a TV online for cyber week. It was suppose to be available for pick up today Dec 8. I received a email stating it was delayed and “if I don’t hear from them by JAN 7 then they will give a refund.”
I highly recommend NO ONE buy their products. Not only is their customer service terrible, their willingness to right their wrongs is unprofessional and in all honesty, sad! I don’t understand how a business can run with such chaotic procedures and regulations. They have gone wayyyy down hill. STAY AWAY!”
“I dont have an option to give zero star.. Otherwise, I would have. I placed an order for a laptop on cyber monday and it was confirmed during order placement that it will be delivered the following friday.. but on friday morning, I receive a text message stating that, i have to login to BB account for an update... When i check, the update says, "the order will be delivered before jan 5 or else it will be cancelled".. I contact the customer care and they cannot give a turn around time, nor an update on when I can expect the item.. they simply respond from the script... BB is very worst... I am not going to shop at BB here after...”
“I get all my major appliances at best buy. It's a shame you can't speak to a live person at your local store! No option in the automated system. No even a list of departments to connect to. VERY FRUSTRATING! GREAT WAY TO ALIENATE CUSTOMERS. Lowes will answer the phone.”
“The shipping is terrible. They give you an expected delivery date when you purchase the item then decide to ship it a day before the expected delivery date. A shipping label was created but the item hasnt left the warehouse for a week. This will be my last purchase from BB. They customer service just reads off the script and never answers your questions”
“What went wrong was the Geek Squad. Purchased a TV for my parents and paid for the Geek Squad to hook it up for them. They waited nine hours for the person to show and he never did. He called to confirm and said he was on schedule. Lie. He didn't make it to any appointments that day. Contacted Best Buy to ask about it, and they claim they can't help. Really? They are contracted through you? My parents deserve their time back that they waited. They called numerous people and nobody helped them. I will not be recommending them to anyone. I work for a large school system so, getting the word out about their horrible customer service and the Geek Squad should be easy.”
“Best buy is the worse place to buy electronics!!!! I cancelled my account previously because of terrible service but they had something I wanted on a good deal for Black Friday so I gave them another shot because I needed 3 of them for grandkids. They printed a label per their tracking but never gave it to the delivery company so it is NOT in transit but the person on the phone doesn't want to listen to facts. 2 1/2 hrs later I finally got a supervisor that realized they had failed to ship it but because there was an original expected delivery day, they can't do anything to replace the missing items until next week. If you acknowledge it wasn't shipped, they you know it won't be delivered. Again, I will be a former Best Buy customer. Grrrrr. The associate I spoke with was clueless and wouldn't listen to facts. Supervisor listened and immediately saw the problem and apologized but even though there's proof it wasn't shipped out, we have to wait for it to be further delayed before a claim can be filed. By then I won't even be at the address it was supposed to be sent to.”
