“Best buy is the worse place to buy electronics!!!! I cancelled my account previously because of terrible service but they had something I wanted on a good deal for Black Friday so I gave them another shot because I needed 3 of them for grandkids. They printed a label per their tracking but never gave it to the delivery company so it is NOT in transit but the person on the phone doesn't want to listen to facts. 2 1/2 hrs later I finally got a supervisor that realized they had failed to ship it but because there was an original expected delivery day, they can't do anything to replace the missing items until next week. If you acknowledge it wasn't shipped, they you know it won't be delivered. Again, I will be a former Best Buy customer. Grrrrr. The associate I spoke with was clueless and wouldn't listen to facts. Supervisor listened and immediately saw the problem and apologized but even though there's proof it wasn't shipped out, we have to wait for it to be further delayed before a claim can be filed. By then I won't even be at the address it was supposed to be sent to.”
“Went to the store to pick up an item according to the pick up email notification. After waiting for 20 min (excluding the waiting line time), the manager told me it’s not available. The staff member used a horrible Attitude to respond to my question and concern. Never go to Best Buy for cell phone related products.”
“Our experience with best buy's delivery subcontractor was horrible! We ordered a refrigerator and scheduled delivery. Our original delivery window was 12-6 pm. The day before delivery, the window was fine tuned to 12-2pm. At 9:48 of the day of delivery, we got a text saying that delivery was going to happen at 10:00 am. We were out taking care of errands and couldn't get back by 10. The delivery was attempted and failed, as we weren't home. I called the delivery company during our delivery window and was told they were already back at the warehouse. As we were still within our delivery window, I asked if they would make the delivery today. They were VERY RUDE!! They hung up on me telling me they had work to do and couldn't talk to me. They sent best buy a photo taken at the "time" of delivery and then told best buy it was taken during our delivery window.
I called best buy after this, there staff was very helpful but had no ability to get the delivery done that day. Delivery could be rescheduled for 5 days later.”
“I bought a fridge online from bestbuy that was delivered on October 22nd.
Fridge was faulty on arrival. It triggered the GFCI switch.
October 24th a professional electrician checked my house and deemed the fridge faulty and the outlet in good working condition.
Called bestbuy and arranged an exchange. They didn’t have another one in stock so we arrange a exchange date for November 15th first half of the day. I pick up my son from school the second half of the day.
November 15th the delivery company doesn’t show up in the morning. They can only come in the afternoon when I have to pick up my son. They blame, I specifically ask the manager, bestbuy for not passing them the right information.
I call bestbuy and reschedule for November 25th. I ask not to exchange the fridge but just to pick up (return) the broken one.
November 25th the delivery company calls, their truck broke down and can’t come again. They tell me bestbuy will call me to reschedule.
December 3rd bestbuy calls and emails me. They tell me it has been over 15 days since I bought the fridge so they don’t know that I can return them. I explain the situation and they said they will talk to a manager and put me on hold for 20 minutes. At 11pm cst they hang up and when I call back it says they are closed.
I need help. Broken fridge still in my house. Bestbuy still holding my fridge money. No one will take charge of this and fix it.
Help!”
“We had our brand new LG refrigerator delivered on September 6th to our new construction home. The delivery guys scratched and damaged our brand new wood floor by sliding the fridge back and forth on the wood. I called that day to file a claim and was assured that they would fix the problem. Over the last 3 months, I’ve spent hours every single week on the phone with their 3rd party company trying to get information. I’ve gone into the store to talk to a manager. I have spent more time emailing and waiting on hold over the phone. I have wasted HOURS of my life trying to get someone out here to fix our floor and have had ZERO response. I am BEYOND DISAPPOINTED in Best Buy. I am constantly just given new phone numbers to call and wait on hold and I am told someone will call me back.
Now it’s been 3 months and my floor is damaged and Best Buy has ZERO ACCOUNTABILITY for taking care of their customers. They just tell me their contracted company ‘sucks’ and this is not uncommon.
This is unacceptable!”
“ I purchased an open item Apple Watch Series 4 (GPS + Cellular) 40mm Gold Aluminum Case with Pink Sand Sport Loop Unlocked from bestbuy.com. My girlfriend didn't like the color so I went to the store (Austin Tx South park meadows) to return the item but they said they have to charge me a $45 restocking fee b.c the item is open. I told them I bought it this way b.c it was already an open item. The Store manager said there is nothing he can do (or willing to do) (pretty disinterested in helping) and said it states on the website if cellular items are open and returned there is a fee. I reinforced that the it was sold to me as an open item and I never used it. In addition, the policy he was referring to is for new and unopened. I told him it doesn't say anything about an item that was sold as an open item. I called the bestbuy helpline to assist and they basically said yes you are right but they couldn't make the store manager override the fee. I asked to speak to her manager and have a copy of the phone recording transcript emailed to me, then the bestbuy rep said there is no one else for me to talk to.... but I reinforced that I want to speak to her supervisor then she said she will get her manager and to hold on the phone. I was on hold for over 1 hr and then the bestbuy rep just hung up the phone on me. Worst customer service ever and I will no longer be taking my business to bestbuy. ”
“Take items OFF the shelves when they are out of stock, the warehouse is out of them, and you can not even order them!! I wasted over two hours today in line twice. Once, I just wanted help and the other was to purchase something I did not even want. I decided not to purchase at all. Such a waste of gasoline and time!”
“I chatted with a representative Alexis Scott, who was horrible and couldn’t help me resolve my issue nor put me in touch with someone who could. She ended the chat with I should just wait for the item or cancel.”
“This is the worst store. First, I was lied to about a product sales price. 2nd the staff is rude. You are constantly lied to. I will not buy from them again. Shop somewhere else”
“I bought a $3,000.00 TV that the salesman assured me would not be going on sale any time soon because it was new technology. "I guaranty you!", he said. Well, 3 months later it went on sale for $2,000.00! That is over 30% reduction! It took me a month to get a hold of someone with some authority & of course they did nothing. I will never buy from there again. They stand by their written 15 day price guaranty. DO NOT BELIEVE THE SALESMEN IF THEY TELL YOU DIFFERENT. Costco told me that they would make a price adjustment and guaranty their prices for much longer!”
“This company mistreats and uses their most valued employees just to make a dollar. I used to work there over 5 years ago. I still know people that work there. Not the sales people. However the talented installers and repair people. These are the people that make them who they are. However they treat them with the most disrespect I have ever seen doing what I do for for 20 years now. They treat their sales people who actually rob customers better than the ones that try to give great service. This company is a crappy example of how to treat employees that matter. I left 5 years ago. After hearing what they go through today I am so glad I dont work there anymore. Just order from Amazon.”
“Terrible customer service. I ordered a TV bracket on early Black Friday price to be delivered at home, and then a few days later I’m sent an email stating I refused the parcel and it’s being sent back. I had no one come to the house all day, and was repeatedly told by Best Buy customer service that UPS came to my house and I refused it which is a lie or computer glitch on their system. Best Buy refuses to reapply that price for me, instead offering other discounts that don’t match what I originally paid. Find it hard to understand how they can’t reapply the offer for a mistake by their delivery, and have now lost a customer for life. Best Buy support have no customer service and seemed to take the side of UPS and blame me for refusing the parcel!, HOW COULD I WHEN THE PARCEL NEVER CAME? Never had to fight a company like this for a problem, can only imagine what it would be like on bigger purchases.”
“Best Buy has a 15 day return policy which means on day 16 you do not get a refund or in store credit. I purchased a $300 Canon camera for my sister's birthday. I paid cash. She wanted a camera with a higher zoom. Never used. I returned with my receipt and was told I had to keep the item. I will never buy there again and am warning others of their return policy. Had I known that was their return policy I would have never purchased the camera
Buyer Beware! Best Buy cares NOTHING about the consumer.”
“So I guess you have decided to make business purchases separate. No one made this clear my first three times calling. Then I get stuck with a Lynn Eyler who tells me no managers are available and she can only give me maybes. This is by far the worst experience I have had with your store. Not to mention I do not need one of your employees telling me how to do my job. I left the call with no results, no real answers accept it may take up to 7-10 business days or 4-7 with paid express shipping.. No idea when they can get installed.. All maybes and not sure about getting two TV's installed. Absolutely insane!”
“Horrible experience. Had a refrigerator delivered, I watched in horror the delivery men get it off the truck, dragging it across the pavement and then bringing it into my kitchen. They set it down and I asked how they were going to get it in place as it was a brand house and I didn’t want my expensive hardwood floors to get scratched. I watched in even more horror as they dragged it across the wood and pushed it in place. No surprise there was a big long gash across the wood. I was upset so they called the geek squad and filed a claim, who knows what will come of that. I was reeling from the damaged floor when I noticed scratches and dents on the chrome handles. I called geek squad back and they offered me a Best Buy gift card and refused a partial refund. Unbelievable. I am beyond disgusted with Best Buy, this is the worse customer service experience ever. DO NOT BUY FROM THEM IF ANYTHING GOES WRONG YOU’RE SCREWED!!!”
“I went in looking for a certain refrigerator and had the nicest man help me it only took me not even a half hour and I had my order placed and paid for and it was delivered 2days later and the gentlemen that delivered it was as nice as could be i was very happy with Best Buy and I just love my new refrigerator !!!!”
“I ordered a fairly expensive laptop from Best Buy online and it arrived with a missing accessory (specifically chose this item for its stylus pen!). I have a time constraint due to an upcoming trip, and need the laptop! The supervisor Dina and rep before her both tried to not take responsibility, never once admitting they made the mistake, saying an investigation would have to take place, etc...They offered no compensation and now I have to go through the hassle of returning it and buying the laptop elsewhere. I'll never buy from "Best" (Worst) Buy again!!”
“I recently had an online purchase delivery fiasco that cost me a days work and great frustration. I drove over to my local Best Buy and had an amazing problem solving experience from the manager Corey M and an appliance employee Eugenio. They not only resolved the issue but were super friendly and empathetic which meant allot after the stress and waste of time I underwent earlier in the day . Way to go guys amazing service I will be back for in person shopping but never again online . The delivery service needs to be re contracted to people who take pride in their work and are in the solutions business not the looking for problems business.”
