“Not a problem with Best Buy per se. I bought a Samsung dryer from Best Buy 2 years ago. It has broken for the 3rd time. Samsung appliances are poorly designed and break frequently. Consumers should be prepared to buy a double extended warranty....they’ll need it.”
“I bought Samsung laundry pair from bestbuy last week. They supposed to install them today. I called the bestbuy and talked with an agent at 5.30p today and have been told they are delaying. Dispatcher will be at my home around 30 min. I called again at 7.30 and another agent told me they need to reschedule it 5 days later from today. Agents does not much helpful he said he cannot help about dirty clothes, he cannot do rather than reschedule delivery. Is this BestBuy? Is this how you guys take care of your customers satisfaction? Welldone!”
“I needed service done with my 5 month old washer since it's not working right. I called Best Buy in Canton Ohio Geek Squad to make an appointment. This employee yelled at me for not checking to make sure its balance, but I was trying to explain that it was and only having 2 sheets in there shouldn't come off balance. Then it didn't matter bc it did it several times when my boyfriend was down there and took 3 hours to wash one load because it wouldn't spin to get all the water out. He yelled at me that I might not balancing it right and I dont need anyone to come out. Finally I said, just make my appointment. It was 10 mins of him trying not to make the appointment so he was trying to avoid making the appointment. He did but I figured I'll call the store today and talk to the manager of how I was treated by the employee. I talked to the assistant manager and was treated the same way. Then he asked me who I've talked to and I wasn't sure. I know it was a man but didn't get his name. It shouldn't be hard to see who worked last night in the Geek Squad. Then when I said I think he was a black man, he jumped down my throat saying like I was accusing that he was black. Hell no!! Geez he asked me who I talked to and I didn't say it at first because I thought it shouldn't be hard to see who worked that department last night just check the schedule and be done. Sometimes you can distinguish what race your speaking with. I dont need to be accused of something I'm not. He wanted me to tell him of I spoke with. That shouldn't be hard to check who worked and made the appointment, but he wanted more so I just said I think it was a black man..so is that so wrong. Or would it been different if I thought the man was Asian or maybe a heavy accent like Spanish or even German??? Would that make a difference. Or even he still had an English accent does that matter??? No it wouldn't be looked at that way, I said maybe a.back man it changes it. Really?? I'm not racist this is ridiculous that you can't say Anything or its offended. Then I called corporate to tell them how I got treated from both and didn't even get to the point about the man I talked to. This lady hung up on me.
DON'T EVER SHOP AT BEST BUY.
IF SOMETHING HAPPENS TO YOUR EQUIPMENT THEY RATHER YOU TRY TO FIX IT YOURSELF BEFORE THEY MAKE A TRIP BECAUSE IT MAY BE WASTING THEIR TIME.”
“I had my refrigerator delivery today and no one showed but I received a text reminder. When I called the customer service they said it didn’t get processed to be deliver and no one called. This is very upsetting since I went with Bestbuy because they said they can deliver it on time. I just cancelled my order and went to Lowe’s. Very disappointing. Bad customer service.”
“I bought a headphone system in anticipation of our network system being upgraded. I bought it in September thinking it would enhance watching TV. I was told by a system administrator that it is not designed to what I needed, so tried to return it in the original packaging, with a receipt. I was denied the request, without any option for a store credit or partial refund. That is not good business.”
“KNOW BEFORE U BUY if you purchase a t v here and don"t buy a GEEK SQUAD Warranty after 2 weeks it will not be warrantied by Best Buy u will have to go through manifacture warranty .Besy Buy want help u at all. Worst customer service of any where....Im a big customer here to buy many TV s here 100s they still would not help! No More Business here.....”
“I’ve never been treated so poorly in any store in all my life then Best Buy !Never do Business with them again ! When they give you a gift card ... what a joke they put it on your account. Customers beware !”
“Best Buy is the worst ever they sold my husband a tv and told him the only thing was wrong with it was the brackets was missing but , when he had the TV set up it has a red line going thru it.”
“Do not order online from Best Buy! I placed an order for some peripheral items (cables, etc.). Right after that my work went into meltdown and I am just coming out the other side now and realizing I never received the items. Their website says the package shipping status is still "Awaiting UPS pickup" which means they never sent the items and they freely admit this. However it has been 7 months now so they will not refund or reship the order. First I spent half an hour on the online chat. That rep seemed perfectly happy to "re"ship the order. Until she found out it was more that 6 months. Then she told me I had to call in as well. After going through the recorded phone tree, I got someone I couldn't understand telling me no refund or reship. It had been too long. I said that if I was complaining about a received product I would totally understand, but their own website says it was never delivered! 7 months was all I kept getting again and again, even from a supervisor. When asked "so you never shipped the product and now you are keeping my money, is that OK with you?" He started the standard script and I stopped him and asked again with the emphasis on YOU. He hesitated a long time and then went into the script. Keep in mind that all of the customer service reps are in the middle east and can barely be understood. I recommend you all go to Best Buy and shop until you find what you want, then go home and order it elsewhere.”
“So, I am writing to you today to talk about my experience with Best Buy. I bought the total tech support because I thought that it would be worth the investment, was I wrong. So here is what happened to me today and why I will not be renewing my total support membership.
At 11:21 this morning I called the Millbury Ma store to tell them that a Turtle Beach headset that I purchased or my son was less than a year ago was not working, They told me that they could not deal with that item because it was not part of the support policy and I would have to contact Turtle Beach.
At 12:09 PM I called the 1-800-433-5778 number to verify if this was true or not and they told me to make a appointment and the store should take care of everything. I tried to relay the information that I was told by the store personel earlier but they assured me that it would be taken care of. So I made a 6:40 PM appointment to bring it to the store.
At 3:40 PM I called the number again to verify that I would not be driving to the store and find out that they would not except the item. The woman again assured me that if they could not fix it at the store, that they would send it to the manufacturer for me.
At 6:40 PM I arrived at the store and was told that they could not help me with the item and I need to contact the manufacturer.
At 7:00 PM, I called the 1-800 number again and explained everything that happened to me and they told me that the store did the right thing. I was extremely irritated because I was told by 2 different representatives that things would be taken care of. I insisted to talk to a supervisor and they told me that there would be a 1 hour wait time. They told me that the supervisor would call me in one hour or so . It is now 9:10 PM and no phone call yet.
I am not happy and I will not be renewing my total tech support membership.”
“Please stay away if buying appliances or large items ..they use 3rd party delivery and installation company to cheap out. Home Depot..PC Richards use in house delivery and installation people that know what they are doing. This 3rd party company best buy uses carry their own liability and won't as much as use a different pipe or screw then they want to because of their own bogus fear factor.
Summary; best buy will say free delivery and installation ....nothing is free. It's $130 more if a GAS dryer is purchased . The washer has to have a PVC drain in the home for them to connect it. Mine does not. They told me to call a plumber and left washer in the middle of my room. Plumber wanted $150 to walk in the door . I explained situation and plumber said bogus...he connects washers to black rubber hose pipes all the time. No problems . Thank goodness he was honest and gave me info on phone. He said best buy should be held accountable . Well they wouldn't . I asked for a return whereas they would have to sell 2asher and dryer as an open box item and lose money . This doesn't make sense . They cheap out by hiring 3rd party delivery service so they don't have to pay insurances yet get returns due to.thismproblem taking a loss on open box items . I want no part of best buy. Their customer service is horrible and they don't care!”
“Seems I’m not the only one. Cancelled my order without telling me and now my mattress that was supposed to be delivered today is missing. Never again will I deal with Best Buy. Horrible”
“Never will deal with them again. I waited all day for a delivery that didn’t come. No call! No voicemail! They claim I gave wrong address which is total BS! I have lived here 40 years. Now I have to start all over tomorrow. Don’t use BestBuy!!!!”
“Don't put people who don't understand what they are doing in customer support. A complete waste of time. Talked to 3 different live agents and none of them were even the least bit useful. I gave them all the same problem and they responded in 3 different ways. So its pretty clear they don't know what they are doing. Will not be contacting them again. Rather go in store and get help there, even with the drive would still be faster.”
“The best buy in-store customer support is amazing as always. However the customer support phone line is awful. This lady completely disregarded my issue and just kept repeating the same line over and over. I ended up ending the phone call and trying to speak to another agent. Don't bother with the support line, just go into the store its not worth the time and the frustration.”
“Trying for three days to get in contact with someone who can understand that the antivirus I got from Total tech support misro trend is crappy but all I do is get transferred around even was on chat and having one person just disconnect me cuz he couldn't answer me I guarantee you I won't be getting tech support again from Best buy”
“September 20,2019 I went to Best Buy…
September 20,2019 I went to Best Buy Costa Mesa to buy IPhone 11 and take it with me to Egypt after 2 weeks. I asked the salesman if I can use it over there with no problem? He said: you just insert the SIM card it’s unlocked. I bought also a cover for it. On October 3, I arrived Cairo and guess what. The phone is locked and can’t be used. My cousin in the California called the manager Mrs Laurie after long discussion she said if you ship it back within 10 days the will give us full refund. So we shipped it it costs $84. On October 11 my sister in law delivered it, they refund but charged us restocking fees $36.00
So for an untrained employee it costs me $120.00 and end up without a phone.”
“What I want with this comment is to alert all appliance buyers who use Best Buy to do so.
They may think that they are buying at Best Buy but it is not so, the seller is “Pacific Sales” inside the Best Buy store. Pacific Sales proposes that you buy a “guarantee” of three or five years with Warrantech, a company that sells is not a “guarantee” is a service plan, very different things when it comes to legal problems that arise in the, more than expensive, appliance you bought. For what I alert you to inform yourself well before buying, and good luck !!!!”
“Wish I had checked reviews before making purchase. Would give no stars if that were an option. Had extenuating circumstances concerning a return of a stereo system ordered online in May to replace one destroyed by a flood in our basement. The basement reconstruction had been estimated to be completed by end of May but actually not completed until end of September. I didn't open the stereo box until early October only to find I couldn't get the unit to switch from one radio station to another. The sound was inferior, too. I had shared this info with Best Buy via Chat and they instructed me since I had not used the stereo to visit the store to return or exchange the item. An exchange was satisfactory to me but the store told me they couldn't do anything for me since the return was past the alloted return period. They said the "store" could not give me a gift card for an exchange but led me to believe "corporate" would. They said to contact corporate to pursue the return and get a shipping label. When I called Customer Service they refused to help me. Even upon escalating the issue they still refused to help. Fortunately other replacement items I had also purchased from Best Buy in May were functional. I am totally disappointed in Best Buy and it's representatives. Under the extenuating circumstances I beleieve they should have allowed an exchange at a minimum, if for no other reason than as a good faith gesture to a long time customer.”
