“My expected delivery date was changed three times going from one register to another, which I had to do, from September 5 to the 11 to the 28th of September. I think BB was just trying to get me to pay the $45.00 extra for expedited delivery. Will NEVER shop BB again. I will go straight to Apple, Staples or Office Depot.”
“The national call center provides horrible resolution to customer issues. The call center provides option to be connected with your local store and when you select that option you are never connected to an actual store. In fact, the call center either refuses to or cannot connect you to an actual store. Today it took 5 separate conversations and over 4 hours of discussion and transferring from department to department without satisfactory resolution to my issue. Because no one could direct me to the store which I requested numerous times, I drove to the store location where my service was scheduled and item was shipped which was an hour each way due to limited skilled technicians to resolve the issue in less than 10 minutes. The same could have been accomplished with a simple connection to the store which was misrepresented and subsequently denied by the national call center—they actually use the store phone number as part of their deceit. The service at the store and the expertise of the store technician are above outstanding. However the national call center is a less than poor division and provides a horrible example for Best Buy organization. A direct connection option would resolve customer satisfaction issues. This will be my last new purchase at Best Buy.”
“My order BBY01-805496135415 was delivered to Anderson Indiana and signed by Johnson. I live in Markleville Indiana. I have no Idea who that is. So far I wasted over an hour and 20 minutes on the phone with Best buy support and was transferred to over 4 people and told I would have to handle it on my end. I did attempt to file a claim with UPS only to be told to I cannot file a claim and to contact the shipper while I was on the phone with Best Buy support. After over an hour I was then hung up on with no resolution. I have a business account and have spent thousands of dollars with Best Buy and then to be treated like this in very frustrating. I have been left with no option but to dispute the charges with my bank. I will never purchase another item from Best Buy again. They obviously do not need my business. You would have thought they would have said we are sorry and will take care of it and we will ship you another order out right away but instead absolutely no apology was ever given only attitude. Not the Best Buy pre Covd I remember. I will find another retailer that values my business.”
“Purchased a new oven range and scheduled for its delivery over a week later long with removal of the old range. On delivery day I had the old range ready to go awaiting for the new range. It was supposed to be delivered between 7:00 AM and 1:00 pm. By 2:00 PM no delivery no ETA notices. I call support and the automation system knows why I am calling, and directs me to support agents. 3 of them hang up on me before I can even ask for an ETA. When someone finally gets on the line, they tell me that they are out of stock of the oven range. Something that would have been nice to know before they sold it to me. This will be the last time I buy anything from them. I don't like buying vaper.”
“The cashier sold me a 12 month subscription for a
PS5 and didn't ask me for all the information to send me the code. The idiot told me the code was on the receipt- it wasn't. Went thru a lot of hoops to get the code including over the ocean a few times only to be told to come in and get a refund because they don't know what they were doing.”
“I purchased a HP laptop computer for $1100 from Peachtree City Georgia Best buy the computer was not in stock so they sent me one to my home I did not open it right away when I finally opened it it was a refurbished computer with someone else's name in the computer and the computer was asking for the person that had the computer first for their password I could not even get into the computer because it was registered to someone else this is unacceptable there is no reason that a person should purchase a new item and get a refurbished one especially for $1,100 they said that they would send me a new computer if they do not give me a new computer this time around I am going straight to the media on Best buy and that's on Mary had a Little Lamb!”
“I ordered a heating pad to speed up the healing process of an infection I have and paid for next day delivery. It got delayed AFTER the payment could not be refunded. By the time it will arrive I won't need it anymore. Waste of time and money. If I could I would give this business zero stars. One star is one more than they deserve.”
“BEST BUY is the worst place to buy appliances. I ordered and fully paid for a washing machine on July 7, 2021. The company did not inform me that the appliance was not in stock but scheduled the delivery for August 10. Afterward, BEST BUY rescheduled the delivery two more times. The company sent me misleading auto-generated texts messages each time indicating that the delivery man was on his way, but he did not arrive. In the meantime, I could not get accurate information from BEST BUY; I just continued receiving auto-generated texts and e-mails. The sales personnel at the store tried to help to no avail. BEST BUY HAS A SERIOUS SYSTEMIC PROBLEM IN ITS DISTRIBUTION/ DELIVERY AREA. On September 15, 2021, I had to cancel the order after waiting two and a half months. I never received an explanation or an apology for this fiasco. It took 2 hours for Best BUY to approve my refund. I am 80 years old and never had this kind of experience before with a supposedly serious appliance store. I DON’T RECOMMEND BEST BUY TO ANYONE.”
“Best Buy is a time wasting, unethical firm that do not honor their commitments. Their chat line strategy seems to be geared toward ignoring direct questions, stalling, transferring to other agents only to start the process over again. Surprised to see here that even 9% recommend them.
I started to order a refrigerator online and clicking buy now was offered either a 10%discount or interest free if I used a BestBuy Card which prompted me to click the apply box. After completing the application the response was that it would be reviewed and I should get an answer in 7-10 days. Within seconds of my reading that an alert appeared that there was a hard credit inquiry, so why should I wait 10 days. My credit score is in the 800's and the last time I applied for a store credit card I was approved within minutes.
I then went to their chat page and told them I did not want to wait up to 10 days before placing the order and asked if they would still give me the 10% if I paid cash or another credit card. Their reply was "Both modes would work", to which I replied, "I realize that ,but will I get the 10% discount. Their response was Yes, you get the discount. I then asked How should I go about ordering to which they replied, "While placing the order, during the payment method when you choose the credit card mode of payment and enter the credit card details, the discount will be made automatically. I replied, "OK, so if I use say american express I would then get discount? Their answer was, "Yes .
I then went back and submitted the order with my American Express card. In spite of what they told me, the discount was NOT applied!
I then called chat once more and referred to the previous chat and had to hold while it was pulled up. I explained that I had followed their directions but the full price was charged. At this point it went in circles and during that chat was transferred to 2 other CS agents who pretended not to understand. I was finally told that they could not find the chat (they should have told me that in the first 5 minutes not 40 minutes later) I told them that I had a copy of it and if they gave me an email address I would be happy to attach it. They responded that they would not allow that but I could add it to the chat box. I copied and pasted it but was limited to only a few lines in their box. When I complained about that they asked me to call an 800 # and start over. After having spent nearly 2 hours with all the chats I declined as I did not want the same holds and transfers on the phone.
Their tactics seem geared towards wearing the customer down and hoping they go away. OK it worked as I was out of time at that point.
Wish I had read some of the reviews before shopping Best Buy would have saved me 2 hours and loads of frustration along with a ding on my credit for the inquiry. They should not be offering 10% and then making it impossible.”
“Absolutely horrible experience! My family owns a restaurant/bar that, like many others, was hit hard by Covid. Trying to survive, we decided several months ago that we wanted to transition to a sports bar. Having TVs in place prior to the beginning of football season was critical. I began talking to Best Buy about TVs in May or June, plenty of time before the football season kicked off in September. I was told that I needed to deal with corporate for a TV package and was put in touch with Best Buy Business to arrange (for $200) for one of their experts to come to our bar and design a layout and system for our needs. Bill was handling our account. We were planning on 20 or more additional TVs (we have three now). I was told that someone would be in touch with me shortly. No one contacted me. I called Bill again. He apologized and said someone would be in touch with me shortly. No contact. I called Bill again. Same story, same result, no contact. By then it was late July or early August. Bill called me and told me that there had been a glitch in the system and that's why no one had contacted me yet. He said that he would personally see to it that someone contacted me in a hurry. No contact. A week or two later, Bill calls again with the same promise. No contact. By then it was mid-August. I tried to contact the local Best Buy to see if they could help. Their local number went to some corporate purgatory and after an annoying menu, I was instructed to hold and someone would be with me. I waited and waited and waited until I finally hung up the phone in complete frustration! So, I drove to the local Best Buy and spoke to the manager on duty, Jeremy, and explained my frustration and let him know that Best Buy may have destroyed our business, that all they had to do was be honest and admitted that the company is totally screwed up. Then, I could have moved on and found someone who could accomplish what we were looking for. But, we continued to place our faith and trust in Best Buy, a very serious mistake! Jeremy said he could do nothing for us, that we were at the mercy of corporate, a painful place to be.”
“Glen Allen store worst one ever. Service awful people don't assist minorities. Treat you like your invisible. This is why companies go out of business. Best buy sucks. Don't go there.”
“I will never order from Best Buy again. They outsource their delivery and the delivery people are useless. Now that I have Read similar reviews, I see that this is the way they do business.
The delivery window for our refrigerator was 8 HOURS. After waiting 8 hours, we finally called only to be on hold for an hour and then told we had to reschedule. I see Everyone on this thread has similar issues. Very bad customer service.”
“I ordered a refrigerator on the first of the month promised me delivery on the 17th called me to confirm my delivery a week before nobody showed up nobody called try calling them five times they promised me it was not back to orderedTried reaching them on the phone six different times no help whatsoever when it to cancel could not get any emails from them or any confirmation very poor company bad service on hold for many hours today very frustrated will never buy from them again”
“We bought a washer and a dryer that were not delivered on the agreed timeframe. It was impossible to find a resolution through their customer service, even when the agent escalated the case to a manager.
Completely incompetent people working under a non-existant management.
By the way, the refund once one cancels takes up to 30 days.
Don’t trust Best Buy or geek squad for your business!”
“I was a "best buy only " customer , also a Geek Squad only customer. But the service and now I'm a Total Tech customer really sucks !!!! I set appointment times and somehow they get changed when I get my email. The wait for getting the wrong time is 1 1/12 weeks to 2 weeks for something the Geek squad did that's not working. Best Buy installed a 65" Tv months ago the sound bar and TV are not right months later. Never had this problem on the old set they installed, but now its not controlled and switches on it's own from TV speaker to soundbar, I'm just amazed.I paid for a year to be a Total Tech Support customer, and it's not worth the money to me at this point. Customer service MUST be the important thing.”
“I went to the store today to buy a tablet. No one even acknowledged that I was in the store. I am a older person around 55 years old and maybe they think I do not have any technical knowledge. Are they ever wrong! Never again. You lost a customer!”
“My husband purchased a laptop from me from best buy, and forgot to put in our elite member information. The computer began overheating and showcasing issues of screen problems and device malfunctions.
We attempted to return the device within the elite member return policy time frame (30-45 days) and the manager refused the return, as my husband forgot to enter our phone number at checkout.
We have an elite account with our names, and we provided the original receipt, and had the matching card and the manager refused. Instead, the manager immediately issued a store credit. We declined the store credit and he advised that it was processed and there was "no going back" so to "take it, because that's all he could do."
We do not want the store credit. We want the refund per the return policy terms and conditions. The manager refused even though we are elite members because he did not want to process a refund.
TLDR: they dont honor return policies and the manager at each store can decide if they want to honor it or not based on how they feel.”
“Best Buy has the worst customer service ever. NEVER buying anything from Best Buy ever again! I have made 4 transactions with Best Buy in last couple of months and half the time I had to spend hours of my time on call with Best Buy Customer service to get my issue resolved.
First order I placed was for a TV which I initially placed for in-store pickup but I decided to get delivered instead. So on the day of the delivery person was couple of hours late from scheduled delivery time. I understand that delays happen but Bestbuy should fix this asap. That is not the case though. I had to call again to reschedule and they give a delivery date 1 week later. This is totally unacceptable so I asked the person if I can just go pick up the TV in store. The customer service agent tells me that the TV I ordered is not in stock in the store near me. He keeps insisting on that even when I tell him that I can see it available online for 1 hour pickup. I don’t know why Best Buy customer service will lie about availability. Anyways, I decided to go to the store and buy it there itself. They were able cancel my previous order and give a TV right away. I spent so much time dealing with the customer service that in no way can accounted for. For all this, they offered me an inconvenience compensation which was less than what I make in an hour.
Second order I placed was an in-store order with an Xbox game and a Netflix gift card. Both were a digital code delivery via email. I got the code for Xbox game but didn’t get the code for Netflix gift card. So on Day 2, I reached out to the customer service person (Garcia S.) on chat, and I was assured that they have sent me the code which I should receive in an hours time. Of course that didn’t happen. So on Day3, I again reached out to the customer service and I was connected to Garcia S. This might be a different person. Again, I was told the same thing and I again never received the Netflix code that day. On Day4, I again reached out to customer service and I was connected to (Stanley Meyer), I was asked bunch of questions and without even telling me I was transferred to another person (Rose E.) who asked me the same questions and told me again I should receive it in the email soon. I asked to get connected to the supervisor (Mathew Wood), this is first time that I was told that I should call and reach out to a live agent over phone. I called them today but as usual these people will never read your chat transcripts. They ask you the same questions all over again. I know I shouldn’t generalize it as there are good customer service agents as well but not at Best Buy. Or Maybe its best buy’s policy to make its customer’s lives a living hell. I had to go through 4 department transfer and an hour and a half wait for someone to even look at the issue and try to resolve it.
My issue is still not resolved. I will update the review with further details later.”
“Ordered a stove hood 5-9-2021, was to get to he store 6-21-2021, however due to supply chain supposedly to arrive 8-8.
Customer service is outsourced, no one can find my order, no one will help me cancel the order. Sarasota Florida store doesn’t take phone calls. My local Best Buy in Newington NH tried to help me by sending an email to store managers. One such manager contacted me, but had no evidence of my order. I am now on hold for about the 109th time trying to get my money back. NEVER order at BB, only pick something up in the store and pay at the register.
Customer Service is horrendous”
“I went to Best Buy location at 7034 Hwy 6 N, Houston, TX 77095 to repair my computer and I paid for the service and that is all and I never went for any service contract but after one year Geek Squad team of Best Buy charged my credit card again for $216.49 for service contract. I am very much upset because I did not go for any service contract and they are not supposed to store my credit card information. Now it seems like that customers are at high risk in using their credit cards in Best Buy !”
