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BetterMe Reviews

4.5 Rating 1,926 Reviews
90 %
of reviewers recommend BetterMe
4.5
Based on 1,926 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Fantastic health app, great customer service.
Helpful Report
Posted 5 months ago
Hello! Thank you for your review! We're thrilled to hear that you’re enjoying our app and appreciate our customer service. Your support means the world to us! Warm regards, Team BetterMe
Posted 5 months ago
I incidentally registered two accounts. The support team helped merge my two accounts. After the merge, I lost progress for my plan. The team helped restore it quickly. Very friendly and supportive team, always ready for help. The plan that I've been following perfectly meets my readiness level. It's just a little bit challenging to keep working out and improving, which is important to me.
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Posted 5 months ago
Hello Roman! Thank you so much for your wonderful review! We're happy to hear that our team was able to help you merge your accounts and restore your progress. It's amazing that your plan is challenging, as this is essential for your growth. We're always here to support you on your wellness journey! Sincerely, BetterMe Team
Posted 5 months ago
Foram bastante rápidos e eficazes na resolução do meu problema, obrigada.
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Posted 5 months ago
Olá Mariana! Agradecemos muito a sua avaliação! Ficamos felizes em saber que conseguimos resolver seu problema rapidamente. Atenciosamente, Equipe BetterMe
Posted 5 months ago
The customer care service has been perfect. I had a problem with the suscription and they fixed it very quick.
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Posted 6 months ago
Hello Sheila! Thank you for your positive review! We’re so glad to hear that our customer care team was able to assist you quickly. Warm regards, Team BetterMe
Posted 6 months ago
i've only had to reach out to customer service once and they responded right away and followed up until my complaint was addressed. They were really excellent in their follow up and concern to address my problem.
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Posted 6 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 6 months ago
Wow, fast service, polite and friendly customer support, very easy to talk to. Quick responses, and I really appreciate the exchange without any hassle. Wonderful. Thank you so much.
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Posted 6 months ago
Hello! Wow, thank you so much for your kind words! We're thrilled to hear that our service met your expectations. Your appreciation truly motivates us to keep improving! Warm regards, Team BetterMe
Posted 6 months ago
Fast help in retour the item
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Posted 6 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 6 months ago
Fast and understanding customer service
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Posted 6 months ago
Hello! Thank you for your feedback! We are so glad to hear that our customer service met your needs. Your support drives us to provide the best experience possible! Warm wishes, Team BetterMe
Posted 6 months ago
i forgot to cancel my order and was charged 50 euro, however the crew understood my predicament and gave me a 50% refund, extremely grateful, excellent team
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Posted 6 months ago
Hello! Thank you for your feedback. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe
Posted 6 months ago
The customer service team is not only fast but also solution-oriented, systematic, and genuinely human-centered in their approach.
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Posted 6 months ago
Hello! Thank you for your excellent review! We're thrilled to hear that you found our customer service team to be fast and solution-oriented. Your feedback means the world to us! Warm regards, Team BetterMe
Posted 6 months ago
Customer service was good, they solved a problem promptly
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Posted 6 months ago
Hello! Thank you for your wonderful review! We're happy to hear that our customer service team was able to resolve your issue promptly. Your satisfaction is our priority! Warm regards, Team BetterMe
Posted 6 months ago
Muy buena experiencia.
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Posted 6 months ago
¡Hola! Gracias por tus comentarios. Agradecemos que compartas tu experiencia con BetterMe. Atentamente, Equipo BetterMe
Posted 6 months ago
The support team are very friendly and effectively support the customers
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Posted 6 months ago
Hello! Thank you so much for your review! We're happy to hear that our support team made a positive impression. Your feedback means the world to us! Warm regards, Team BetterMe
Posted 6 months ago
Efficace! J avais un problème de chargeur non inclus dans la boite de ma montre et le problème à été réglé en moins de 48h...un câble me sera livré sans frais. Merci beaucoup.
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Posted 6 months ago
Bonjour Ophélia! Un grand merci pour votre avis élogieux ! Nous sommes ravis d'apprendre que votre problème a été résolu rapidement. Chaleureusement, Team BetterMe
Posted 6 months ago
Excellent service de support. J'ai voulu changer de programme d'entrainement et après quelques échanges c'est Barney qui a trouvé la solution et qui a pu m'aider. J'ai communiqué en français et j'ai eu un service professionnel et adapté.
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Posted 6 months ago
Bonjour Céline, Merci beaucoup pour votre excellent avis ! Nous sommes ravis que Barney ait pu vous aider et que vous ayez trouvé le support professionnel et adapté. Votre satisfaction est notre priorité ! Cordialement, Team BetterMe
Posted 6 months ago
Prompt and helpful! Thank you guys!
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Posted 6 months ago
Hello! Thank you for your review! We're thrilled to hear that you found our service prompt and helpful. Warm regards, Team BetterMe
Posted 6 months ago
Fantastic customer service! Dealt with enquiries quickly and efficiently.
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Posted 6 months ago
Hello! Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to assist you quickly and efficiently. Warm regards, Team BetterMe
Posted 6 months ago
Although we have chosen to discontinue service, we appreciate the prompt and courteous service you provided. thank you very much.
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Posted 6 months ago
Hello! Thank you for your kind words! We're glad to hear that you appreciated our service, even after deciding to discontinue. Your feedback means a lot to us. Warm regards, Team BetterMe
Posted 6 months ago
We had a mail strike here shortly after I placed my order The team made sure I was well taken care of and that my order would get through safely. Customer service was top notch, friendly and knowledgeable. I recommend!
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Posted 6 months ago
Hello! Thank you so much for your glowing review! We're delighted to hear that our team took great care of you during the mail strike and that you found our customer service friendly and knowledgeable. Your recommendation means the world to us! Warm regards, Team BetterMe
Posted 6 months ago
The support team was really helpful with fast responses and help me get a refund and changed my plan
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Posted 6 months ago
Hello! Thank you for your kind words about our support team! We’re thrilled to hear that they were able to assist you promptly. Your satisfaction means a lot to us! Warm regards, Team BetterMe
Posted 6 months ago
BetterMe is rated 4.5 based on 1,926 reviews