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BetterMe Reviews

4.5 Rating 1,837 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,837 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Customer service was amazing! They responded to my query quickly with thorough responses.
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Posted 1 year ago
Hello! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and that we could assist you promptly. Your feedback means a lot to us! Best regards, Team BetterMe
Posted 1 year ago
Fast and efficient
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Posted 1 year ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 1 year ago
“Customer service was amazing. Very quick to respond and resolve my issue.
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Posted 1 year ago
Hello Barbara! We’re so glad to hear that you had an amazing experience with our customer service team! Your satisfaction is our priority, and we appreciate your kind words. Thank you for taking the time to share your feedback! Best wishes, Team BetterMe
Posted 1 year ago
הצוות היה נחמד ועוזר נורא !!
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Posted 1 year ago
שלום! זה מענג לשמוע מילים חיוביות כאלה וזה תמיד תענוג לשרת את המשתמשים שלנו. תודה רבה! בברכה, צוות BetterMe
Posted 1 year ago
Customer service is wonderful!
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Posted 1 year ago
Hello! Thank you for your kind words. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe
Posted 1 year ago
Customer service was amazing. Very quick to respond and resolve my issue.
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Posted 1 year ago
Hello! Thank you for your fantastic review! We’re happy to know that our customer service team was able to assist you quickly and effectively. Best regards, Team BetterMe
Posted 1 year ago
Really great customer service! Thanks a lot
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Posted 1 year ago
Hello Ophelie! Thank you for your fantastic review! We're delighted to hear that you received great customer service. Your kind words motivate us to keep delivering the best support possible. Warm regards, Team BetterMe
Posted 1 year ago
BetterMe was speedy with their responses concerning in-app exercises.
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Posted 1 year ago
Hello! Thank you for the fantastic review! We’re so glad to hear that you found our responses speedy and helpful regarding the in-app exercises. We appreciate your kind words! Best wishes, Team BetterMe
Posted 1 year ago
I cannot testify any impact the App had on my life due to not really trying. What I can say though, is that the customer support is very helpful and straight forward. I had an issue with my Payment plan and requests were being answered within an hour plus the issue has been solved to my complete satisfaction.
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Posted 1 year ago
Hello Nils! Thank you for your thoughtful review! We’re glad to hear that you had a positive experience with our customer support team. It’s great to know they were able to assist you promptly with your payment plan issue. Best wishes, Team BetterMe
Posted 1 year ago
I wasn’t able to take full advantage of the features of the app due to my location but the customer care team quickly processed a full refund when I explained my circumstances. I was extremely impressed by their speedy and helpful service!
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Posted 1 year ago
Hello! Thank you for sharing your experience with us! We’re delighted to hear that our customer care team was able to assist you promptly and that you were impressed with their service. Your satisfaction is our priority, and we appreciate your understanding of the situation. Best wishes, Team BetterMe
Posted 1 year ago
Better me is perfect if you would like to make a change. Only reason I am giving it four star is that it would have been more fair with customers if they could have sent the reminder for the next bill of subscription, however the customer service was really helpful when I needed the help to manage my subscription and refund.
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Posted 1 year ago
Hello! Thank you for taking the time to leave your feedback! We're thrilled to hear that you found BetterMe helpful in making a positive change. It’s great to know that our customer service team was able to assist you when you needed help. Your support means a lot to us! Best wishes, Team BetterMe
Posted 1 year ago
Got a refund when their policy stated I couldn’t due to unforeseen conditions. Very pleased with customer service!
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Posted 1 year ago
Hello! Thank you so much for your fantastic review! We’re thrilled to hear that our customer service team was able to assist you with your request. Your kind words motivate us to keep delivering excellent support. Best wishes, Team BetterMe
Posted 1 year ago
Bonne communication avec l’équipe! J’avais besoin de faire un changement et tout s’est fait rapidement, même si c’était pendant le week-end!!! Très très satisfaite!
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Posted 1 year ago
Bonjour! Notre équipe est très heureuse lorsque nos clients se sentent satisfaits. Merci beaucoup d'avoir partagé vos commentaires positifs avec d'autres utilisateurs et avec nous. Cordialement, l'équipe BetterMe
Posted 1 year ago
Quick and helpfull assistance
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Posted 1 year ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 1 year ago
Azonnal segítettek kérésemben, annak ellenére is, hogy nem egy nyelvet beszéltünk! Az 5 csillagot megérdemli!
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Posted 1 year ago
Helló! Nagyon köszönjük csodálatos értékelését! Örömmel halljuk, hogy csapatunk a nyelvi akadályok ellenére is azonnal segítségére volt. Támogatása sokat jelent számunkra, és nagyra értékeljük az 5 csillagos értékelést! Üdvözlettel, BetterMe csapat
Posted 1 year ago
BetterMe responded promptly to my question and concern making the introductory process an easy one. Thank you.
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Posted 1 year ago
Hello! Thank you for your wonderful feedback! We’re delighted to hear that our team was able to assist you promptly and make your introductory process smooth. Your appreciation truly inspires us! Best wishes, Team BetterMe
Posted 1 year ago
I subscribed to the program, but never took advantage of it. The next month was added on before I remembered to cancel. The support team was very helpful, as they were able to issue me a refund. I am grateful. Maybe one day I will be in a better place and can check out the services they provide, knowing that this is an attentive team.
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Posted 1 year ago
Hello! Thank you for sharing your experience with us! We’re glad to hear that our support team was able to assist you. Your understanding means a lot, and we look forward to welcoming you back when you're ready to explore our services. Don’t hesitate to reach out if you have any questions in the future! Best wishes, Team BetterMe
Posted 1 year ago
This company continues to charge your card after you ask for a cancellation. They DO NOT SIGN UP! I asked to cancel and they continue to charge me! I’ve asked multiple times for them to cancel my subscription. They email me and say it’s cancelled but it’s not. Now it will cost me to stop payment from their company. NOT TRUST WORTHY! email you and tell you that they cancelled it but in reality they don’t. They charged me on a Dec. 12,2024 and in January 9,2025 after asking to cancel in November!I should have never signed up through FB for this. I don’t usually post reviews but this company is a fraud. I hope you don’t get taken like I did! Peggy Kinney
Helpful Report
Posted 1 year ago
Hello Peggy, Thank you for your feedback. We are truly sorry to hear about your experience with us. This is not how we want our users to feel. As we can see, our BetterMe team successfully solved your issue. Please check your inbox and let us know if there is anything we can help you with. Kind regards, Team BetterMe
Posted 1 year ago
BetterMe answered my questions quickly and courteously. Good customer service.
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Posted 1 year ago
Hello! Thank you for your fantastic review! We’re so glad to hear that our team was able to answer your questions quickly and courteously. Providing great customer service is our top priority, and your feedback motivates us to keep up the good work! Best, Team BetterMe
Posted 1 year ago
解約がうまくできなくて相談した。 海外とのやり取りで不安だったが、丁寧で分かりやすかったので、スムーズに解約手続きができた。翻訳も適切でした。安心できました。
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Posted 1 year ago
こんにちは! このような前向きな言葉を聞けて嬉しく思います。ユーザーの皆様にサービスを提供できることは、いつも喜びです。本当にありがとうございます! 敬具、BetterMe チーム
Posted 1 year ago
BetterMe is rated 4.5 based on 1,837 reviews