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BetterMe Reviews

4.5 Rating 1,356 Reviews
87 %
of reviewers recommend BetterMe
4.5
Based on 1,356 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
The customer service at BetterMe are extremely helpful. My mother became unwell so couldn't continue with the program. She had difficulty cancelling her subscription. The customer service team were prompt, very understanding and solved her issue easily.
Helpful Report
Posted 6 months ago
Hi Lisa! Thank you for sharing your experience with our customer service team. We're glad to hear they were able to help your mother with her subscription. Your kind words mean a lot to us! Best wishes, Team BetterMe
Posted 6 months ago
解約手続きで困っていましたが、すぐに解約出来ました。 閲覧期間内は、今までのストレッチを見ることが出来るので、良かったです。
Helpful Report
Posted 6 months ago
こんにちは! ご意見ありがとうございます。 あなたのBetterMeでの経験を広めていただき、感謝いたします。 チームBetterMe
Posted 6 months ago
I am very pleased with the customer service team, specifically Anna, who responded to my requests immediately, and resolved my issue just as quickly. Thank you so very much!
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Posted 6 months ago
Hello Susan! Thank you for your kind words. We’re thrilled to hear you had such a great experience with our customer service team. Your satisfaction means the world to us! Warm regards, Team BetterMe
Posted 6 months ago
Really good, and responsive customer service. Couldn’t have been more helpful!
Helpful Report
Posted 6 months ago
Hi there! Thank you so much for your awesome review! We're delighted to hear that our customer service team was able to assist you effectively. Best, Team BetterMe
Posted 6 months ago
Great customer service
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Posted 6 months ago
Hello there! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 6 months ago
Great customer service & super helpful! I wanted to try a different plan and they helped me switch to the wall pilates plan while still keeping my same info and not starting over.
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Posted 6 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 6 months ago
BetterMe customer service is amazing to work with! 10/10
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Posted 6 months ago
Hello there! That is such a pleasant thing to say! We are happy to see you in our BetterMe family! Kind regards, Team BetterMe
Posted 6 months ago
Terrible customer Service.
Helpful Report
Posted 6 months ago
Hello! Thank you for your feedback. We regret to hear about your experience with us. As we can see, our BetterMe team has provided you with a solution. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 6 months ago
Thank you for canceling my next months payment. I pd for the first 28 days but I hope you re Not charging me the amount on the bottom of this page. I gave plenty of time to cancel. I loved the video but pulled a hamstring first couple days.
Helpful Report
Posted 6 months ago
Hello Sue! Thank you for reaching out and we appreciate your feedback! We’re glad to hear you enjoyed the app. We hope to see you back when you’re ready! Best wishes, Team BetterMe
Posted 6 months ago
Es una herramienta que te ayuda moral y físicamente en tu propósito para bajar de peso a mi si me ha sido muy útil pues yo tengo una vida muy sedentaria y al día de hoy después de casi 2 semana he bajado 3 kilos 👍🏽
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Posted 6 months ago
¡Hola! Gracias por compartir tu opinión. Estamos muy contentos de ver que BetterMe es útil para ti. Y estamos seguros de que conseguirás tus objetivos personales de fitness. Sigue trabajando así de bien. Saludos cordiales, equipo BetterMe
Posted 6 months ago
Excellent exercises, fast and competent support. I recommend BM 100%
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Posted 6 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. We are happy to see you in our BetterMe family! Kind Regards, Team BetterMe
Posted 6 months ago
The absolute worst customer service ever. I couldn’t see my account in their website because apparently I hadn’t registered properly but of course $60 a month had no problem being deducted from my credit card. No phone number to contact directly, have to wait days to hear back then no help in the end. I really DON’T recommend. I do recommend Noom, better in every way.
Helpful Report
Posted 6 months ago
Hello Allyson! Thank you for your feedback. Please be informed that an automatic subscription is a default option. That is why each user has an opportunity to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → My Profile → Manage Subscription). As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 6 months ago
Very prompt and helpful to deal with. They handled my refund in no time!
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Posted 6 months ago
Hello Lynn! Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly. Your satisfaction means a lot to us! Kind regards, Team BetterMe
Posted 6 months ago
I totally recommend it! I pay for an program for a month and forget to unsubscribe. But better me was very quick replying my mail and was very understanding. In a future I will get back to them for sure! Thanks 😊👍
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Posted 6 months ago
Hello Melissa! Thank you for your feedback. We’re thrilled to hear you had a positive experience with our support team. We look forward to welcoming you back in the future! Kind regards, Team BetterMe
Posted 6 months ago
After I ordered the subscription I determined it was something I probably couldn’t do (I’m 84). When I asked to cancel my subscription and asked for a refund, they immediately complied. The cancelled the membership and sent my refund. Very quickly too. I was very impressed
Helpful Report
Posted 6 months ago
Hello Judy! Thank you for sharing your experience. We're glad to hear that our team was able to assist you promptly. Your feedback truly means a lot to us! Kind regards, Team BetterMe
Posted 6 months ago
I tried this app and had used it for a while. I find it was useful, however when life gets in the way I find I no longer used it. I had forgot to disable the 'auto renewal' and when I got notice that my credit card was charged for the renewal I immediately contacted them via email to get a refund. I was refunded on the very next business day without any questions or 'guilty driven' convincing that I should keep the program. Will definitely use it again, when time permits.
Helpful Report
Posted 6 months ago
Hello! Thank you for sharing your experience with us. We're glad to hear that our customer service met your expectations and that you found the app useful during your time with it. We look forward to welcoming you back whenever you’re ready! Best wishes, Team BetterMe
Posted 6 months ago
Customer service was very diligent and proactive in answering my questions. Thanks!
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Posted 6 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 6 months ago
Idős nő vagyok, jelentős túlsúllyal. Sikeresen letöltöttem a programot, ez a székjóga számomra is elvégezhető. Először gondom volt a programmal, le akartam mondani az egészet, de szerencsére kaptam olyan tanácsot az Ügyfélszolgálattól, hogy minden rendeződött. Ajándékba még hosszabbítást is kaptam. Végig csinálom akkor is, ha ez nem segít a túlsúlyomon. De bízom benne, hogy jobb lesz.
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Posted 6 months ago
Helló Anna! Köszönjük visszajelzését. Nagyra értékeljük, hogy jó hírt terjeszt a BetterMe-vel kapcsolatos tapasztalatairól. Biztosak vagyunk benne, hogy nagyszerű eredményeket fog elérni. Mindig itt vagyunk, hogy támogassunk az úton! Üdvözlettel, Team BetterMe
Posted 6 months ago
I wouldnt even give it 1 star. Absolute garbage. Waited for 3 weeks for the item that arrived defective. Nobody responded to the email and I couldnt return it. The quality was garbage. Sizing was off. Do not waste your money, I’ve seen better quality on Shein.
Helpful Report
Posted 6 months ago
Hello Rumiyya! Thank you for your feedback. We are truly sorry to hear about the issues you faced with your order. It’s important to us that our customers receive quality products and support. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 6 months ago
Exercícios ótimos e atendimento mto profissional e gentil. Recomendo.
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Posted 6 months ago
Olá! Nossa equipe fica muito feliz quando nossos clientes se sentem satisfeitos. Muito obrigado por compartilhar seu feedback positivo com outros usuários e conosco. Atenciosamente, equipe BetterMe
Posted 6 months ago
BetterMe is rated 4.5 based on 1,356 reviews