B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,034 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accidentally purchased center perforated paper (for $300), called customer service to return it and was told I couldn’t because the seal had been ripped. Now I am out $300 and have a ton of paper I have no use for. I thought B&H Photo could have been more accommodating. I will never buy here again.”

Helpful Report

Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we say, "Nonreturnable Items ... Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)." Unfortunately I cannot ID the customer or this transaction. Please email details to me at henryp@bhphoto.com so I can look into this situation. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“No fuss. Easy menus. Customer for a long time. Will continue.”

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Posted 2 years ago

“everything was great!!!”

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Posted 2 years ago

“Easy Ordering and Shipping! Great Service Thanks B&H!”

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Posted 2 years ago

“I've been conducting business with B&H for more than 10 years without a flaw, or the slightest disappointment. Pricing is competitive and service outstanding”

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Posted 2 years ago

“As always is a pleasure make business with you.”

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Posted 2 years ago

“My favorite store”

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Posted 2 years ago

“Good, Dependable service and shipping. Never have issues.”

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Posted 2 years ago

“They always have what i need”

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Posted 2 years ago

“Brilliant online experience. Incredible selection, product info & recommendations.”

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Posted 2 years ago

““I would inquire but he knows that I won't need to pay. I was happy and ordered. the order did not arrive at the time they promised, and then after a few days, I get a message that I have to pay the courier company 100 B&H Photo C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O B&H Photo C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O B&H Photo +1 (8O5) 4IO 5O4O”

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Posted 2 years ago

“la experiencia muy buena”

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Posted 2 years ago

“Product availability, ease of website use, customer service - I have nothing but positives to say over many years of dealing with B&H.”

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Posted 2 years ago

“Quick and easy ordering.”

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Posted 2 years ago

“I would inquire but he knows that I won't need to pay. I was happy and ordered. the order did not arrive at the time they promised, and then after a few days, I get a message that I have to pay the courier company 100 B&H Photo C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O B&H Photo C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O B&H Photo +1 (8O5) 4IO 5O4O”

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Posted 2 years ago

“great people to deal with.”

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Posted 2 years ago

“I wanted to order a camera to Israel, but I was afraid that it would cost me taxes, so I asked in the chat, the agent replied that I would inquire but he knows that I won't need to pay. I was happy and ordered. the order did not arrive at the time they promised, and then after a few days, I get a message that I have to pay the courier company 100 dollars because they paid me for the taxes. Of course, I didn't agree, I wrote to the store, and they tell me it was not their fault and they were ready to give me a refund, but I have to pay for the return shipping. So, for now, I don't have the money and I don't have the camera If I could I would give 0 stars. bad service!”

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Posted 2 years ago

“Great prices and customer service. Very fast shipping!”

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Posted 2 years ago

“Bershka C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Bershka C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Bershka +1 (8O5) 4IO 5O4Oa bụ m nwetara m tix si Onye nkuzi tiketi saịtị, saịtị maka geek oche kwaan na ha jidere m zụọ, ugbu a n'ihi na m na-enwetaghị ha fro Tix master nkwụghachi a jụrụ.”

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Posted 2 years ago

“Very good service. Fast delivery.”

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Posted 2 years ago

B&H Photo is rated 4.7 based on 2,034 reviews