B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,092 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,092 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website navigation and Prompt check out. Love the free shipping.”

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Posted 2 years ago

“Good price, but I would have preferred to order 2.”

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Posted 2 years ago

“Simple and effective solution to my business needs.”

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Posted 2 years ago

“I recieved a defective battery so I opened a return RMA and sent the battery back, I never got a refund. I used thier return shipping lable, the item was delivered with a signature and they will not refund the payment. Been fighting with them for 3 months and I give up. It's not the $10 its the principle of the matter. They should stand behind thier products and do the right thing.”

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Posted 2 years ago

“Since using B&H I never had anything but All Around Satisfaction!!!”

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Posted 2 years ago

“Great selection, of photo equipment, high quality product, well designed website, excellent customer service.”

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Posted 2 years ago

“Quick and helpful customer service, amazing selection, great prices.”

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Posted 2 years ago

“Best place for IT Stuff specially Apple Prods.”

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Posted 2 years ago

“The extensive use of remote work B&H Photo 𝐜.𝐮.𝐬.𝐭.𝐨.𝐦.𝐞.𝐫 𝐬-𝐮-𝐩-𝐩-𝐨-𝐫-𝐭 '𝐧𝐮𝐦𝐛𝐞𝐫' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 B&H Photo "𝗵.𝗲.𝗮.𝗱.𝗾.𝘂.𝗮.𝗿.𝘁.𝗲.𝗿.𝘀" '𝗻𝘂𝗺𝗯𝗲𝗿' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 under COVID-19 constituted a major organizational transformation. However, the implementation of remote work during COVID-19 is hurried, and new technologies and operating systems have had to be implemented without previous testing or training.”

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Posted 2 years ago

“Une disponibilité et variété de produits. Livraison efficace et rapide. Zéro fautes.”

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Posted 2 years ago

“b and h has always been the best online shopping experience for a Canadian customer. best site navigation and reviews! always a pleasure!”

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Posted 2 years ago

“Fantastic. Easy to navigate website and quick customer service.”

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Posted 2 years ago

“Thank you for an efficient service”

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Posted 2 years ago

“Easy to select and buy product.”

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Posted 2 years ago

“Easy and straight forward checkout.”

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Posted 2 years ago

“Always the best price and great service.”

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Posted 2 years ago

“Easy and trustworthy site.”

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Posted 2 years ago

“There is no better place to shop than B&H.”

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Posted 2 years ago

“Accidentally purchased center perforated paper (for $300), called customer service to return it and was told I couldn’t because the seal had been ripped. Now I am out $300 and have a ton of paper I have no use for. I thought B&H Photo could have been more accommodating. I will never buy here again.”

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Posted 2 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we say, "Nonreturnable Items ... Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)." Unfortunately I cannot ID the customer or this transaction. Please email details to me at henryp@bhphoto.com so I can look into this situation. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“No fuss. Easy menus. Customer for a long time. Will continue.”

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Posted 2 years ago

B&H Photo is rated 4.8 based on 2,092 reviews