B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,034 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had exactly what I was looking for and an easy order procedure.”

Helpful Report

Posted 2 years ago

“so far so good!”

Helpful Report

Posted 2 years ago

“B&H simply amazing!”

Helpful Report

Posted 2 years ago

“All my experiences with B&H has been Great ... Dollar for dollar , B&H is my best choice , even compaired to Amazon.ca”

Helpful Report

Posted 2 years ago

“I always trust B&H to have the items I want on hand at a fair cost.”

Helpful Report

Posted 2 years ago

“As always, the B&H website had excellent product descriptions, photos, and reviews. Check out was quick and easy.”

Helpful Report

Posted 2 years ago

“Very easy to negotiate Web site and Live chat if you need assistance”

Helpful Report

Posted 2 years ago

“Always #1 service”

Helpful Report

Posted 2 years ago

“Good service, questions answered promptly”

Helpful Report

Posted 2 years ago

“have gotten tons of stuff at B&H recently I bought a DJI RS 3 that DID NOT WORK returned it and related accessories then after bought a $250 card and other stuff and some cavalier socks that were way too big for lavs but they refused to return them even though an INACCURATE WEBSITE DESCRIPTION like they have some % policy rather than a case by case reality considerations basis”

Helpful Report

Posted 2 years ago

Hi James, I read your review and wanted to see how I can address your concerns. I regret that our company had to make the difficult decision to not accept returns from you anymore and you feel we do not care about your business. What you describe is contrary to B&H's standards of excellence. We focus our training on providing our customers with a great experience which is focused on courtesy and sharing knowledge. We want every customer to have the best solution possible. While nobody likes bad reviews, we take it as an opportunity to see if we can resolve any issues our customers are having. When our Customer Service Department makes the decision to block a customer from making returns it is one that they do not take lightly. This is an extreme measure and does not happen often. We want our customers to be happy although there are several mitigating factors that are taken into consideration when they do that. I reviewed your account and see that you have been shopping with us for at least the last 9 years and we appreciate that you considered us for those purchases. Unfortunately, you had an extremely high return rate amounting to 2/3rds whether measured by order quantity or dollar value. Very often this merchandise has to be written off and cannot be sold by our Used Department to recoup any of the losses. We did not prohibit you from purchasing, we are only saying we can longer accept returns or exchanges. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Easy checkout. Great products.”

Helpful Report

Posted 2 years ago

“Always tops competitors in website and customer service. All merchandise is well presented and described. Everything is competitively priced, even without using the Payboo credit card.”

Helpful Report

Posted 2 years ago

“Easy to use web site. Product wanted in stock. Knowledgeable advisors available.”

Helpful Report

Posted 2 years ago

“The only place in the world to shop”

Helpful Report

Posted 2 years ago

“Good very fast ane easy”

Helpful Report

Posted 2 years ago

“With excellent service”

Helpful Report

Posted 2 years ago

“Great price in Deal Zone and very easy to order. What's not to like?”

Helpful Report

Posted 2 years ago

“I am deeply impressed how easy it is to order from B&H and how well the delivery goes within the US and to other countries.”

Helpful Report

Posted 2 years ago

“Best online camera store. Nothing compares.”

Helpful Report

Posted 2 years ago

“Somos territorio de USA pero no nos pueden enviar baterias para nuestros equipos.”

Helpful Report

Posted 2 years ago

B&H Photo is rated 4.7 based on 2,034 reviews