B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,160 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Competitive pricing. We’ll stocked. Prepayment of import taxes into Canada is a major advantage.”

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Posted 3 years ago

“Your web site is easy to navigate and your product availability is superior.”

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Posted 3 years ago

“If I could give them zero stars i would. I accidentally purchased software that was student teacher. My bad my fault. it was $150. I got with their customer service department to assist. I was willing to purchase the proper version at more money. They said sorry charley its your fault and non refundable thanks for the $150. WILL NEVER use this site again!”

Helpful Report

Posted 3 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately our vendor does not permit us to return software like the item you purchased incorrectly. That's why these products are labeled, "This item is noncancelable and nonreturnable." You're welcome to purchase the correct product but unfortunately we cannot issue return authorization for the product you have and cannot offer any discount on the correct item. -- Henry Posner / B&H Photo-Video

Posted 3 years ago

“Very professional company. Website works well to view items and make purchases.”

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Posted 3 years ago

“Very easy and friendly interface...no fuss.”

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Posted 3 years ago

“Every year I place an order on line for gift cards and I am never disappointed with the service. Thank you, G. Gomez”

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Posted 3 years ago

“good price and GREAT SERVICE.”

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Posted 3 years ago

“Great Deals”

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Posted 3 years ago

“Easy site to navigate and check-out.”

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Posted 3 years ago

“B&H Photo is a first class organization. Always buy my photo equipment from them.”

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Posted 3 years ago

“Love this store! They always have what I want and it ships fast and inexpensively.”

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Posted 3 years ago

“The best selection and fast delivery.”

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Posted 3 years ago

“Always great!”

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Posted 3 years ago

“Easy to order online. Great selection. Fast shipping. Should receive in a few days.”

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Posted 3 years ago

“Outstanding Service”

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Posted 3 years ago

“easy purchasing. Usually look at Ken Rockwell site daily, saw this item and clicked directly to B&H.”

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Posted 3 years ago

“Love B&H and all things Photography!”

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Posted 3 years ago

“BUYER BEWARE : TERRIBLE SUPPORT & Zero willingness to help with your order if there are any issues. B&H Takes Zero responsibility for anything its all about profit they don't care about repeat business or making the customer happy whatsoever. I would leave ZERO Stars if possible, these people are DUMB AS ROCKS. I spent almost $9,000 with this online shop since Black Friday and all they have done is cause problems and offer no help in resolving anything. I'm treated by customer support that it is MY PROBLEM that they make all these errors, their support representatives are incompetent. Even the managers just read scripts back to you, it's pathetic. Terrible way to do business and keep treating people this way and you won't be around long.”

Helpful Report

Posted 3 years ago

Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to see if this can be amicably resolved but from the information provided here I cannot ID the customer or the transaction. Please send a note with the original order number o me at henryp@bhphoto.com. -- Henry Posner / B&H Photo-Video

Posted 3 years ago

“B&H has a good selection, good prices and easy order process. Delivery is states two days, although i just placed the order.”

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Posted 3 years ago

“Awesome experience, no reason to shop any place else. Customer Service is first class.”

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Posted 3 years ago

B&H Photo is rated 4.8 based on 2,160 reviews