B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,248 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,248 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope. I have returned a lot of stuff at other websites, and I have NEVER been banned from returning items. I have filed a dispute with the BBB just because I think what they are doing is unfair. After all, they could just return the scope to the seller and get reimbursed. If I had paid with PayPal, I am sure I could have won a dispute with B&H because it is not right to have to pay for a defective item and if the seller doesn't stand behind their products, I am sorry, but I don't respect them very much. This practice of refusing to allow customers to return items will come back to bite them because if they screw too many customers in this way it will get around the internet and people will think twice before they buy at B&H. Be forewarned when buying at B&H make sure you are not going to return the item and hope that it is not defective. If you go through these reviews of B&H you will see several one-star reviews where the customer complains about receiving used and returned items and many cases where B&H was reluctant to allow returns and exchanges. B&H likes to sell, but they don't like to take returns, regardless of what their BS Return Policy says!”

Helpful Report

Posted 3 years ago

Dennis: Thank you for your order and this feedback. We regret your dissatisfaction. Our customer service team discussed your returns history with you during November, 2022, advised your return privilege had been suspended, and recorded that you accepted and agreed to our limitation. Your return rate exceeds 70%and the expense is unacceptable. The notion that we could just send the item back to our supplier for a refund is naïve and does not represent how our vendors handle the complex and fraught issue of product returns. Retailers pay for every return and pay a penalty for an excessive amount of returns. Even accepting a return in perfect working order often means an expense, and consigning the returned item to our used dept where we have to sell it for a substantially lower price. -- Henry Posner / B&H Photo-Video

Posted 3 years ago

“Free shipping”

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Posted 3 years ago

“As always, super easy to spend my money here. In stock, good quality, and they ship to Canada.”

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Posted 3 years ago

“EXCELLENT PRICES AND STOCK.”

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Posted 3 years ago

“This was almost too easy... It is also important that the item is in stock, and that all costs (such as tax and shipping) are included in the calculation of the price.”

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Posted 3 years ago

“Fast and reliable service. B&H is the best. Have purchased items from B&H for years.”

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Posted 3 years ago

“Easy and dependable”

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Posted 3 years ago

“Purchase are always quick & easy; including delivery.”

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Posted 3 years ago

“Quick online renew of PayBoo credit card”

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Posted 3 years ago

“Never a problem with anything ..5 Stars Always”

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Posted 3 years ago

“Easy ot order a small item. Shipping was very reasonable.”

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Posted 3 years ago

“Been looking for this discontinued item for a while. B&H had it, the purchase was smooth, quick and easy. Just love working with B&H!”

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Posted 3 years ago

“Great Customer service information”

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Posted 3 years ago

“good accurate service”

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Posted 3 years ago

“Always great customer service and prompt shipping and delivery. Never had an issue in many years of dealing with them.”

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Posted 3 years ago

“Expert advice I received this AM made me confident about the order was about to place. Great help, as always !”

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Posted 3 years ago

“Always Easy to login / buy and return if necessary. Thx BH!”

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Posted 3 years ago

“Always easy to purchase - B&H taking care of export duties is a massive help. I'll be back (again)”

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Posted 3 years ago

“Always a pleasure ordering from B&H. Easy to find what I'm looking for, easy to complete the purchase.”

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Posted 3 years ago

“as always, all went smooth !!! thank you !!!”

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Posted 3 years ago

B&H Photo is rated 4.8 based on 2,248 reviews