B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 2,034 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and simple. Fast delivery.”

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Posted 2 years ago

“I love all about B&H.”

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Posted 2 years ago

“As usual B&H has the very best service.”

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Posted 2 years ago

“Excellent website, search is accurate. Shipping costs easy to calculate. Product information comprehensive. In fact I use the website for product information and comparisons even if I am not about to make a purchase. I am mostly based in Malaysia the prices are very competitive and the product range is far superior to local dealers.”

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Posted 2 years ago

“very good for me”

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Posted 2 years ago

“Always easy to buy from B&H. Great prices and selection. If something goes wrong they are more than happy to make it right for you. Good old fashioned customer service! Thanks for the many years of great shopping!”

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Posted 2 years ago

“None at this time”

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Posted 2 years ago

“Affordable shipping rates to UK”

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Posted 2 years ago

“Good Company to work with”

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Posted 2 years ago

“Always a pleasure to visit B&H Online Store. The best range of in stock products, great prices and fast shopping experience.”

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Posted 2 years ago

“I always find B&H easy to use and can trust that the quality is superb. I like the “compare” feature as well as the detailed descriptions.”

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Posted 2 years ago

“Always available when needed :-)”

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Posted 2 years ago

“Professional people with significant knowledge. Availability of products with fast free shipping and good prices.”

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Posted 2 years ago

“As always: ease of find product and purchasing online”

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Posted 2 years ago

“B&H is THE store for all your photo & video needs. If B&H don't have it they don't make it ! B&H IS THE BEST”

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Posted 2 years ago

“Very professional. Thanks.”

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Posted 2 years ago

“love the fast delivery with free shipping.”

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Posted 2 years ago

“Great price, easy website, great to order from over the years”

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Posted 2 years ago

“I Ordered a nikon z6ii mk ii thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says you have to look at it from your browser and not your phone. I order from my phone, all the time and it never indicated it, on there. Long story short, I am never buying from them again because there are plenty of other stores that wouldn't scam you into thinking you're buying US warranty item. B&H, I've been ordering from you for over 20 years and it will stop now. I also spoke to another manager and he wasn't any better. Sure he was apologetic but that's no good! I hope you shop around before going to them! Never again!”

Helpful Report

Posted 2 years ago

Steve: Thank you for your order and this feedback. We regret your dissatisfaction. My colleague Brian Markman, our Senior Manager | Marketing Customer Advocacy, has reached out to you via email and is eager to discuss this further by phone and come to an amicable resolution. He appreciates you responded to his first email and is eager to continue the conversation. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“B&H Are AWESOME. Being in Canada, frequent buyer of security camera stuff and many other things I have a hard time to find around my place, I order often specialized items that are actually out of stock everywhere except at B&H. Also they handle the customs and any other fees so it's much more simpler than other US online stores. and, even with their upscale service, they manage to be cheaper, sometimes MUCH cheaper than buying local.”

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Posted 2 years ago

B&H Photo is rated 4.7 based on 2,034 reviews