B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,245 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,245 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fast shipping!”

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Posted 2 years ago

“easy to order no problems on returns,”

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Posted 2 years ago

“Easy to order”

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Posted 2 years ago

“Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received. "However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order. However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes". Excuse you? Facebook? LinkedIn? Fricking order details of another person? Have you ever heard of privacy or is that concept is non-existent in modern America? Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them! The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them. What in the name of Christ is that? First experience with this store and the fricking last!”

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Posted 2 years ago

Cassandra: Thank you for your recent order and for this feedback. I am sorry for your dissatisfaction. The $1 fee was a "lien," not a charge and is used to test the validity of the credit card. It usually expires shortly after it is applied. Our site FAQ says, "However, a credit card authorization hold occurs at the time the order is placed." The purpose of verification, a process increasingly required by the merchant banks which permit us to accept so-called "card-absent" transactions, is to deter credit card fraud, identity theft, and other forms of online chicanery. It is designed for your protection as much as for ours. I'd like to know more about your experience but I cannot ID you or this transaction. Please email details, especially the B&H order number, to me at henryp@bhphoto.com. TIA. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Your personalized towels are absolute rubbish!! They are paper thin, poor quality and feel like rags. It would be embarrassing to give them as gifts! Only good to wash my car with!!. DO NOT BUY THEM.”

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Posted 2 years ago

Susan: Thank you for your interest in B&H Photo and for this feedback. I'm not sure what "personalized towels" you're referring to as I do not recall we sell or recently sold any similar product. I'd like to know more and see how we can make you a more satisfied customer. Please email me at henryp@bhphoto.com and be sure to include the B&H order number. TIA -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Great service”

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Posted 2 years ago

“Excellent interface to research purchases and order.”

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Posted 2 years ago

“The ordering process is very simple. Even the first time.”

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Posted 2 years ago

“ordering made simple”

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Posted 2 years ago

“Quick and easy online service.”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“only place I found this”

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Posted 2 years ago

“delivery and online shopping seems to be smooth”

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Posted 2 years ago

“Trustworthy. Reliable. Knowledgable.”

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Posted 2 years ago

“Frictionless. Heck, it's B&H. It always is.”

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Posted 2 years ago

“Great products and very reasonable shipping to Canada, Thanks!”

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Posted 2 years ago

“Wonderful website, I use for many of my photography purchases.”

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Posted 2 years ago

“I have been shopping at B&H Photo for a few years now, I always find offers on the best brands. Congratulations B&H.”

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Posted 2 years ago

“The availability of lenses, prices which makes it possible easily to add to my canon r5”

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Posted 2 years ago

“Good advice!”

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Posted 2 years ago

B&H Photo is rated 4.8 based on 2,245 reviews