B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,197 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With the state of CAD, have not bought anything from B&H for some time. Experience still excellent. Wish they would take CAD at par!!!”

Helpful Report

Posted 5 months ago

“Many, many years B&H PhotoVideo is my quide in tea amazing world of Photography! Thank you!”

Helpful Report

Posted 5 months ago

“B&H delivery is always fast and easy when shipping to Canada no hidden duty or fees. Returns can sometimes take more effort but overall B&H customer service is amazing because they care about maintaining high quality customer service so you come back as a customer. I have bought a lens that was way cheaper than buying from Viltrox and overall B&H is 100% times better to deal with than KEH. 100 out of 100!!!”

Helpful Report

Posted 5 months ago

“I had high expectations when ordering from B&H, but my recent experience has left me extremely disappointed. After receiving a damaged package of premium photo paper, I contacted support and was helped by Alvarez J., who was professional and helpful. He assured me the issue would be resolved with an even exchange, that B&H would cover the return shipping, and that I’d receive RMA instructions and a prepaid label via email. I even confirmed this in the chat everything seemed clear and straightforward. But after waiting more than 48 hours with zero follow-up, I reached out again. This time, I spoke to Luz O., and the experience couldn’t have been more different. I was abruptly told that B&H had decided to just refund me without notifying me, because they didn’t want to “deal with the hassle” of the RMA. No email, no warning, and no replacement despite what I was promised. As a small business owner, I rely on consistent service and honest communication especially when paying international shipping fees to Canada. B&H’s handling of this situation was unprofessional, disorganized, and disrespectful to me as a customer. What makes it worse is not just the refund it’s that I was promised one thing and then the company quietly chose to do something else without even informing me. That kind of disregard for customers is unacceptable, especially from a company of B&H’s size. I won’t be ordering from B&H again unless they seriously improve how they handle customer service and follow-through.”

Helpful Report

Posted 5 months ago

Hello Antonio. Thank you for your recent order. We regret your dissatisfaction and apologize for any confusion. Our standard policy would be to offer an exchange for the damaged papers. However, we've deemed that it's most economical for both you and B&H to just refund you the money and you won't have to send it back to us. This way, you can just purchase the same papers again rather than wait several days for the damaged papers to reach back to B&H and several more days for B&H to send you the replacement. I apologize if this was not communicated to you prior and your feedback will be shared with our management team. ~Geoffrey Ngai / B&H Photo-Video

Posted 5 months ago

“Fast and efficient.”

Helpful Report

Posted 5 months ago

“A customer for the last 15 years. None comes close to customer service bh video offers.”

Helpful Report

Posted 5 months ago

“Simple y rapido.”

Helpful Report

Posted 5 months ago

“I always love shopping at BH PHOTO. I always find what I need, the service and advice are excellent, and I always receive my packages in Miami within two business days.”

Helpful Report

Posted 5 months ago

“It's always so easy to understand exactly what I'm buying, what it's compatible with, and if I have any doubts speaking to an expert is a breeze.”

Helpful Report

Posted 5 months ago

“One Stop Shop for Photography.”

Helpful Report

Posted 5 months ago

“always great service and ease of use for the site. thank you”

Helpful Report

Posted 5 months ago

“Best selection of merchandise, pertinent info and advice on products, expedient checkout. Have been using B&H for over 30years. From Yukon & Alberta. JC”

Helpful Report

Posted 5 months ago

“Excelente servicio todo muy bien y facil comprar desde Argentina. Llegan muy bien los pedidos y en un tiempo increible! GRACIAS!!”

Helpful Report

Posted 5 months ago

“Everything I wanted was in stock.”

Helpful Report

Posted 5 months ago

“Easy to use website and I always find what I need.”

Helpful Report

Posted 5 months ago

“GREAT SHOPPING”

Helpful Report

Posted 5 months ago

“Great seller !!”

Helpful Report

Posted 5 months ago

“I've been use it for more than 3 years and the service was reliable and improving. Keep it up.”

Helpful Report

Posted 5 months ago

“I've been use it for more than 3 years and the service was reliable and improving. Keep it up.”

Helpful Report

Posted 5 months ago

“Ordering analog film from Japan is very easy and straightforward, and the prices are reasonable. I will use your service again.”

Helpful Report

Posted 5 months ago

B&H Photo is rated 4.8 based on 2,197 reviews