B&H Photo Reviews

Name: B&H Photo
Rating: 4.66

4.7 Rating 1,420 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,420 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 5 months ago

“Excellent interface to research purchases and order.”

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Posted 5 months ago

“The ordering process is very simple. Even the first time.”

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Posted 5 months ago

“ordering made simple”

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Posted 5 months ago

“Quick and easy online service.”

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Posted 5 months ago

“excellent service”

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Posted 5 months ago

“only place I found this”

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Posted 5 months ago

“delivery and online shopping seems to be smooth”

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Posted 5 months ago

“Trustworthy. Reliable. Knowledgable.”

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Posted 5 months ago

“Frictionless. Heck, it's B&H. It always is.”

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Posted 5 months ago

“Great products and very reasonable shipping to Canada, Thanks!”

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Posted 5 months ago

“Wonderful website, I use for many of my photography purchases.”

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Posted 5 months ago

“I have been shopping at B&H Photo for a few years now, I always find offers on the best brands. Congratulations B&H.”

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Posted 5 months ago

“The availability of lenses, prices which makes it possible easily to add to my canon r5”

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Posted 5 months ago

“Good advice!”

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Posted 6 months ago

“I am a dedicated customer for years MAURICE Lens did not connect saying (lens unavalable) and lens was tight to unscrew. Took to USED Dpt and they reffered me to outside company. OUTSIDE COMPANIES findings,"lens and camera corrosion damage we cant help you and sony won't either". They Returned it to me, I turned around got someone to look at it fix it for $150.00. They did, and guess what THE PROBLEM was? The SETTINGS. B&H gave me $25 dollars credit next purchase. Fred moshe Blumenthal Big Insult/ SAUVER PROGRAM COMMUNITY BASE PROGRAM FOR YOUTH.self funded by me. Were is the accoutability? very cold blooded. and i shop here all the time. I am shocked. Who is responsible to reinburse me for the money i paid. and why didn't people just check the camera? I was at the last week of my warrenty,Hardly ever used camera. very sad. Date of experience: November 02, 2023”

Helpful Report

Posted 6 months ago

Thank you for your order and this feedback. We regret your dissatisfaction. This purchase was placed on 11/07/22 for a new Sony camera + lens kit. The first after-sale comment in the order's customer service log is from 10/26/23 so it seems the camera and lens worked well until then. The repair company's comments dated 10/26/23, include, "The associated corrosion/liquid damage require parts/labor beyond the economical repair threshold. We suggest replacement." Sony's new-camera warranty does not cover corrosion/liquid damage. -- Henry Posner / B&H Photo-Video

Posted 6 months ago