B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,284 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“outstanding service and easy website to navigate”

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Posted 3 months ago

“Rápido y todo claro, gestión eficiente !!”

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Posted 3 months ago

“Thank you B&H and Customer Support Team for leaving me with no money, order and solution. I'm not a US citizen, however I have never had a similar experience of not giving a dime about your customers. I use a Freight Forwarder company (for those who don't know: There are warehouses that collect the orders from all around the US to be shipped in Europe) which I have experience with for the past 6 years and they never failed me once. After spending $230 on a motherboard (Tuesday), I received an email the next day (Wednesday) from B&H saying it has been delivered. For Freight Forwarders it takes 1-2 days to scan it and mark it as "Received" in their system, however it didn't happen this time. On Thursday I noticed that it was delivered to NEW CASTLE, DE on FEDEX (their carrier). Which is not the address I placed. I sent them an email with a complaint. I decided to reach my Freight Forwarder on Friday to verify the status. To my news the order was not received. After that I replied to B&H seeking a solution, to which they said: "We don't claim any orders placed to Freight Forwarder addresses". My delivery address was: NEWARK, DE The order arrived: NEW CASTLE, DE I pointed it out to the B&H that delivery by GPS, Coordinates and detailed tracking on FEDEX was to a wrong location and Proof Of Delivery was Empty on FEDEX website. To which they say: "It's not something we can help with". So even if you have any VALID proofs they won't help you. There is absolutely NO MENTION in their shipping policy that they can't claim or assist with stolen packages in case your address is Freight Forwarder. So whoever sees that and knows that can abuse it, which means steal your package with no consequences. Only when your shipment happens to be stolen can you understand that there is no help or coverage to be offered. Conclusion: Using Freight Forwarders WILL harm you, since nobody cares and helps recovering stolen packages. NO WARNINGS informing that no claims or assistance is offered for those who use Freight Forwarders. Most probably you will see a reply from B&H to this review, however until they resolve it I won't reply here which means that nothing changed. BE AWARE.”

Helpful Report

Posted 3 months ago

Hello Artiom. Thank you for your recent order. We regret your dissatisfaction and I would like to investigate this issue further. At your convenience, please send an e-mail to me at gngai@bhphoto.com along with your order details. Thank you. ~Geoffrey Ngai / B&H Photo-Video

Posted 3 months ago

“So far so good, will know for sure once the item has been delivered”

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Posted 3 months ago

“Fast and easy as always”

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Posted 3 months ago

“Simply they best place on the planet to buy camera gear”

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Posted 3 months ago

“Todo excelente, como siempre con B&H”

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Posted 3 months ago

“These guys genuinely go above and beyond, and they're very price competitive for me (I'm based in Australia).”

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Posted 3 months ago

“Just re-ordered the same same equipment for our company. It's basically one click ordering.”

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Posted 3 months ago

“I am pleased with the ease of use for ordering items and the speed of delivery”

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Posted 3 months ago

“Excellent as usual.”

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Posted 3 months ago

“Excellent service! Easy check out. i always buy from BHPHOTO because their products are Genuine and cheaper than other online stores. Return process is also good .Keep it up!”

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Posted 3 months ago

“The best customer service ever! Quick processing, quick delivery, and very informative invoices - pretty useful when doing customs clearance. I can heartily recommend it.”

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Posted 3 months ago

“O atendimento via CHAT ao vivo em português de vocês é sensacional. Ajuda muito a comprar.”

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Posted 3 months ago

“excellent”

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Posted 3 months ago

“I’m a return customer since my first visit at the physical store at New York City & the staffs of BHphotovideo has been very helpful. And also the Online store is up to date & user friendly. Accept the only problems with warranty coverage which I am residing at Singapore, hopefully most products has international warranty coverage. Specially Thank you to BHPhotoVideo for giving consumers a great experiences & peace of mind.”

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Posted 3 months ago

“Excellent! Always easy and even fun! A site that delivers!”

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Posted 3 months ago

“La gran variedas de productos”

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Posted 3 months ago

“Great website, easy to use, great product supply (as always), prompt check out for delivery .... 5 stars!!!”

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Posted 3 months ago

“Wide variety of video equipment, seamless checkout and fast shipping”

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Posted 3 months ago

B&H Photo is rated 4.8 based on 2,284 reviews