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British Heart Foundation Reviews

1.3 Rating 339 Reviews

6 %

of reviewers recommend British Heart Foundation

Company Reviews

1.3

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 21st January 2023

British Heart Foundation 1 star review on 7th January 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrangement made for a PU leather 2 seater sofa to be collected today. I made sure the sofa was to hand with easy access for the driver to pick up. They called when my husband was at home , having not had the advised 30minute telephone call prior to pick up. They picked it up but within minutes returned and dumped it unceremoniously on the drive and drove away quickly. No explanation why and extremely embarrassing for me . BHF obviously only want the absolute top of the range donations so anyone thinking of donating furniture to them, DON'T !!!!!”

Posted 11 months ago

“Tried to donate several items. Driver said that my furniture don't have fire labels. After that he asked my ethnicity and several times asked if I know rules of this country. I was lucky that he didn't measure the shape of my skull to judge me. Rude and disrespectful.”

Posted 11 months ago

“Tried to donate my few year old no longer needed £2000 mattress, but the guys that turned up went over the surface like it was a forensic investigation in an episode of Bones, found a small patch of dirt and refused to take it. I told them I'd washed the cover before they came and it was likely to get more dirty from handling or them throwing it in the van without any protection but it all fell on deaf ears. So all in all a lose lose situation and I'll put it on Ebay instead.”

Posted 11 months ago

“Tried to charge £25 delivery for an exercise bike! I don't drive, but we live literally 3 minutes away driving. Same postcode. Greedy "charity ".”

Posted 1 year ago

“Time wasters Driver says road is closed - it is very open and busy”

Posted 1 year ago

“Absolutely rip off in there now. Prices are getting out of hand. It’s supposed to be a charity shop. Some items are cheaper No a normal retail shop brand new”

Posted 1 year ago

“Arrived on time, came in looked at furniture, leather 2 seater 3 seater, at a fast pace did not speak English to each other (rude in someone’s house ) said would not take it had creases? Yes it’s leather.Left in a flash ,appeared they could not be bothered a waste of time.Should have read other reviews first.”

Posted 1 year ago

“Having read a BHF leaflet saying they offered free collection of furniture, I phoned them to donate the quality furniture from my late mother in law's property. I was advised they would take an inventory and advise me how much they would charge me to collect the items. I was absolutely disgusted by their attitude. I was offering them FOC furniture which later sold at a price in excess of £4000, yet they expected me to not only donate the goods FOC but also pay for them to collect it. They need to re-word their advertising leaflets. As a charity they have lost touch with reality and now spend thousands on advertising for cash donations, yet make donating furniture difficult. Clearly they were not interested in over £4000 of furniture. Shame on BHF.”

Posted 1 year ago

“For a charity they seem to like wasting a lot of time booking deliveries and then have men turn up to refuse to take stuff. The reason? Worried about scratching the walls when moving the wardrobe.... yet they knew they were collecting a wardrobe of that size and where it needed to be collected from. This was the second time this happened. The first time was because a wooden desk had a scratch on it so couldn't be sold... Must be lovely to be a charity with unlimited resources to waste on delivery men coming out for no reason!”

Posted 1 year ago

“I booked a collection. Waited in all day, nobody arrived. Phoned the office and was told that the item (a disability chair in excellent condition) would be collected the following day. Again nobody arrived. Phoned the office and was told that the driver said he could not park because of double white lines in the middle of the road. A lie. I suspect he couldn’t be bothered because he knew this was a heavy item. As it happens I had arranged extra help. Massive inconvenience all round. No apology just told it was the driver’s discretion to stop.”

Posted 1 year ago

“York collection service, non collection of quality furniture. Had to wait about 3 weeks for a collection slot, then missed it through bad organisation and poor communication. I phoned the York office the night before to see if anyone could give me a clue to the time of the collection, but no one could tell me anything. I'd stated in my booking that the house was unoccupied and that I would need prior notification. The driver phoned me about 8.15am on the collection date, I missed the call, the driver withheld his number and left no message, I could have called them straight back if I had their number. I phoned the York office to discover that I had missed the slot and that the driver refused to return later in the day. I can't afford to wait another 3 weeks, most disappointed with the poor organisation, poor communication and lack of flexibility. Won't use again.”

Posted 1 year ago

“Extremely disappointing experience. Van crew had an off-hand attitude which was almost guaranteed to inflame. I was attempting to donate 2 identical settees and a chair. Because of an obvious clerical error in the manifest which omitted to say there were 2 of them they flatly refused to take the second settee. To make things worse they refused point blank to call anyone to try to resolve the issue. It was like talking to a pair of robots. The second issue was that I tried to donate a (brand new) kitchen cabinet. They refused to take this because it was a wall mounted unit. They then enter into a load of technobabble about the difference between a cupboard and a cabinet. I also blame the person at BHF that dealt with this collection. They sent me no communication confirming what I was donating. The error in the number of settees could have been resolved prior to collection. In 9 issue of what constitutes a cupboard could have been resolved. Due to lack of space as these items were occupying my only parking place, I have had to destroy both of them to take them to the tip as they are too big to go in my car if intact. I will not be doing anything for BHF in future.”

Posted 1 year ago

“Awful. Driver just arrived without making contact 30 minutes prior to arrival, despite having had a text yesterday saying contact would be made. When I asked why he hadn’t made contact, he just said “we don’t bother”. Then proceeded to reject an item that was 100% as described and on the agreed list of items you collect (a glass tv stand). It was in mint condition and an expensive model. My view is he couldn’t be bothered as it was quite heavy. He then said he would “do us a favour” and take our other smaller glass tv stand even though they don’t sell well. Again, this item was on your list. To suggest BHF are doing us a favour taking our donated (FREE) items is frankly outrageous and insulting. Really, really poor.”

Posted 1 year ago

“DO NOT DONATE ITEMS OR MONEY TO THIS FOUNDATION. Why do you allow people to donate items and have a checklist on your website if your drivers will not take them? Everything that was being donated was on your checklist and in saleable condition. Your drivers went around picking and choosing what they wanted to take. You have made a death of a family member even more stressful by leaving the family last minute now to figure out how to handle these boxed items. DISGUSTING”

Posted 1 year ago

“We booked a large number of items for collection in NW2. We were asked to be specific so that van space could be allocated. I was offered 8am-2pm slot and had to travel to property and wait and even then team arrived after 2pm with a FULL van. I queried why it was full and he said we were nearest collection to the warehouse in Cricklewood and therefore last collection. He walked around property declining items as he went for NO reason other than he had no room. He took the washing machine which was only 3 months old. Bashed both exit doors and the machine removing it and didn't even bother to take the accessories and warranty we had prepared for them. The items were all in pristine condition and Sue Ryder charity was delighted to take them subsequently. The reason BHF team did not take was because they had a full van; this refusal could have caused problems for people if they were moving and BHF CANNOT be relied upon so i would suggest you donate your items elsewhere. The collector sent out from the Cricklewood NW2 depot has very poor customer service skills; i would go so far as to say none at all and would suggest that BHF consider some training - he is your representative to the public and leaves a very poor opinion. I will for future always donate anywhere except BHF.”

Posted 1 year ago

“Donating a sofa set both in great condition leather creased no cracks all labels attached. Blokes turned up with van already full took pics of our stuff and said they wouldn't take ad it's cracked (it's not.... The reso was a profit thing witch BTW its free they sell all a profit regardless of price. The staff were rude and dispondent and disintested.”

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

Posted 1 year ago

“I just want my money back, the approach to customers is nothing good , called severally, sent mails and still didn’t get a response.”

Posted 1 year ago

“One day before I move, I donate a large Office Chair and a large wardrobe. Guy doing the pick up refused the wardrobe pickup as it was a bit wet towards the bottom on the back. Explained it had been next to a window, fully structurally sound, no damage. Explained I am moving TOMMOROW, still refused, nothing wrong with the item, didn't give a toss about my situation. Went to another charity shop, explained everything including the condition, they accepted with no problems and me and my friend carried it down. Useless set of..... won't say it here. Donate anywhere but here.”

Posted 1 year ago

“Recived a call from driver for collection told him I ll be 30 minutes as I'm dint live there he accepted I arrived in 20 minutes they had left. Called driver said we left and won't come back boo again. You have just waisted my time and fuel.”

Posted 1 year ago

“Arranged for collection of a dining table and three chairs. The crew arrived and asked me why I had not dismantled the table. I checked the e-mails from BHF and at no time had I been asked to dismantle the table. They also said the table was broken... there was a very small gap between one of the legs the pedestal, but this could have easily been repaired. The crew were quite discourteous. I was very much left with the impression that they didn't want to take my table because it was quite large and there are steps leading to my house. I was forced to pay for my local authority to take the table and chairs away, so BHF lost out on any money they could have made from it.”

Posted 1 year ago

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British Heart Foundation is rated 1.3 based on 339 reviews