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British Heart Foundation Reviews

1.3 Rating 335 Reviews

6 %

of reviewers recommend British Heart Foundation

Company Reviews

1.3

Based on 335 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 21st January 2023

British Heart Foundation 1 star review on 7th January 2023

32

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a small American fridge freezer that worked perfectly and was in very good condition and rather than sell it, decided to donate to BHF. Phoned up and explained the size, also gave measurements on the donation form online. When the 2 guys arrived in the van they were rude and unhelpful saying it was too heavy to move and they had no equipment to move it. My husband offered to get it to the front door but they clearly were not interested and couldn’t be bothered. Having had a previous bad experience where a table and chairs were just thrown in the back of the van I will NEVER donate again!”

Posted 2 months ago

“I would even give 1 star I would give zero stars like all reviews they refuse you not take the items you giving away free. I had booked for coffee table hifi and dressing which they said no too only because it’s been painted And you buy from it’s a joke too I live just down 1 road they charge you £25-30 I would give people free on FACEBOOK than these which I didn’t rude”

Posted 2 months ago

“Really awful my uncle has passed and he wanted his furniture to go to BHF so I booked a slot saying I was 2.5 hours away they said they could not give me a time slot but would ring 30 mins beforehand so I arranged if I was not there then the estate agents would let them in, no phone call came arrived at 10.50 with note on door saying missed you . Was told they could not comeback even though I had travelled all that way, they were rude unhelpful and said they did ring I had no missed call or messsge, I am glad the furniture has not gone to them. The staff were extremely unhelpful and no compassion whatsoever will not be using them or going in their shops ever again”

Posted 2 months ago

“Visited Hartlepool branch today with a disabled gentleman I care for he wanted to purchase a desk priced at 40 pounds the lady informed me it was thirty pounds to deliver not even a mile up the road so it would of cost him 79 pounds absolutely shocking delivery prices considering this is a charity and the lady’s attitude was well if you don’t want to pay then so be it very abrupt and unfriendly staff will not be visiting again”

Posted 2 months ago

“Booked a collection for the BHF to collect 2 x sofa's which we paid in the region of £2000 for. Granted it was 18 years old but they point blank refused to take it due to staining and a small rip in a cushion. Surely they would make a few hundred as it is still good and in useable condition? We are now stuck with 2 old sofa's and have a new one arriving tomorrow so has left us in a position!!!! Staff attitude is also not the best considering we are giving it away for FREEI I will never deal with the BHF ever again and would question exactly what their 'research' entails in any case.....”

Posted 2 months ago

“Booked a collection for a wonderful sofa which was in good condition, due to the texture of the sofa, they mentioned it got stained and denied taking them for charity. I will never buy from BHF. We had bought so many furnitures from BHF earlier so thought of giving this good one.”

Posted 2 months ago

“Arranged a collection of antique furniture today, my son moved the furniture to the front gate of seventy foot garden so easier for collection, when driver turned up, there was no good morning or greeting and totally refused to take items, as they were outside, they were outside for twenty minutes and it was not raining. I had emptied all the draws of paper work and my son had to carry it all back indoors. I have been in the Wallington store many times, and have purchased many items as my parents and myself have suffered heart related issues and all donations on my parents death went to the BHF. I will no longer support them and will remove them as a beneficiary of my will and sell my items privately with proceeds going to another charity of my choice. I wish my son had read the reviews which are disgraceful but obviously very true after our experience today, shameful.”

Posted 2 months ago

“Arranged a collection for donation of furniture, my elderly father cleared all drawers and I had to move furniture by myself. They turned up the driver was extremely rude did not even acknowledge me and refused to take items. Called up the office after and was told a manager would return my call which never happened. Avoid at all costs !”

Posted 2 months ago

“Absolutely terrible charity, I was going to donate a 3 piece suite in excellent condition only 5 years old. They arrived and the 3 seater apparently had a water mark on it so they wouldn’t take it. I told them to go as I want going to donate anything now. I put a cleaner on the mark came right out. What is wrong with this charity, will never use again”

Posted 3 months ago

“so expensive, is it not any foundation help.”

Posted 3 months ago

“My Mother recently passed away & I sadly had to clear her ground floor flat. There wasn't a massive amount of stuff as our friends had taken some items. The majority of the furniture was in good condition & could have been sold on. They quoted me over £1,000!!! I am still in shock. Is this actually a charity?? I will never donate money or anything else to this so called charity again. I have since found someone else to take everything for £400. I am so disappointed with the Heart Foundation & would never have imagined they would charge such extortionate prices. Most house/flat clearances are needed because someone has passed away & these outrageous fees are, in my opinion, taking advantage. My Dad died from a heart attack & I've always been happy to donate & shop in their charity shops but not any more. Shame on you Heart Foundation!”

Posted 3 months ago

“I rang for advice after a heart attack, they could not care less just kept asking me for a donation, plus the bhf store in Wrexham is ridiculously over priced with commission led sales people, let's stop these fake charities DO NOT GIVE THEM MONEY!!!!”

Posted 3 months ago

“Booked a collection for dining table,chairs, sideboard and display shelf unit with BHF. Had a call from the office 2 days before to discuss. I explained that the furniture was not flat pack originally but came ready assembled so I could not remove table legs and asked would this be a problem. Lady in the office said not to take legs off as it was best to leave whole. Two blokes turned up and refused to take the table as the legs had not been removed! I explained the prior conversation with the office and this was met with total disbelief! However one of the blokes did give me a useful(not) piece of info in that I should get under the table and take a photo of the legs fitments then go to a DIY shop and buy a tool to dismantle it! They took sideboard and shelf but refused to take the chairs as they were not taking table! Surely a charity could make money on sale of chairs without a table. People out there, go to any other charity and steer clear of these, in my opinion, useless time wasters. I can think of better things to do than get up at stupid oclock for nothing. The only thing I can say is that it saved me £20 I was going to give them as a tip. I would rate this experience as no stars but it will not allow me to do this hence the one star!”

Posted 3 months ago

“Had BHF do a house clearance charged over £550 plus vat ..they asked me after calling to see what had to go …asked me to box it all up with lids ..on arrival didn’t even look in boxes..most was taken to tip …perfectly good stuff ….other sold stuff on there BHF eBay ..positively rude collection people. I chose the BHF thinking l would be helping with the charity…won’t be settling foot near anything to do with BHF ever .”

Posted 3 months ago

“This week I bought a solid wood dining table from my local BHF store and arranged delivery. I was not prepared for the table being delivered in five pieces. When I asked the delivery men to assemble it, I was told they were not allowed to for insurance reasons. I am nearly eighty years old and was left with trying to put together a heavy oak table on my own. Considering that BHF had charged me £35 to drive the table half a mile, I am extremely annoyed, especially since no-one in the shop warned me that the table would require assembly. Prospective buyers, be aware of this before you purchase furniture from BHF!”

Posted 3 months ago

“We booked a collection with the Holloway Road branch and they came today to collect (as arranged) they called 30 minutes before arrival as I was told they would. The guys that came couldn't have been more helpful. They took all of the items I listed plus a few extra bits that I had forgotten to mention. Amazing service and would defo use them again.”

Posted 3 months ago

“Two very blank abrupt men came to take some items today. They took some pictures, barely looked in a couple of bags said we don't take this stuff. I point out it was wrapped up China the lady on the phone said it was ok. He rudely said this is my job I know what to take!! Ok ok I will take just this time....!!! Come on BHF we are helping you. You are not doing yourself any favours by using these un smiling rude idiots who don't know how to talk to people who are kind enough to support your charity.”

Posted 3 months ago

“Don't bother trying to donate items for collection by this charity - they really don't want anything and will look for any excuse not to take stuff - the van is full, the item is too big / too heavy, there aren't assembly instructions, the items are slightly worn. It may be a good cause, but it's a bloody awful charity.”

Posted 4 months ago

“Terrible company - I won't bother to donate anymore items. The CEO of this company gets paid a BASIC salary of 210,000 PER YEAR! Absolute disgrace! I phoned for them to collect a pristine, excellent quality, large tv cabinet and they refused, because it was only 1 item, which i ended up selling for £60, so don't bother to ring them unless you have a large van full of goods or money to give them, because all the the money donated has to first of all pay £210,000 a year just for 1 wage! What a joke!”

Posted 4 months ago

“I rang and donated a beautiful leather sofa which had its fire label on the base When the driver came to pick it up he said oh dear this is a big beast ! Lifted up the sofa ripped the label off and said this is not attached properly we cannot take it”

Posted 4 months ago

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British Heart Foundation is rated 1.3 based on 335 reviews