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Big Frog Supply Reviews

4.8 Rating 5,825 Reviews

93 %

of reviewers recommend Big Frog Supply

Company Reviews

Product Reviews

4.8

Based on 5,825 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 11th September 2018

Big Frog Supply 5 star review on 28th July 2017

Big Frog Supply 5 star review on 17th July 2017

Big Frog Supply 5 star review on 20th January 2017

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have called many, many times to talk to someone and just keep getting a voice mail. What we ordered is not what we received. Will not use this company again.”

“Never received the item. They are unwilling to refund my money. I will be filing a dispute on my credit card...What a big waste of time. They are saying Fedex delivered the item but to a different address...Not my problem. I did not hire Fedex, they did and they do not want to fix the problem. I will order products from someone more reliable.”

“Lao I ordered an item, was told it was delivered via email. It wasn’t actually delivered though. After that, without any communication from the Frog people, I received an email stating that the product had been returned. I received another one telling me a credit had been issued. All the usual stuff, except… I never received anything let alone returned the item I ordered. I still wanted it. There was no communication about what happened or why and no attempt to make things right. I guess expect that from them…”

“i received the unit by fedx just pieces i emailed to big frog to get a replacement they didnt replaced about 10 days later they refund my money but no explenation i hope never have to buy nothing from big frog again or will not recomend any one”

“I have not received my purchases yet ? 209-985-8543 Louis Brichetto”

“Took the order with payment on 11/25, said it was being shipped on 11/28, sent an email they were processing a return on 12/2 and then refunded the amount to paypal on 12/2. I would have ordered what I wanted someplace else and had it by now.”

“Paid by credit card and payment was not secure. Had to replace card due to fraudulent charge Will not use site again!”

“I ordered a Rainbird controller from Big Frog Supply. Item arrived in a box with somebody else’s name and address written in sharpy on the box along with a date of 2021. I opened the box to find a controller with mud on it and missing hardware inside. I immediately boxed it back up and returned it. They marked my refund status on Amazon as “refund issued”. Great, problem resolved. It wasn’t until weeks later I found that I don’t have a refund on my credit card. Digging in further on my Amazon account, I notice they just entered a 1 penny refund just so they can steal from anybody not paying close enough attention. Shady practice #1. I called Big Frog, and a representative said they didn’t issue a refund because the product is not theirs. They said they took it and restocked it in their warehouse. So, Big frog is going to take a product “that is not theirs” and put it back into their warehouse to sell what they believe to be somebody else’s product? Shady business practice #2. Now I’m out $357, and Big Frog has this broken product back in their possession. Each day I call, they promise a callback, but I have never received an incoming call from Big Frog to even attempt to make this right.”

“They sold me a defective irrigation clock that broke right after the 30 day return policy and almost cost me thousands of dollars. They told me they couldn't help me. DONT BUY FROM HERE, THEY DO NOT STAND BY THEIR PRODUCTS!”

“Be careful what you order if you might possibly have to return it because you won't get any refund back at all so you might as well just flush your money down the toilet”

“I haven't received my item or shipping conformation or anything”

“I order a part , On the outside it says that the item is 12" long when in reality it's 16" long, What happened?”

“Timer cannot be programmed for more than 7 days. I have an orchard and need to program for 2week cycles. Therefore this timer is useless to me.”

“Order one type of graphite washer called a left handed washer but was sent a right handed one instead.”

“Big Frog cannot figure out what has been shipped to me for my order of 3 items. I received 5 nozzles for a total cost of about $9 with an email saying that I received my entire order of $146. Seven valves at about $21 each had not been shipped. Then I received 3 of the seven valves again with an email saying they completed my order. I have sent them 3 emails with pictures of the packages but they say that they have not received the emails when I know that they have. Overall their order and shipping people are very poor at their job.”

“Their return policy is terrible. The part didn’t fit. I sent it back, and they only reimbursed me for a 1/3 of the cost.”

“The initial purchase went fine, were talking ONE spigot, that was the transaction. I wrote a favorable review for said purchase. Now I keep getting emails to review the same product, I have only ever made one purchase from this company. So this is a review of the review process, its ANNOYING.”

“I was told pkg was shipped. Given a track no. And told should receive it by Monday or Tuesday. Never recvd it. FedEx said never shipped. Called Co. They said it never left warehouse. Asked to cancel and was told, once they locate it, they can cancel it.”

“The tool was the right one but the thread was not machined right. It would not work. Had to send it back.”

“I was duped by scammers, I reached out to this amazing company and they requested for the details of the company i invested into. Shortly after, They reached out to me and gave me options of what they negotiated with the company, Either i sue or they just pay me off, I didn't want any trouble so i just asked to be paid by the company, +1 405- ^^^^- 400---^^ 8323 did that, You can contact them now and thank me later.”

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Big Frog Supply is rated 4.8 based on 5,825 reviews