Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,970 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was pleased to find that my item shipped and was delivered fairly quickly. They also had the best price by far compared to ordering direct from the mfg or from other supply companies.”

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“Shipping was quick! Would definitely order from here again.”

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“BFS has very good prices and great service including fast order delivery.”

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“I got exactly what I paid for, and I got it quickly!!”

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“Quick service good price compared to Amazon theirs was a lot higher price”

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“Tankless water heater arrived in good condition and quite quickly.”

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“This is very good under sink water filter. I have been used it for last 4 years.”

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“it was easy to order - prompt delivery -”

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“I don't know who's fault it was, but I was told to purchase this to talk to my Rinnai hot water heater. But it needs a 2.4G wifi connection to operate properly. My router is only 5G, so it hooked up but would sporadically drop off. I had to return it. In fairness to Big Frog, they refunded my purchase quickly without issue.”

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“They always have the bulbs I need and fast shipping”

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“Great company to deal with. Products were in stock and great shipping.”

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“They actually had what we were looking for. Fast easy check out and great shipping.”

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“I put the stem in and it worked perfect. I am very happy with my purchased. I liked the way you kept in touch. I will buy from you the next time I need something. Thank you so much Leslie”

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“Competitively priced. Not too long a delivery. Isn't Amazon.”

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“I placed an order. I was then sent an email to rate my experience. I had not received my order yet because you did not have enough of the product in stock. I was not notified of this but had to inquire because I figured something was askew and it was. Seemed like a small issue and everyone has been very nice. But you asked...”

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“Fast delivery and very knowledgeable staff. Great product selection.”

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“The shipping company you used, Fed EX, said they dropped the package at BUSINESS address when it was closed and it wasn't anywhere to be found upon opening up on a Monday morning. After a week of trying to get to the bottom of this with no satisfaction I had to call and dispute the charge with my credit card company. Worst customer service I have ever run into. This was not my first purchase with your company but it will be the last!”