Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“I ordered the wrong part. Big Frog did the best they could do to resolve my mistake. Great customer service. Thanks Big Frog!”

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“Great web site and service and delivery was on time. I’ll be back to buy more here!”

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“Easy to order and good value in the items I purchased.”

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“Good prompt service. I will definitely shop here again in the future.”

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“Seems like I had to ask about my order before shipping details were sent and item was scheduled to be shipped.”

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“Competitive pricing. Got it on time. It worked like a charm.”

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“Bought a product from BFS on amazon. had to return it. tried to contact company 3 times to talk about BS return policy - left 3 messages with NO return call. so I returned the product and they refunded me 50% of purchase price - Nice customer service - good job screwing over the average guy”

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“It didn’t take long for part to arrive and it works perfectly”

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“I'd like to see product items descriptions a little more detailed especially for us novices who are not just well informed on sprinkler irrigation for example I didn't know that water valves didn't come with the solenoids.”

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“Site was functional and communication was excellent. Glad to have found this source.”

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“Seamless and trouble free order entry, payment, and prompt delivery! All good!”

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“Very nicely priced, very timely shipment. I've ordered several items from them over the years, and I'm always pleased with their service.”

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“Great communication. Better prices than Amazon and super fast shipping.”

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“Was able to locate a hard to find tool at a fair price and low shipping cost. Thanks Big Frog. These Fiskars loppers are perfect to carry in a pack for trail work and perform as well as my long handle loppers. Highly recommend.”

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“Never received the part. It still shows that it is being shipped.”

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“Fast shipping after placement of the order. Happy with the purchase”

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“After easily placing my order on-line, I decided to make another order; however, I couldn’t add to the previous order. I called sales/customer service and they quickly combined the two orders and it was shipped together. My order was promptly shipped and received in a timely manner.”

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“They had what I needed and at a great price. And the shipment was blazing fast. Thank you!”

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“Our old controller died and we spent the winter months without having to water. The weather has warmed up earlier than expected and our lawn was starting to brown. We ordered a new controller from Big Frog and it is now installed and functioning well. It has so many more features than our old controller. A great improvement.”

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“Very professional. Very fast shipment. Keep up the good work. Thanks”

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Big Frog Supply is rated 4.8 based on 5,968 reviews