Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“It was Super fast, no problems, and great price.”

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“Very quick response getting things shipped Would definitely use again Great prices”

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“Easy online order, free shipping, tracked to my door within days with a high quality product. I will be happy to give my business moving forward.”

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“Good Price and FAST delivery - Thank you !”

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“The product I ordered from Big Frog was the cheapest anywhere on the internet. It was shipped out right away. It took a little longer than projected to receive it but that was due to USPS. Installed the product and is working great! Very pleased with Big Frog...thanks!”

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“My controller arrived timely. I already have it installed and it works great.”

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“Lightning quick delivery. Product high quality. Ordering was painless.”

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“Friendly people and help me with what I needed.”

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“Great prices, friendly service. I had a great experience buying from Big Frog Supply.”

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“Quick ship and it was the product ordered.What else?”

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“Vinyl grill cover fit my Kamado joe Jr. perfectly.several of my bar b que buddies wanted to know where I got grill cover & I gave them your website. Very very good customer service! Will Oder again from Big Frog Supply! Thank’s & have a great day. I put the Georgia G on cover!😃”

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“I sent an inquiry to CS shortly after ordering an item to clarify my undersranding of the shipping process. I never received a response. Ordering online is risky enough so not clarifying customer concerns only adds to a decision not to order online again.”

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Hello Oscar, Sorry we did not respond to your inquiry quicker, our customer support closed at 530pm, and your email did not come in until after 630pm on that Monday. Your order did ship out the following morning(Tues) and you received a ship email confirm Tuesday before noon with all relevant info you requested, with the shipping and the delivery date. Your package also landed within 1 day and was delivered Wed.

“I ordered a very expensive teak mat and it was not properly packaged. The box was torn and the corner of the mat was damaged.”

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“Quick, easy and accurate process and great price point on the product”

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“Fast shipping!!! Great products at a reasonable price. Would buy from again! Thanks”

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“Right part, quick delivery was critical (sewage ejector switch needed ASAP)”

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“Took over 2 weeks to ship had to call 2 times 1 st call said 1 week after 2nd call a week later order finally shipped”

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“Good pump. Good price. Fast shipping. All around good and easy.”

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“Great price, arrived quickly, works good, glad they had the model we needed in stock - thank you!”

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“Price was good, easy to find with goolge search.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews