Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“The right product and very fast service. Thank you!”

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“Fast and accurate service. Bulbs came from Big Frog, fixtures from Corona. All arrived within 5 days. Corona was helpful on technical end.”

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“You had the materials we needed at a very reasonable price and delivery was very timely.”

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“I ordered a new Grundfos shallow well pump. When it arrived, I noticed the interior of the pump body was wet inside and covered in "grimy" black gunk. I installed the pump and it would hum but would not spin. I disassembled the pump body and found a fair amount of debris inside that appeared to be rust chunks and build-up of some kind. After cleaning it out and reassembling, the pump is working fine. I'm suspicious that this pump was either used, refurbished or was a return. I did not have time to deal with returning it and was concerned about the high shipping cost.”

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“The biggest thing I hate. Is as soon as I ordered from your site I started receiving multiple junk emails. I did receive my items sooner than it was supposed to come so that is really nice. It does not look like the picture I seen so I am hoping it is the correct item”

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“Quick delivery from in stock. The valve works great, thanks!”

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“Had made a valve assembly for my home sprinkler system. Thought it would be easy too find a box to fit, it was not most boxes were not large enough of were way to expensive. Your box fit both my needs and was very well made. Thank you.. Thank you.”

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“Good price. Quick delivery. Product orders worked as expected.”

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“Web site easy to use Order was received in a timely matter. Would use again.”

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“Exact part that I needed! Very Good Price! Fast Shipping!”

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“delivery on timer. Good product. Easy installation instructions. Reliable product.”

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“Big Frog Supply has good prices and they are quick to ship.”

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“I had no problems getting my order.very fast service”

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“This company has the worst customer service I’ve ever experience from an Amazon seller. Their commutation is non existent. Even with multiple messages sent. Zero reply. They have cost me time and money due to their shipping error. I will never do business with this company again. Beware buyers. Order from someone else.”

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“I’m laughing as I found “Big Frog” in my search for a specific watering wand (Orbit) that I love. Big Frog had the item, at the best price I could find after a long search and was highly responsive in the ease of their website, their pricing and their quick shipment of the item. I had ordered multiples, they arrived quickly and in my favorite color! Yippee! Big Frog did an excellent job in filling my order at a fair price.”

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“Ordered in January. Got the wrong piece which is sitting around somewhere because it's totally useless to me and now, June 29th, after all these months, I receive a refund for 97 cents. What a joke.”

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“Big Frog Supply had the pump I needed for my lawn irrigation. It is exactly like my previous pump, and that one lasted over 11 years. When my previous pump failed, I was desperate to get a new one. The days of summer have been getting hotter so I was worried that my lawn would be damaged. I could have gone to other vendors that were local. In fact since there is a Big Frog Supply store nearby (Virginia Beach), I thought I was going to get it from them within 24 hours. Unfortunately the pump took 3 days as it was coming from Tampa. It did get there earlier in the day than what was estimated.”