Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Accurate communications and updates. Just the right product at just the right price. Professional and protective packaging . Also , great company name , logo , and slogan ! Well put together !”

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“Big Frog is fantastic! I was helped beyond the normal! I also got what I needed extremely quickly. I was pleased, impressed and extremely happy with the service. I will always go to Big Frog first for this ranch!!”

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“I purchased an expensive high-end Rinnai instant-on hot water heater for my vacation house in Mexico. Frog had the critical $40 piece I needed to plug my heater into my LPG tank. Great price. Great inventory in general. Superb Web design and navigation, and delivered the critical piece 2 days ahead of schedule. Love them. Will return.”

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“Great service,fast shipping, easy website to navigate, overall a great experience”

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“It was supposed to take three days to ship, and it took twice that long.”

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“Item was in stock, good price, shipped for free and was shipped quickly!”

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“Quick and fast delivery, tracking information easy to understand.”

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“Great company to deal with. Had a question about the part that the picture didn't show. Company replied quickly to address the concern. Shipping was fast and price was competitive. I’ll buy from then again.”

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“Parts ordered were exactly as described. Order came super early. Good job !”

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“This is our first order. Order was confirmed and shipped the same day I placed it! the product was packaged securely. Will recommend to others and will definitely order from here again in the future.”

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“Have called many, many times to talk to someone and just keep getting a voice mail. What we ordered is not what we received. Will not use this company again.”

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“Big Frog Supply quickly shipped a high quality water well pump to me, I have zero negative comment regarding this transaction, I do have a problem with their product carrier FedEx. People like myself living on a remote ranch in southwest Texas where back country roads are basically jeep trails at best, depends on a delivery service that capable to deliver in harsh environment (like UPS) w/ 4wd vehicles. FedEx posted delivered to customer via email which lead me into days of searching the largest county in Texas for my pump with no help from all parties involved.”

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“They don't provide a light bulb and don't make it clear. It doesn't even ask or suggest an opportunity to purchase the correct bulb at check out. When I email them to ask where the light bulb is, they said "well it is a no lamp fixture you should have known it didn't have a bulb. We don't provide a bulb because we don't know what type you would like" Really!”

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“very good service and fast shipping. We will come again”

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“Item I needed was available, selling for less money than I could find anywhere else, and shipping was free and fast.”

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“Couldn't be a smoother transaction. Fast and superb service again from Big Frog Supply! Highly recommend!”

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“Price was best on the www. Shipped quickly. No issues on delivery.”

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“Item was delivered quickly and was just as described.”

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“Big Frog staff was helpful but manufacturer sucks! It took 11 days for them to ship an in stock unit. Then another three for it to get to my house. That’s just not good customer service Ecco temp.”

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“Great price! Delivered promptly! Worked perfectly. Would definitely recommend to a friend.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews