Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Took the order with payment on 11/25, said it was being shipped on 11/28, sent an email they were processing a return on 12/2 and then refunded the amount to paypal on 12/2. I would have ordered what I wanted someplace else and had it by now.”

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“I watch prices and Big Frog had the price for this product.”

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“Exactly what I needed, good to get the old style up lights that use actual bulbs.”

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“Response time was nearly immediate, constant updates about the delivery of my purchase and I think it actually arrived sooner than stated. It doesn't get much better than that. Thank you, Big Frog! Praying God's blessing on your company and work ethic.”

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“Very happy, easy to work with! Received item quickly. Replied immediately when I had questions.”

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“Paid by credit card and payment was not secure. Had to replace card due to fraudulent charge Will not use site again!”

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“This was my first order from Big Frog. It arrived very quickly and I was given very accurate feedback on the order. I will definitely doing business with Big Frog again. This is the way a quality company works. Thanks, keep it up.”

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“I’m very happy with the stuff that I have bought from them that’s why I keep going back with them very very happy”

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“First time purchase, very quick and smooth as silk. Will purchase here again”

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“Great service great company thank you Big Frog Supply.”

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“I ordered two flow well barrels and they arrived promptly....just in time to handle a heavy rain immediately after installation. The customer was pleased to have their water issues resolved in such a timely manner! Great product! Have used them for years!”

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“I ordered a Rainbird controller from Big Frog Supply. Item arrived in a box with somebody else’s name and address written in sharpy on the box along with a date of 2021. I opened the box to find a controller with mud on it and missing hardware inside. I immediately boxed it back up and returned it. They marked my refund status on Amazon as “refund issued”. Great, problem resolved. It wasn’t until weeks later I found that I don’t have a refund on my credit card. Digging in further on my Amazon account, I notice they just entered a 1 penny refund just so they can steal from anybody not paying close enough attention. Shady practice #1. I called Big Frog, and a representative said they didn’t issue a refund because the product is not theirs. They said they took it and restocked it in their warehouse. So, Big frog is going to take a product “that is not theirs” and put it back into their warehouse to sell what they believe to be somebody else’s product? Shady business practice #2. Now I’m out $357, and Big Frog has this broken product back in their possession. Each day I call, they promise a callback, but I have never received an incoming call from Big Frog to even attempt to make this right.”

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“The replacement hose bib I ordered from Big Frog worked perfectly. Got here quicker than I expected too!”

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“Thank you for your : 1) INSTOCK and variety of product options, 2) competitive pricing, and 3) quick FREE shipping! I ordered and provided materials for my contractor. Big Frog had options for the amount I needed specific to my project and I didn't have to pay for a volume order through my contractor. Everyone happy. Mostly ME which is most important. :-)”

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“Excellent communication and kept me informed on the delivery to”

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“I’ve been waiting on rannai for over a month for my lpg conversion kit. Final said forget it and ordered another one from big frog supply. Had it in under a week and my hot water heater is up and running!”

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“Had what I needed. Fast delivery. I would buy from them again.”

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“The price of the Eemax water heater was competitive and the shipping was faster than expected”

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“The order shipped immediately and was at our door within three days!! Nicely done!!”

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“We can always depend on Big Frog Supply to send us its products.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews