“Don't know who your driving instructor was. But you don't get a learner to park right opposite a parked van near to a junction or any other time. Think your instructor needs retraning!!!”
“Bill Plant car (no learner) cut into bus lane at rotherhithe roundabout to access tunnel
Bus couldn’t move
Caused great anxiety to client I was supporting.
Selfish”
“ANYONE CONSIDERING TRAINING AS A DRIVING INSTRUCTOR WITH BILL PLANT SHOULD BE AWARE THAT THE INTENSIVE TRAINING COURSE (£995) IS BASED ON SHARING WITH ANOTHER LEARNER. SO THE 10 HOUR IN-CAR TRAINING FOR PART 2 WILL BE 5 HOURS BEHIND THE WHEEL AND 5 IN THE BACKSEAT WHILST THE OTHER LEARNER IS BEHIND THE WHEEL. AND THE 42 IN-CAR TRAINING IS SHARED THE SAME WAY. THIS DETAIL IS NOT INCLUDED ON THEIR MAIN PAGE BUT IS BURIED IN THE TERMS AND CONDITIONS.”
“Unethical and Deceptive Practice.
I booked and paid for a larger block of classes four months in advance. I did this due to the covid lockdown and wanted to secure the lessons in advance. They provided no contact at all with in that four month period despite promising that they would.
However, the only contact that I did receive was them demanding a 50% price increase immediately or they would cancel my lessons. This was four months after I had paid, but they decided the prices should increase and they would no longer provide block lessons anymore.
I'm not the only person who's unfortunately been at the receiving end of their deceptive business practices. Don't get tricked by them either, I've heard many other accounts of people having prices increased by 20-50% a few days before their classes were due to start. Its a malicious ploy to force you to pay after waiting.”
“Appalling service, no communication, tried to increase the price by 50% after months of delay. Manager refused to speak to us and sent a message via staff, pay-up the difference in price or go elsewhere.
Absolutely criminal behaviour, shouldn't be allowed to trade.
There is an old saying, the fish rots from the head! I can only imagine how the Franchisees are treated!”
“0 stars if I could. I paid for a 2-hour introductory lesson as it was on offer. My instructor only used 1 of the hours and even that was too long with him. He made me feel so uncomfortable and his teaching style was not for me at all. After this one hour I contacted Bill Plant to see if I could transfer my remaining hour to another instructor; to which they replied that he was the only instructor available and that a refund was not possible. So my only options are to either have another horrible lesson or lose my money. Not happy at all and I hope that this review stops others from making the same mistake I did.”
“ZERO STAR. I paid, they cancelled, I already sent 3 emails to ask for a refund, I am still waiting for a refund. It's been 3 weeks ago already... SCAM”
“If I can give no star,I fine this company unreliable, paid for a block of 10 lessons,instructor keep cancelling,when asked for a refund,was very difficult to,still haven’t received my money back”
“Honestly, not impressed at all. When learning how to drive my instructor make me feel so uncomfortable that I had tears in my eyes. I felt so nervous to even get in the car in the first place. He was such a negative person and told me false information about the policy’s. I may take longer than others to pick up new techniques but there is no need to shout at me on my second lesson about the mistakes I made . So upset with my experience!”
“Its been a wonderful experience for me especially as I came from difference working background.From the day first, I was given the best training from the lovely Richard. Who is so knowledgeable and excellent at what he does. He has excellent way of teaching and very logical way of explaining. All I can say to anyone who is thinking to become a ADI, join the BILL PLANT driving school.”
“Want to become an instructor? Don’t use Bill Plant!
After sitting the training, spending a further 1500 on additional training with their trainers and failing all exam. I’m now studying with a cheaper firm, much better and I am getting the training needed. Bill plant gave me 7.5h of training on my part 3 when should’ve been 40h. I only released how bad it was when I got fed up of spending thousands on additional training to try a different trainer outside and the comparison was extraordinary. My advice to anyone wanting to train as an instructor do not cut corners by using the cheapest like I did, it’s cost me double as much in the long run.”
“Absolutely shocking please don’t waste you time as a company extremely unprofessional rude not willing to help at all. The driving instructor Scott is lazy doesn’t turn up cancels 5 mins before a lesson double books tries charging you double really is disgusting service for the price of the lessons tried to speak to customer service I can’t believe how rude these minions are keep repeating the same thing like on auto. Asked for a refund told 1 month I questioned this and was told he probably couldn’t afford to pay it back yet I only paid him Friday shocking”
“Absolutely shockingly unprofessional on every level down to not turning up cancelling test a week before trying to work her charge and when you call to speak to someone they think they can be rude to you never would I of given bill plants driving school a penny of my money if I had known what a total waste of time these people are. Shocking how you can cancel a lesson 5 mins before disgusting customer service rude and talk over you really unprofessional on every level then won’t refund when asked why the uneducated person on the phone said he probably can’t afford to pay it back I only paid the man last week that says a lot in my book.”
“I signed up for the intensive course last Monday and unfortunately due to illness with on going mental issues , I cancelled on Sunday same week, 5 working days. I paid £995 in total good faith , but never undertook any training or Checks. To then be told I had signed the contract , I was not a consumer and therefore was not entitled to the cooling off period of 14 days. They have told me I can extend my training but no refund. I do not wish to train as a driving instructor. I cannot believe a large company , a family business is being so heartless, especially in a time where I thought Mental health was beginning to be understood. I will not let this matter drop. I sincerely hope Bill Plant will do the morally correct thing.”
“Went to visit Malcolm today at the workshop what a great day. Learnt so much more. Malcolm it is a great teacher. Explain things extremely well. Makes you feel so welcome. Thank you Malcolm for a great day.”
“Although I haven’t used this company, I have been a driver for 25 yrs + and on following one of their cars with just I presume the instructor on the road I was concerned of the bad driving, and the blatant disregard for other drivers and driving at the speed of 27mph in a 20mph zone ... not a good example for teaching. I wouldn’t like this particular instructor to teach anyone I knew.”
“Never showed up at the arranged weekly time. Managed 2 lessons in 6 weeks. Claimed to of text but never received anything. Called and never got an answer.
Bill plant Gosport”
