Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the biscuits were great but appalling customer service and charged me for boxes plus postage (x3) when i only ordered boxes in one single order. so I would not order on line again. it has been more than one week and still no reply from customer services or sign of my refund. Really poor service and not what I would expect!”

Helpful Report

Posted 4 years ago

Hey Rahala, I am so sorry to hear what has happened, I can see that a member of our Customer Happiness team emailed you last week on Thursday, IF you can give them a email back they will be very happy to help further. Warmest Regards B x

Posted 4 years ago

“Overpriced. Just a biscuit maker. Nothing special.”

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Posted 4 years ago

“The biscuits did not arrive despite the message saying it had been delivered.”

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Posted 4 years ago

“My delivery never arrived”

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Posted 4 years ago

“It was broken on arrival 😥”

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Posted 4 years ago

“I was upset with my service this time, usually very reliable, after making a spelling mistake on my personalise icing I tried to call the customer service team over 5 times to which no one picked up, I then emailed twice with no response. This was really frustrating for me as my gift was then received by the recipient with incorrect spelling.”

Helpful Report

Posted 4 years ago

Hey Amelia, Thank you so much for your feedback. I am really sorry but we have no emails from you at this time I am afraid. We would be happy to look into this for you please email yum@biscuiteers.com with your order number. Kindest Regards, Biscuiteers

Posted 4 years ago

“Hello, I am very disappointed as my biscuits arrived broken in the box. Please could someone assist with a refund as they were not in a suitable state to deliver as a birthday gift. They also arrived a day late.”

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Posted 4 years ago

“If they arrive, I’m sure they will be lovely. However, they are now 4 days later than were ordered for and still not received.”

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Posted 4 years ago

“Not very happy with the quality of biscuit, felt a bit stale, probably because it was received late. I have previously had a very positive experience so maybe just bad luck this time.”

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Posted 4 years ago

“Don't use this company for a surprise present. They messed up the delivery date and then blamed Royal Mail. The so-called Happiness Team Manager was totally unsympathetic. His only action was to override the recipient's redelivery instructions, causing yet more inconvenience. Would not ever use again nor recommend you use them. Keith B, Hampshire”

Helpful Report

Posted 4 years ago

Good Afternoon, We are very sorry to hear what has happened. We can see our Manager of Customer Services reached out to you in regards to what has happened and our apologies for any problems that did occur. Warmest Regards B x

Posted 4 years ago

“Sadly I really didn’t like these biscuits, they had no ‘snap’ to them and if I’m honest the texture almost felt they were past their time. I sadly would not recommend them, especially at £35 a tin.”

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Posted 4 years ago

“I’m afraid to say that my husband & I didn’t like them. We couldn’t taste the chocolate & they weren’t crunchy or soft, bizarre texture. Overpriced for 3 biscuits”

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Posted 4 years ago

“My biscuits never reached the receiver they are still in transit after several days. https://www.royalmail.com/track-your-item?cid=PP0317_TSE_EM_08#/tracking-results/QJ882397000GB/w_5REkL7sm8”

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Posted 4 years ago

“It was such an expensive and complicated process getting the cookies thru customs in Athens. I suggest you don’t sell to Greece. The cookies arrived after Easter and after the birthday and it cost me euro 200.- of fees which is ridiculous. So it was a terrible experience unfortunately.”

Helpful Report

Posted 4 years ago

“I tried to send this tin to my daughter in Paris. The website is quite clear that there will be customs charges to pay and I was prepared for this. What I was not prepared for was that it was going to be fifty euros on top of the shipping. I thought I should point this out to customer service but I just got a standard response about customs charges. I think that it would be a good idea to be more upfront about the scale of this as really shipping to Europe post Brexit isn’t an option if it is going to cost more than the cost of the biscuits.”

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Posted 4 years ago

“Biscuits lovely. But due to a website error, with a time out which said "do not refresh as order may have been placed", and not actually refreshing, two identical orders were placed, and I was charged twice. Biscuiteers say - "tough, not our fault" - according to their "Customer Happiness Team Member". Not even an offer of a partial credit for future use. Very poor customer service”

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Posted 4 years ago

“Shocking logistics, argumentative "Happy Customer" service and no remedy for non-delivery!”

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Posted 4 years ago

“Never received this item not good enough. Would give no stars if I could”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback. I am so sorry to hear that your order arrived late. This is so disappointing to hear! A member of our customer services team will be in touch with you shortly regarding this. Thank you and Kindest Regards,

Posted 4 years ago

“Really disappointed. This was a special gift and there was no cheese. Tried to call but everyone away for the holiday.”

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Posted 4 years ago

“Difficult to review. Hence 1 star ! Unfortunately the Easter bunny biscuit has not arrived at its new home!!!! I think it’s stuck in the Royal Mail burrow!!! Hopefully Biscuiteers will come to rescue this Easter bunny !!”

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Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews