Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,790 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,790 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 2nd June 2022

Anonymous

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor value”

Helpful Report

Posted 3 years ago

“My order never arrived.”

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Posted 3 years ago

“Why am I getting a message from you when the biscuits I ordered aren’t going to arrive until 1/4 not to me but my family!!!!!!!!!!!”

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Posted 3 years ago

“I am disappointed that you purport to have already delivered my gift as it was intended to be a surprise in the post for a child for Easter and so was ordered for delivery on 1st April. 1 star as 0 not an option.”

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Posted 3 years ago

“I thought the biscuit and decoration was lovely but it was vastly over priced as with postage it was over £12.Sadly I certainly will not be ordering from you again!”

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Posted 3 years ago

“Buscuits haven’t arrived yet need to be here by 1 April.”

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Posted 3 years ago

“Not received yet”

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Posted 3 years ago

“I paid extra to have the biscuits delivered on a set date. The Royal Mail said they could not deliver them on 2 days and I know for sure the person was in to recieve them- anyway they were a letter box gift!!!- so the gift was 3 days late. I don't think you should use this service to deliver them it is not reliable enough.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are experiencing severe delays but we can see it has now been delivered and we hope it was enjoyed once received. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“I have ordered from Biscuiteers on a few occasions as gifts for friends. This time I ordered for my partner for a birthday so have had a chance to taste them. I was so excited to experience seeing what they looked and tasted like. I’m sorry to write this as I don’t like to be negative.. although I have to say that one biscuit was broken, and then to taste ... they tasted not as I expected ! Very bitter and also very dark! Beautifully iced .. 😔 really sad with my purchase, sorry biscuiteers, I regret my purchase.”

Helpful Report

Posted 3 years ago

Hi Gemma, Thank you so much for your feedback. I am so sorry to hear that the biscuit didn't taste as it should. This is so disappointing to hear! I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“I ordered a delivery for 13/2 and today is 22/2 but still nothing received....”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are experiencing severe delays but we are glad it has been delivered hope it was enjoyed once received. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Very unreliable and definitely not recommended. I bought some biscuits as gift for a friend's birthday and had requested a delivery date of 30 Dec but they didn't arrive. When the customer service team came back to work on 4 Jan they told me there had been a stock issue and refunded me without any issues. But when you're relying on this to arrive as a present, it just can't be trusted.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Received the 2021 celebration biscuits which looked fabulous, until we tasted one. 100% style over substance. Biscuits were stale and completely uninteresting, and the first ‘2’ was broken. I then checked the price that our friends had paid and was shocked. I would have expected lovely and tasty biscuits at least! Be ashamed Buscuiteers!”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 3 years ago

“I ordered this as a Christmas present, and requested that it be delivered 6 days before Christmas to be there in plenty of time. It has still not arrived, *12* days after the requested delivery date. I am being told that is unavoidable due to Covid (and that I should really have known the delivery date was not guaranteed, and be willing to accept this level of delay!). Hugely disappointing both in service and response. I cannot rate whether the biscuit itself is any good as it hasn't arrived.”

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Posted 3 years ago

“Really disappointed. Ordered many Christmas gifts back in October and none have arrived. It’s now over a week since they were meant to be there and I haven’t even had an email to say they’ve been sent out. £100+ on biscuits that probably won’t be edible.”

Helpful Report

Posted 3 years ago

Hi Morven, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Placed an order for delivery on 14 December - never arrived!! Dreadful customer service - no reply to last 3 emails and no biscuits for Christmas!!”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“I still haven’t received my item! It’s Christmas Eve! So now no longer required! Brought express delivery and in enough time.. delivered to wrong house! One email correspondence and nothing else! I’m without my goods and out of pocket!”

Helpful Report

Posted 3 years ago

Hi Rocky, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“I have been trying for 5 days to contact this company regarding an order I placed. Today I have discovered they have duplicated the order, charging 2 different prices for the same product. Still not been contacted!”

Helpful Report

Posted 3 years ago

Hi Ellen, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Birthday surprise still not arrived. Now five days late. Comms need some work - extremely disappointing...... :-( Got generic email explaining how busy poor Royal Mail are. I replied with more questions, but just got a reply asking if I wanted a catalogue. No I don't thank you, I just want what I ordered to arrive on the day you offered as an option! If you can't trust Snail Mail you should only give week ending options. Simples”

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Posted 3 years ago

“I would love to leave a review, but my biscuits have not arrived...10 days after being ordered.”

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Posted 3 years ago

Hi Gillian, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Very disappointing as I ordered the birthday biscuit and it arrived a week later than expected. Totally missing the birthday it was intended for, wouldn't use again.”

Helpful Report

Posted 3 years ago

Hi Julie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we hope it was enjoyed upon receipt. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

Biscuiteers is rated 4.6 based on 5,790 reviews