Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my item! It’s Christmas Eve! So now no longer required! Brought express delivery and in enough time.. delivered to wrong house! One email correspondence and nothing else! I’m without my goods and out of pocket!”

Helpful Report

Posted 4 years ago

Hi Rocky, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I have been trying for 5 days to contact this company regarding an order I placed. Today I have discovered they have duplicated the order, charging 2 different prices for the same product. Still not been contacted!”

Helpful Report

Posted 4 years ago

Hi Ellen, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Birthday surprise still not arrived. Now five days late. Comms need some work - extremely disappointing...... :-( Got generic email explaining how busy poor Royal Mail are. I replied with more questions, but just got a reply asking if I wanted a catalogue. No I don't thank you, I just want what I ordered to arrive on the day you offered as an option! If you can't trust Snail Mail you should only give week ending options. Simples”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I would love to leave a review, but my biscuits have not arrived...10 days after being ordered.”

Helpful Report

Posted 4 years ago

Hi Gillian, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Very disappointing as I ordered the birthday biscuit and it arrived a week later than expected. Totally missing the birthday it was intended for, wouldn't use again.”

Helpful Report

Posted 4 years ago

Hi Julie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we hope it was enjoyed upon receipt. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Order didn't arrive. I am writing this on the 17th December following an order made on the 7th.”

Helpful Report

Posted 4 years ago

“I would give ZERO stars if I could! Needless to say my friend who I sent the biscuit to has still not received it and it was due to arrive on 5 Dec for her birthday.”

Helpful Report

Posted 4 years ago

Hi Jane, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Have used this company many times, but never again, order was several days late spoiling the surprise, customer service nor helpful or obliging when i contacted them, plenty of lovely alternatives and small business's who do the same on Etsy etc, shall be supporting them in the future, totally let down by biscuiteers!”

Helpful Report

Posted 4 years ago

Hi Angie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“One of my orders has not arrived. Biscuiteers have made no effort to come to a solution over this.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I am very disappointed with the way Francesca handled my corporate order. From the beginning I specifically asked for a delivery to be done before the 8th December since we needed the gift for our meeting on the 8th December. She first said it would come on the 8th or 9th December but when i told her that we need it before the 8th December she confirmed it will even arrive before or during the weekend before so between the 5th and 7th December. The result is that none of that happened. We received our gift only on the 8th December so it was too late for our meeting and not everyone received it that day. Because of her lack of transparency and because she didn't advise us well we missed our team activity ending with the opening of the gift. Because of that i will not order ever again from Biscuiteers for any further corporate event and I will spread the word within my company that we cannot rely on the customer service and especially Francesca. Regard, Marie”

Helpful Report

Posted 4 years ago

“I already written a review on this say week ago the parcel finally received 10 days after ordering”

Helpful Report

Posted 4 years ago

Hi Pauline, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Royal Mail are currently experiencing severe delays due to the amount of incoming online orders that have been placed throughout the UK. We are so happy it finally arrived and hope the receipt enjoys them. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Very unhappy. My order still hasn't arrived 5 days after the requested date. It was a gift to celebrate our wedding anniversary, so it's too late now.”

Helpful Report

Posted 4 years ago

Hi Caroline, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I’d love to leave a positive review but I can’t. My order hasn’t arrived and it’s way past the delay predicted on the website. Biscuiteers won’t entertain sending out a replacement and instead blame Royal Mail. Eventually, they agreed that the order is likely to have been lost at the Royal Mail depot but still won’t sent me a replacement. So I have one disappointed child. My PayPal account is far lighter and Biscuiteers clearly couldn’t care less. Seriously , stay well away from mail order.”

Helpful Report

Posted 4 years ago

Hi Darcey, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order, but have check and am glad it is now delivered. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Ordered a package for my friends, didn’t show up for five days so called and they arranged a premium courier to deliver a new package next day, that also hasn’t turned up and we are on day four..”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“The size of the tin does not justify the price in any shape or form. The picture online is very misleading. Gave this feedback on Twitter but message was ignored. Will not be using again”

Helpful Report

Posted 4 years ago

Hi Victoria, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 4 years ago

“Unfortunately I am unable to write a review of my order as it has yet to be delivered to the recipient, 8 working days from the date it was supposed to be delivered and counting. An expensive mistake!”

Helpful Report

Posted 4 years ago

“I have always received great customer service from Biscuiteers, but unfortunately on this occasion I have been left disappointed. I have been waiting for over a week for my order to arrive and I am still waiting. It was supposed to be a birthday present from my daughter to her grandmother and my daughter was upset that it didn’t arrive in time for the birthday.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“No idea what the products are like as Biscuiteers were incapable of delivering a tin of Advent biscuits on time despite having nearly two weeks notice! Furthermore they seem to have lost the tin and have been slow to refund me for this fiasco.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Nice product and idea, but poor customer service. Being purchasing a lot with them but no longer warth. They have to pay me if they want me to use them as business card..”

Helpful Report

Posted 4 years ago

Hi Roberta, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“my order was time specific and did not arrive. this caused me some issues and is still unresolved. not”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delivery of your order and that it has been delivered by Royal Mail, but not received by the recipient. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews