Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed delivery of £80 order for my daughters wedding. 2 weekS later , despite chasing order, no update or refund. Very poor service and aftercare. Would not recommend . Expensive product but I’m sure lovely for special occasion but avoid as delivery and aftercare appalling.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our dispatch team for you. We're so sorry to hear you still haven't received your delivery yet, this is so disappointing to hear! We can see a member of our customer services team is currently in touch with you to try and get this sorted. Many thanks again and kind regards, Biscuiteers x

Posted 4 years ago

“Biscuits not delivered. Was for my daughters wedding. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I have already done this once but as you have resent the email I will comment again. I was bitterly disappointed that my broken biscuits arrived after Fathers Day even though they had been purchased in plenty of time. I left four telephone messages none of which have been returned and there was no comment or apology on the last review I made last week.”

Helpful Report

Posted 4 years ago

Hi Joanna, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delivery and the items arriving broken. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Stop sending reviews when I have sent one! You failed your contract with me and I will not use you again.”

Helpful Report

Posted 4 years ago

“I’ve already left a review I doubt you want it again to be honest”

Helpful Report

Posted 4 years ago

“I was so impressed by a biscuiteers gift that a colleague received that i decided to do the same and send a thank you gift to members of staff who had continued to work through lockdown. I understood that the gift would arrive with the message that i had placed with the order. sadly, this did not happen - the gift arrived without any message. so, the gifts had been received but the recipients had no idea where they had come from (I found this out by calling them to check whether their gift had been received!) - thereby defeating the entire intention! very disappointing!”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the gift message not being included. We will get this flagged with our dispatch team as this isn't the kind of experience we want our customers to have. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Biscuits bought for friends whose wedding was cancelled made to wait two weeks for biscuits that never arrived customer service shocking!!!!”

Helpful Report

Posted 5 years ago

Hi Lesley-Jayne, Thank you so much for your review. I'm really sorry to hear your order never arrived. That's so disappointing to hear! I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“My son said he felt they were stale...”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the taste. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“Really sorry but the biscuit arrived too early and was stale :( really disappointed as I used you lots in the past and your service was awesome.”

Helpful Report

Posted 5 years ago

Hi Susana, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with delivery and the taste. I can see a member of our customer services team is in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“Very disappointed with the presentation when delivered and quality and taste of the biscuits”

Helpful Report

Posted 5 years ago

Hi Cindy, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. We are really sorry to hear that the biscuits didn't taste nice. This isn't the kind of experience we want our customers to have. A member of our customer services team will be in contact to try and resolve this for you. Many thanks again and kind regards, Biscuiteers x

Posted 5 years ago

“Biscuits were very soggy and soft when they arrived. Not what we are used to!”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. We are really sorry to hear that the biscuits didn't taste nice. This isn't the kind of experience we want our customers to have. I can see a member of our customer services team has been in contact to try and resolve this for you. Many thanks again and kind regards, Biscuiteers x

Posted 5 years ago

“The service I received was awful. Ordered two months ahead of Christmas and the biscuits failed to appear on the 18th of December as arranged. Phoned on the 19th to query and complain and was promised a replacement would be sent that day special delivery. They never appeared and have had no communication from you again. The order wasn’t cheap so you would expect a premium service. Instead this was the worst I’ve experienced in a long time.”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for any issues you have had with us, this is not the experience we wish our customers to have. I can see a member of our customer services team has been in touch with you to resolve this. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“The one star is for the box. I was kindly given these as a gift and it is definitely a case of style over substance . They may look good but the biscuits are dreadful, soft, bland and taste of rice paper, The texture and taste is what you would imagine a 5yr out of date biscuit to be like. Shame as many people in my work place received a box of these this year and they are pricey .”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. We are really sorry to hear that the biscuits didn't taste nice. This isn't the kind of experience we want our customers to have. I can see a member of our customer services team has been in contact to try and resolve this for you. Many thanks again and kind regards, Biscuiteers x

Posted 5 years ago

“2nd go from Biscuits, and is again a box of broken biscuits and what i can make out not even the biscuits I originally ordered. This was a gift from someone...”

Helpful Report

Posted 5 years ago

Hi Robert, Thank you so much for taking the time to leave a review. We are really sorry to hear that the second batch of biscuits also arrived broken. This isn't the kind of experience we want our customers to have. I can see a member of our customer service team has been in contact with you to try and resolve this. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“I can’t imagine that they’re anything but delicious but they’re a Christmas present so I haven’t opened them!”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for taking the time to leave a review. We hope that the recipient was delighted with the Christmas present and that they tasted lovely. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“Used them for a while but on this occasion biscuits arrived late and broken. Tried calling and leaving two messages but no response. Not sure I’ll be using them again.”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry your item arrived late and was broken. I can see one of my colleagues has been in touch to help resolve this. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“Disappointing delivery Over a week after the event Even though date wAs confirmed”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry your item did not arrive on the day you selected at checkout. We do say with our Royal Mail tracked service that this is not a guaranteed service and there is a chance it can be delivered the next working day after the date you select at checkout. I can see one of our Biscuit Happiness Team has been in touch to get this sorted for you and I hope the recipient loves them. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“I have used biscuiteers before and always been very happy, but this recent order arrived in pieces. Only one of the biscuits had stuck to the packaging (as planned), the rest had bounced around and shattered. My 80 year old Uncle opened a box of pieces in front of his guests. really disappointed. And embarrassed.”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry your item arrived broken. I can see one of my colleagues has been in touch to help resolve this. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“Cannot recommend sorry. Well they have never arrived, I felt so embarrassed! It was a present for my friend (NEW HOME),. I got a text from Royal mail saying it has arrived, but I don't know where ....”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry your item has not arrived. I can see your order was delivered on the 28th September but if this isn't the case we can get this investigated with Royal Mail. I can see one of my colleagues has been in contact and is currently trying to resolve this. Biscuiteers x

Posted 5 years ago

“Disappointed, tiny biscuit for £9.95- rip off”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks again and kind regards, Biscuiteers x

Posted 5 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews