Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

“I've ordered from Biscuiteers for years, they used to make fantastic presents. Now the size of the biscuits has shrunk a lot, as has the gift tins, but the prices have gone up. I understand it's tough out there, and businesses need to adapt, but when I told customer services how surprised I was at the new wee sizes they were rude to me. There's no excuse for that. Shame as this used to be a fab go to for gifts.”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team and share with our customer support team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks again and kind regards, Biscuiteers x

Posted 5 years ago

“I love these biscuits but I’ve been so disappointed with delivery. I paid £28.95 (yes madness I know) to have a named delivery for my daughters birthday on Friday 14th June but the biscuits have still not arrived. Really disappointed ☹️”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry that you have had issues with delivery, this is really disappointing. I can see your order was delivered yesterday and we hope your daughter loves her gift. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Despite ordering in early November and paying for a specific delivery date of 19 December my order failed to arrive until 24 December at my office which had by then closed for the Christmas break So I couldn’t obtain it until 6 January . I struggled to get any response from Biscuiteers by email or phone, and had to buy a last minute alternative gift. I was eventually informed that ‘All Christmas deliveries were sent out before December 25th’ not much use unless you are having it delivered directly to the recipient or will be seeing them on Christmas Day! So, so disappointed.... after multiple failed opportunities to turn this experience around I’ll never shop with Biscuiteers again.”

Helpful Report

Posted 6 years ago

Hello Louise, Thank you so much for taking the time to leave a review. I am so sorry to hear of this delayed delivery and a member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Ordered biscuits as teacher’s Christmas presents way in advance and chose an appropriate delivery date which was a great option......or so I thought! Biscuiteers had obviously over committed on their orders so mine did not arrive in time for my kids to give to their teachers, they were disappointed as they had chosen the biscuits themselves and I was extremely annoyed! Don’t bother offering a service you can’t fulfill!!! Will never order again!”

Helpful Report

Posted 6 years ago

Hello Kirstie, Thank you so much for taking the time to leave a review. We are so sorry that we had to cancel your order. For all of our Christmas orders we were outlining to customers that we couldn't guarantee an exact delivery date but we can guarantee delivery for Christmas. We're really sorry if this wasn't made clear enough at checkout and that we had to cancel your order. Please do let us know if you have any further queries. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“order was a present to nephew so can not review!”

Helpful Report

Posted 6 years ago

Hello Cathryn, Thank you so much for taking the time to leave a review. I hope your nephew loved your gift! Kindest Regards, Biscuiteers x

Posted 6 years ago

“Ordered a present for my mother in Australia with plenty of time. Courier appalling, Biscuiteers not especially fast in their response. Order went back to London without ever getting delivered and my mother got last-minute flowers instead. So disappointed, an all round stressful and unpleasant experience.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. I'm so sorry your order was not successfully delivered, this is really disappointing and a member of our customer service team will look into this now and be in contact with you shortly. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Lovely product but appalling service... One order was sent with the wrong message and the order I placed for oversea (at huge expense) was never even dispatched. I chased it up.. (the only way to receive any sort of response was by leaving a public message on social media)... to find that 3days after it was supposed to be delivered it was still being processed. Order had to be cancelled... What is the point of nativity biscuits arriving in January. Looking at comments on instagram, it is clear that I was not the only person with these problems. Terrible terrible service. I will never use them again.”

Helpful Report

Posted 6 years ago

Hello Kathryn, Thank you so much for taking the time to leave a review. I am so sorry that you experienced these issues whilst shopping with us, this is really disappointing and not the service we aim to provide. A member of our customer service team will be looking into this now to understand what has gone wrong and we will be in contact with you shortly. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“As only half of my order has been delivered, and I have no idea when the rest of it will arrive, I don’t feel disposed to be very polite or appreciative.”

Helpful Report

Posted 6 years ago

Hello Kate, Thank you so much for taking the time to leave a review. We really do apologise that you have not successfully received your whole order as of yet. I can see a member of our customer service team is in contact with you to resolve this as soon as possible. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Package of Advent biscuits and snow globe biscuits were supposed to be delivered on 30/11. Here it is 14/12 and the biscuits have not arrived. Very very disappointed. 😔”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry about the delay of your biscuits. Unfortunately with international deliveries we aren't able to guarantee an exact delivery date due the delays that may happen in Customs. I believe a member of our customer service team has been looking into this with our Premium Courier service to find out exactly what is causing this delay at Customs and to see if there is anyway we can help. Hopefully your biscuits will be with you very shortly. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“The lid of the tin was damaged. They offered to send a replacement which was not forthcoming. Contacted them only to find that this tin was no longer available. This was a gift from my sister so did not like to tell her it was damaged. They now offer my sister a 50% discount voucher. This does not solve the problems as I am left with a damaged lid, probably soft biscuits and why would my sister want to buy anymore when the customer service is so appalling and damaged goods. Don’t deal with this company as customer service non exsistant and not at all helpful. I have offered to return the biscuits but asked for a returns label, but this has not been forthcoming. Hopeless company . I shall report to trading standards and other appropriate agencies”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. We would really like to look into this further for you, so if you are able to email us your order number to yum@biscuiteers.com then hopefully we can resolve this for you and not cause you anymore inconvenience. We're so sorry for the issues you have experienced. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“The product arrived 2 days later than scheduled. I realise that delays occur as stated on the website however as it was due to be delivered on the Monday and not received till Wednesday the increased delay between baking and delivery resulted in stale biscuits. Beuatiful to look at but the taste below expectations.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry for the delay in your order being delivered, we have flagged your delivery with our Royal Mail account manager to understand what has caused the delay and we really do apologise for any inconvenience this caused. Regarding the taste of the biscuit, we're so sorry this did not meet your expectations. Our biscuits leave our kitchen with a minimum of one month shelf life so the small delay in receiving your biscuit shouldn't have affected the taste at all. A member of our customer service team will contact you now to discuss this further and try and get to the bottom of this. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Very expensive for what they are”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for your review and I am so sorry you feel this way. Our items are a little more premium than your Supermarket biscuits just because every biscuits is hand cut and hand iced to ensure the highest quality, as well as every tin being hand stickered. A member of our customer service team will be in contact with you though to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Very disappointed that I could not purchase two replacement biscuits for Christmas boxes due to a missed letter in the personalised message. Certainly not 100% biscuit happiness as stated on the site rather two children disappointed in the gift for their grandparents. I was a returning customer having purchased a number of boxes in the past but if a simple icing issue cannot be rectified then I would not risk ordering again.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry that we were not able to accommodate you with this issue. Unfortunately, as the spelling mistake had been made at checkout our icers were none the wiser and did spell the name as outlined in the order. Unfortunately, we don't have spare stock of biscuits from specific tins to send out so we just weren't able to accommodate on this occasion. However , we would be more than happy to send out a personalised letterbox biscuit, if you wanted to purchase this as a replacement that could then be put in the tin. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“For hearly £15 pounds this is the biggest RIP OFF ever . The Box arrived , it was the size of my Phone ! I thorght it was some sort of Joke ! a sample maybee , But NO , this was my Box of Biscuits ! Mever again ! Beware of what you are actually buying !”

Helpful Report

Posted 6 years ago

Hello Graham, Thank you so much for taking the time to leave a review. I'm so sorry you were not happy with your little box of Christmas chocolates. We do try to make it clear on the website through the images provided and the description that this is our small box of chocolates and only includes 6 chocolates. There is an image to show them in their box and for you to see the size. We're so sorry that you are disappointed by this but I do hope the recipient still enjoys them. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Birthday delivery ordered weeks in advance was delivered late. Biscuit reed said tough luck as they don’t guarantee delivery. Not a great service at all.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for placing an order with us. I'm so sorry that your order was not delivered on the day you selected at checkout. With our Royal Mail service we do say at checkout and in customers order confirmation emails that this service is not guaranteed. There is a 95% chance that the order will be delivered on the day you select at checkout and a 5% chance that it will be delivered the working day after, which is what happened to your order. We do offer a premium courier service for guaranteed delivery if needs be. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“They sent me the wrong biscuits and to ages to give me a refund”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave us a review. We are so sorry for the mix up with your delivery and us sending out the incorrect item. We can assure you this is not the usual standard of service we aim to provide and we flagged this issue immediately to prevent any further mistakes being made. We are very sorry for the inconvenience you received because of this and a full refund was issued on this occasion. If you do have any further queries please do not hesitate to contact us at yum@biscuiteers.com. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“My order did not arrive! Heard nothing back from the email I sent complaining about this. Thought this was a professional company that offered good service. Clearly this is not the case.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“The biscuit has never arrived despite email saying would be here in two days that was a week ago!!”

Helpful Report

Posted 7 years ago

Hello, thank you for taking the time to write a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“I did not receive my royal wedding biscuits through the post”

Helpful Report

Posted 7 years ago

Hello, thank you for taking the time to leave us a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“Didn’t receive my biscuits.”

Helpful Report

Posted 7 years ago

Hello, thank you for taking the time to leave us a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Biscuiteers Reviews