Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Biscuit arrived 5 days after my friend’s birthday. Covid and Royal Mail was blamed, not the greatest apology. Don’t order delivery for special dates as they are likely to be late. The statement of 95% arrive on the date requested should be removed from the website. Biscuit was ok........”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I have used biscuits ers several times and even done their decorating biscuit class however on this occasion they failed miserably My daughters gift arrived five days after her birthday I was told they allow five days now for royal mail to deliver but proceeded to post it the day before the date that I wanted it delivered by, their answer when I e mailed to query the non delivery was would I like a brochure of their products for future use!!”

Helpful Report

Posted 4 years ago

“Biscuits still hadn’t been sent 2 days after what should have been the arrival date. Despite 2 emails to follow this up no one has ever responded”

Helpful Report

Posted 4 years ago

Hi Lauren, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Very very expensive for what is actually provided. Won’t be using again”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 4 years ago

“Biscuit ordered for surprise birthday present on delivery on 5 November but still nothing has arrived by 16 November”

Helpful Report

Posted 4 years ago

“Can't comment on the biscuits as I bought them 2 weeks ago for a friend and they still haven't been delivered.”

Helpful Report

Posted 4 years ago

Hi Sam, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I keep being asked for more reviews, tiresome, sort out your automated emails”

Helpful Report

Posted 4 years ago

“Having been to your stores several times I knew exactly what to buy for my nieces for Halloween since they really love decorating biscuits. I ordered the halloween decorating biscuits and soon after ordering was told my niece had developed an allergy and had not been eating chocolate or chocolate flavoring for a few months . I tried to call Biscuiteers as directed on the website but no answer I then left a message to ask to send me plain biscuits instead when filling my order . I was also happy to change the biscuits for another type of box as I knew this would be better than wasting nearly £40. No one called me back and the chocolate biscuits were sent quicker than expected. Now sitting un-used un-eaten on my kitchen shelf- what a waste!!!”

Helpful Report

Posted 4 years ago

“Disappointed in the quality of the advent calendar. No velvet used at all but looks like it on the photo instead it is weird canvas tie die.”

Helpful Report

Posted 4 years ago

Hi Marie, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. Many thanks and kind regards, Biscuiteers x

Posted 4 years ago

“Disappointing customer service. Parcel did not arrive and no attempt to resolve the situation. Initial query quickly responded to with a nice ‘looking into it’ reply and over a week later there has been no other communication.”

Helpful Report

Posted 4 years ago

“My gift never arrived despite Royal Mail saying it was delivered. While this is not the fault of Biscuiteers I have rung several times and left messages and no one has rung me back.”

Helpful Report

Posted 4 years ago

Hi Lesley, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. A member of our customer services team will be in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I still haven’t received the order. Queried and didn’t hear anything back. You are very keen to receive reviews, why not spend more time to ensure delivery take place!”

Helpful Report

Posted 4 years ago

“I asked for the delivery date to be 5th Oct. for a friends 90th birthday. It arrived on 9th.Oct. I was very disappointed”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order.A member of our customer services team will be in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“At the moment I feel very dissatisfied as I am trying to get in touch with Biscuiteers about a recent order to see if it has been delivered or not but no one responds to my calls.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with your recent order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Funny I’m asked for a review when I never got the order, nor an email an email with the dispatch notice. Order placed on the 22nd August. Very disappointed as I have ordered well in advance for an anniversary. I cannot recommend, exactly for their lack of communication”

Helpful Report

Posted 4 years ago

Hi Alina, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“You should change your system, if the recipient is not in you shouldn’t send the biscuits to the delivery office. The last thing new parents need is to go and collect a present that was meant to arrive on their doorstep, especially if it’s supposed to be a surprise. Very disappointing and I will be considering you elsewhere for presents going forward.”

Helpful Report

Posted 4 years ago

Hi Caroline, Thank you so much for your feedback. I am so sorry that the delivery wasn't able to take place. If the recipient isn't in to accept the parcel, a sorry we missed you card will have been left to be able to re arrange the delivery. You can also do this on the Royal Mail tracking page. I do hope the recipients enjoy the biscuits! Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Biscuit still hasn’t arrived a week after expected so missed the birthday. I paid around £30 for delivery to Australia. I actually tried to cancel this as I hadn’t realised how pricey delivery was and now it’s not even arrived on time.”

Helpful Report

Posted 4 years ago

Hi Syann, Thank you so much for your feedback. I am so sorry to hear the biscuits haven't arrived yet. This is so disappointing to hear! I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Originally ordered on the 1st of the month as a get well gift. Was charged £28 for “premium international delivery” and was told delivery would be the 5th. Chased up on the 10th and was told delivery would be the 11th. This didn’t happen. It’s now the 13th and I still have no idea when this now completely pointless gift will arrive if ever. Won’t be using this company again. I can’t answer the rest of the questions as the item still hasn’t arrived, customer service have basically said they don’t do refunds regardless of how long the biscuits take to arrive.”

Helpful Report

Posted 4 years ago

Hi Sophie, Thank you so much for your feedback. I am so sorry to hear about the issues you have had. This is so disappointing to hear! With our international orders we do state on our delivery page, at checkout and in your confirmation emails that the delivery date is subject to custom clearance. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Biscuits all broken on delivery looks like parcel been dropped from a great height not worth the money spent”

Helpful Report

Posted 4 years ago

Hey Steve, I am really sorry to hear this and that damage has occurred we will investigating into what has happened with Royal Mail to understand what has happened as this is not the service we expect. I can see a member of our team has been in contact with you to resolve this for you. Warm Regards Richie

Posted 4 years ago

“The biscuits looked lovely, however, they tasted very stale. The birthday card was very flimsy, and full of advertising, not very nice nor personal. To be honest, for £50+ luxury box I was hoping for this to be a little bit more special than what we received. Would not order again.”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for your feedback. I am so sorry to hear that the biscuit didn't taste as it should. This is so disappointing to hear! I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews