Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,790 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,790 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

Write Your review

Tell us how Biscuiteers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 2nd June 2022

Anonymous

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order still hasn’t arrived. Very disappointed that in my contact with Biscuiteers they will take 3-5 days to reply. Too little, too late.”

Helpful Report

Posted 2 years ago

“Very disappointed with the quality of the Luxe Advent Calendar this year. Four very small snowflake biscuits in the 24, a lot of duplicate style biscuits that have no relevance to the season (whales? owls? dolphins?). To make matters worse, biscuits weight in the tin dropped from 275g to 250g. Sorry, might be handmade/decorated and a luxury gift but very poor value for £55+.”

Helpful Report

Posted 2 years ago

“Hello, I've given you one star because no alternative. If you had a zero box that is what I would click. We received your "What a spread" Christmas hamper biscuit tin recently. They say size doesn't matter but in this case it should. When we opened the parcel we couldn't stop laughing but its no joke and not remotely funny. This 'miniature' is an insult and 'All' for £35.00! What a rip off! Disgraceful. Never again. Graham George ps. Tell Santa he's fired!”

Helpful Report

Posted 2 years ago

“I have already written two reviews for each of the items ordered. The reviews said that the biscuits in the tins were not in any foil or cellaphane wrapping. It seems unlikely they will be fresh by Christmas despite May 2022 date on back of tin. i posted this review after delivery some time ago with no response”

Helpful Report

Posted 2 years ago

“I’m sorry but macaroons tasted artificial, vegan biscuits no flavour at all and mince pies were dry! 😔”

Helpful Report

Posted 2 years ago

“unfortunateley it never arrived !”

Helpful Report

Posted 2 years ago

“Ordered the giant box of personalised chocolates for my sister for her 60th birthday present. Organised for them to be delivered day before my sister's birthday so they were certain to be there for the big day. Biscuiteers failed to deliver. I was very disappointed by their response and handling of the matter when informed them of what had happened. Very disappointed all round.”

Helpful Report

Posted 2 years ago

Hi Kate, I can see our customer service team have been in touch with you regarding your order, I apologise that you were not satisfied with the Biscuiteers response. A full refund and apology was provided. Warmest Regards and Many thanks, Biscuiteers x

Posted 2 years ago

“We ordered a biscuit and arrived 6 days late Called and emailed to discuss this matter Still no response!!! Hoping they will refund as very embarrassing”

Helpful Report

Posted 2 years ago

Good Afternoon Melvin, I can see one of our team have emailed you this morning in regards to what has happened. My apologies for this. Biscuiteers x

Posted 2 years ago

“No, very unhappy with Biscuiteers... init seems that the Biscuiteers discount web page doesn't apply to you...I mentioned this and was promised a 15% discount refund.... Then, when the birthday biscuit arrived it was cracked and broke on lifting it out. I will not be sending any more Biscuiteers selection out again...very disappointing. I really should receive a refund, as the biscuit was damaged. Also you keep referring to me as Julia Worley...and my name is Sylvie Kennedy!! Very bad !!I haven't received the discount either....!!! S Kennedy”

Helpful Report

Posted 2 years ago

“Unfortunately unable to review as Jolly Ginger was not received.”

Helpful Report

Posted 2 years ago

“dried biscuit and was not happy with the taste”

Helpful Report

Posted 2 years ago

“I’ve ordered quite a few boxes now; ranging from teachers gifts, birthday gifts and Father’s Day. This last order (Father’s Day) was the first time I’ve seen the biscuit, and tasted the biscuit. Conclusion: it is just a highly overpriced, pretty looking biscuit, that is far from a taste sensation. I’ve decided the boxes must be silver-plated to justify the cost. As for the I ❤️ U Dad box, the size of the biscuits was offensive. Never ever again. Stick to iced gems; for the price of what you receive from this ‘lovingly hand made and hand iced’ racketeering bunch, you could set yourself up with iced biscuits for a year!”

Helpful Report

Posted 2 years ago

“I placed two orders for delivery to friends in Austria in May 2021 for the letterbox biscuits. I followed the Biscuiteers’ FAQs, researched possible customs charges (which should be no more than 20% of the order cost) and the process involved which advised that I would be alerted by the courier DHL if extra customs charges were applicable. I was therefore extremely disappointed to discover that both friends were asked by DHL directly to pay customs amounting to between 60-110% of the actual cost of the biscuits. DHL made no attempt to contact me at any time. Despite several complaints to Biscuiteers, all they could say is there was nothing they could do about it. Furthermore they made no attempt to further investigate with DHL, so be warned DO NOT USE THIS COMPANY TO SEND ANY ORDERS OVERSEAS. This is the worst customer service I’ve experienced for many years, and I certainly won’t be using them again.”

Helpful Report

Posted 2 years ago

“On my birthday last hear I received a box of your biscuits and a bottle of wine which were amazing. Since then I have sent boxes to friends but this is the first time I have seen one. It was so small considering I spent £40.”

Helpful Report

Posted 2 years ago

“Royal Mail failed to deliver the biscuits fir Eid my friend has yet to receive them it has been impossible to connect with yourselves or Royal Mail so upset”

Helpful Report

Posted 2 years ago

“the biscuits were great but appalling customer service and charged me for boxes plus postage (x3) when i only ordered boxes in one single order. so I would not order on line again. it has been more than one week and still no reply from customer services or sign of my refund. Really poor service and not what I would expect!”

Helpful Report

Posted 2 years ago

Hey Rahala, I am so sorry to hear what has happened, I can see that a member of our Customer Happiness team emailed you last week on Thursday, IF you can give them a email back they will be very happy to help further. Warmest Regards B x

Posted 2 years ago