Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged for a 24 hour delivery. Failed to deliver within 7 days. Failed to reply to complaint and request for return of money.”

Helpful Report

Posted 7 years ago

Hi, We are so sorry to hear this. Our Customer Service team is in contact to get this resolved for you as soon as possible. The Biscuiteers x

Posted 7 years ago

“Still not received as it’s at the post office. Frustratingly there were lots of people on the building site but the postman wanted the signature of Mrs Siddons who didn’t hear the door ☹️”

Helpful Report

Posted 7 years ago

Hello Claire, Thank you so much for your review. I'm so sorry that you have still not received your order. A member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards Biscuiteers x

Posted 7 years ago

“Nice to look at ( small bunch of flowers) and beautifully presented but nasty to eat. Bitter taste to soggy biscuit covered in so so sweet iceing. Very disappointed.”

Helpful Report

Posted 7 years ago

“I normally love Biscuiteers but my friend never received his biscuit and no one is getting back to me by email with an explanation. Disappointed.”

Helpful Report

Posted 7 years ago

Hi Kate, Thank you for taking the time to leave your feedback. We are so sorry this has not been resolved for you; a member of the team has been looking into the whereabouts of your delivery and will be emailing you this afternoon with further information and assistance. Best wishes, Biscuiteers x

Posted 7 years ago

“10 characters?”

Helpful Report

Posted 7 years ago

“I have had to send my order back to you, am awaiting your response. Hugely disappointed in stale,decidedly 'unyummy' biscuit. And poor value for money!!£11.50 for a tiny product. Will not be using you again unless you can promise better baking and quality.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to write to us. We understand that your replacement biscuit was very much enjoyed by the recipient, and apologise again that the initial product was not of our usual standard. With all best wishes, Biscuiteers x

Posted 7 years ago

“The products look amazing but failed to arrive. Should have been with me on the 14th June.”

Helpful Report

Posted 7 years ago

“Delivery was quoted as 2/3 working days but arrived on the 4th day (Saturday) when the clients i sent them to were not at work. the biscuits were delivered to a neighbouring office apparently but i have not found out if they reached the client (would have been 2 days old by then). i emailed about delivery and response said very sorry, i responded saying this was not good enough, no further response has been received from Biscuiteers. please contact me as i wish to take this further”

Helpful Report

Posted 8 years ago

Thank you for your review. I am sorry to hear you have been disappointed on this occasion. I can confirm that your order arrived on the 3rd day after being dispatched on the 2-3 day delivery service which was selected at the time of checkout. We do advise that although 95% of parcels will arrive on the 2nd day, occasionally Royal Mail need a 3rd day to complete delivery. However this was still within the selected time frame requested at the checkout. Our customer service team have been in touch directly, so if there is anything else they can be of assistance with please do not hesitate to let them know. Best wishes, Biscuiteers x

Posted 8 years ago

“Initially made the order on a Friday - didn't see that had to be before 1pm for next working day delivery. Therefore the recipient was not at home as the delivery was made on the Tuesday (unsure why we paid premium postage) when it wasn't actually next working day. Then two further attempted deliveries were made but the recipient was not there. We ended up redirecting the parcel back to us so we could drive the gift to them - this ended up with a delayed gift that was meant to cheer someone up being untimely! to make it worse the box was bashed and the lid doesn't fit on the tin so they weren't fresh. This was meant to be a kind gesture of a thoughtful gift but caused stress and a poor quality product as a result.”

Helpful Report

Posted 8 years ago

Thank you for your reply. Your order was made on a Friday after our Next Working Day delivery cut off point, so the first available date that would have been available to you, and the date that was selected was the following Tuesday. I'm sorry to hear that your recipient was not at home at the time the delivery was made. Our courier service do their best to keep customers informed of their one hour time slot, and provide alternative options if a recipient will not be at home, such as leaving the parcel with a neighbour. I'm sorry to hear that this was not appropriate for you. I believe you have been in touch directly with customer services who are further looking into the damage your tin received in transit on its journey. Again, we do apologise that this was a disappointing experience for you. Best wishes, Biscuiteers x

Posted 8 years ago

“I have now been tricked by not one, but two, of your "offers". Your customer care team could not have been less interested. Poor show all round Bisuiteers.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. We do apologise that you found our offer for £5 off our Chocolates misleading because it did not include the Biscuit tins that are chocolate flavoured. We have passed your feedback on for future reference. Best wishes, Biscuiteers x

Posted 8 years ago

“Hey I have not received anything yet...”

Helpful Report

Posted 8 years ago

Thanks for leaving a review! Your order is being shipped on a 7-10 working day Royal Mail International service and should be with you at any time now! We will pop an email over to you with the tracking details so you can keep an eye on your delivery. Best wishes, Biscuiteers x

Posted 8 years ago

“Very disappointed, ordered biscuits for Mother's Day and paid additional cost for Sunday delivery and Mother's Day personalisation. Biscuits did not arrive until Monday and there was no notification on the Sunday. Very poor. Despite offering to refund the delivery charge when I complained, I still have not received. For a a very expensive and bespoke product, poor service.”

Helpful Report

Posted 8 years ago

Hi Claire, thank you for taking the time to leave a review. We are so sorry once again that your biscuits were not delivered on the nominated day! We can confirm that your delivery charges were refunded as agreed, and we will follow up with an email to confirm this. Please accept our apologies for the disappointment caused by the late delivery. I hope that the biscuits were enjoyed by the recipient when they were received. Best wishes, Biscuiteers x

Posted 8 years ago

“To be totally honest my first experience with The Biscuiteers was not good. I paid £7 for delivery on Valentines Day. I even rang before placing the order to ensure that they would be there on the day & they weren't. When the chocolates eventually turned up they read "I ❤️ Yo". Despite our love of sushi, I would have rather had an iced "u" in there rather than a blank. After all Valentines is about celebrating the love of your nearest & dearest, not a well known sushi bar!!! I was so looking forward to doing a little silly something for my partner & it turned into an absolute farce. Sadly I won't be using this company again. Disappointed.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to get in touch about your order. This is so disappointing to hear! A Biscuiteer will be contacting you directly today to further discuss and resolve this for you. Biscuiteers x

Posted 8 years ago

“I bought a gift for my partner for Valentine's Day. It still hasn't arrived. No compensation whatsoever.”

Helpful Report

Posted 8 years ago

Hi Richard, Thank you for taking the time to review your experience. We are glad that we have since been able to resolve this for you, and would like to apologise once again for the problem with your Royal Mail delivery. Best wishes, Biscuiteers x

Posted 8 years ago

“The packaging and delivery was great as always is the case with Biscuiteers. However, the 3 kings were stuck onto the backing misaligned and I was led to believe it was a card, not 3 biscuits stuck to a bit of packaging.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to get in touch in regards to your biscuit card! I'm so sorry to hear that this was misaligned. I've passed your feedback on to our production team so that they are aware of this and can take the appropriate measures to ensure this does not happen again. Our biscuit cards are so called as they are a Biscuit alternative to a traditional greetings card. As mentioned in the product description these biscuits come in a beautiful presentation box, and include the option to have a gift message for the recipient. If you have any other comments or feedback please do let us know by emailing yum@biscuiteers.com x

Posted 8 years ago

“I have already sent feedback by email about my disappointment with this product which I bought as an anniversary greeting for my parents. When I saw the product I could not believe how small it was for the price and £9.00 on top for delivery. I have now deleted my account after your inadequate response to my email.”

Helpful Report

Posted 8 years ago

Hi Paula, Thank you for taking the time to leave your thoughts on our Champagne Biscuit Card. We do include the dimensions of the box that the two biscuits will arrive in in the product description so you know what you will be receiving prior to delivery. I am sorry to hear that you were disappointed by the product that you received. We will certainly speak to the marketing and production team to ensure that the product description is as clear as it can possibly be going forwards. In regards to the delivery service, DPD offer us a premium weekend delivery service and are able to delivery on Saturdays and Sundays via courier, and this is therefore more expensive. I am happy to hear there were no issues with the delivery service itself, however I am sorry that you were disappointed by the price. Thank you again and best wishes - The Biscuiteers

Posted 8 years ago

“You've already received my review. See Facebook review by Linda Bradley. I asked you to remove me from all mailings. Clearly you haven't even managed to do this correctly. Could you try again? I'd like to put no stars but it doesn't seem to want to accept that.”

Helpful Report

Posted 8 years ago

“Didn't arrive on time, I ordered on the Thursday for delivering on the Saturday, paid extra, and it didn't arrive until the Tuesday which was too late. Won't be using again unfortunately.”

Helpful Report

Posted 8 years ago

“Sadly the wrong biscuits were delivered. I ordered GF congratulations biscuits for a friend but she was sent normal thank you ones instead. The customer experience in having the correct replacement ones sent out was fantastic - swift friendly responses and correct fast taken plus an apology voucher. However sending out the wrong biscuits in the first place is a serious flaw in your customer model!”

Helpful Report

Posted 8 years ago

Hi Helen, We are so sorry once again that there was an error with your order. Thank you for bringing this to our attention. We are working hard to ensure our packing and dispatch processes are as quick as they possibly can be whilst also being accurate in order to avoid mistakes like this happening. We are so glad you were pleased with the customer care you received and that we were able to resolve this for you. If you need anything further from us please do not hesitate to let us know. Biscuiteers x

Posted 8 years ago

“Absolutely terrible - you sent my friend an out of date biscuit from March 2016. And the star I've given is a mistake as I wouldn't give you a star. Completely disappointed and let down.”

Helpful Report

Posted 8 years ago

Hi Emma, Thank you for taking the time to leave your feedback. We are so disappointed to hear of your experience! We have rigorous checks in place to ensure the biscuits are at their freshest when they leave us, so we will be investigating how this error could possibly have taken place. We will be speaking to our production team and kitchen about this matter urgently, and a customer service executive will be in touch directly via email for some further information and to offer a resolution to this matter for you. Biscuiteers

Posted 8 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews