Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly most of the biscuits were broken, so the recipients weren't able to fully appreciate l the lovely designs. My parents said the biscuits were ok, perhaps a little too sweet though?!”

Helpful Report

Posted 8 years ago

Hi Louise, Thank you for your review. I am disappointed to learn that the biscuits for your parents arrived broken. We would really like to find out more about your order. Our customer service executive will be in touch with you today. The Biscuiteers.

Posted 8 years ago

“Disappointed. The biscuit card was a lot smaller than I expected, and wasn't much bigger than two party ring biscuits (I did take a photo of said card with two party rings, see below) and the biscuit itself was stale and inedible. It's only saving grace was that it looked nice and the packaging was nice, good job the recipient didn't know the shocking price I paid as it all ended up in the bin! I will not be ordering from bicuiteers again and I feel totally ripped off.”

Biscuiteers 1 star review on 27th July 2016

Helpful Report

Posted 8 years ago

Hello Lucy, Many thanks for taking the time to leave your review. We are very sorry that you have been left disappointed with the size of your Beer Biscuit Card, all our product sizes are shown on the product pages in order to avoid any confusion or disappointment. It is very unusual that our customers have a complaint of this nature as here at the Biscuiteers we take every care throughout the biscuit-making process to ensure the taste and texture are of the highest standard possible. We would like to sort this for you, if you would like to further contact the customer service team directly, please email us at yum@biscuiteers.com Kind regards, Biscuiteers

Posted 8 years ago

“Very disappointed as gift was for an important anniversary and arrived 3 days late in spite of paying for next day delivery and being emailed by courier companies any to say delivery was on its way.”

Helpful Report

Posted 9 years ago

Hi Tamsin, Thank you for your review. We do understand how important it is that our orders arrive on the date specified and we are disappointed that on this occasion delievry of your anniversary gift arrived later than expected. We believe our customer service team have already been in touch with you regarding your order. The Biscuiteers

Posted 9 years ago

“Biscuits taste and look good, but service is terrible. Paying almost 7 pounds for delivery and everyone I know including myself has never had an order arrive on time. My last order was nearly two weeks late and when I wrote and complained they didn't even dignify me with a reply, Cheers Amanda.”

Helpful Report

Posted 9 years ago

Hi Amanda, thank you for your review. We are sad to hear you are disappointed with the delivery service and that your order did not arrive in time, this is certainly not our intentions and something we take very seriously at Biscuiteers. We do try and respond to emails within 24hours, we have checked our email records and your email was responded to on the 10th March requesting that further address information was needed for the international address, please do let us know if the email was not received. One of our customer service representatives will be in touch to resend the email and go through the delivery of your order with you. The Biscuiteers

Posted 9 years ago

“Very disappointed. I received a mail starting the order would be delivered on the Friday before Mother Day. My Mother was texting saying iit has nt arrived which made her worry the gift had got lost The gift eventually turned up Monday afternoon a day late.”

Helpful Report

Posted 9 years ago

Hi Sally, Thank you for your review. We are sorry to hear you feel disappointed by the delivery service provided. I can see on your order that delivery was estimated on the 4th March with Royal Mail on a 2-3 day service. 95% of parcel sent do arrive on the second delivery day however, as the delivery was made the day after the selected date we would certainly like to make this up to you. We will be in touch via email shortly to resolve the issue. The Biscuiteers

Posted 9 years ago

“I purchased biscuiteers for my Mother for Mother's Day. When ordering I was told they would be delivered in 2-3 working days. I ordered them on February 29th. They were delivered on March 7th, the day after Mother's Day. This was very disappointing as my Mother did not receive any gift for Mother's Day. I contacted biscuiteers to ask when the delivery would happen. I did not receive any response. Again this was disappointing. I always recommend biscuiteers to my friends and regularly purchase gifts from your Clapham store. I will be slow to do so again. Ciara”

Helpful Report

Posted 9 years ago

Hi Ciara, Thank you for your review. We are sorry to hear you feel disappointed by the delivery service provided. We have had a look at your order and unfortunately, due to the delivery address being outside of the UK, our international delivery option should have been selected. Our standard 2-3 working day delivery only operates within the UK, thus resulting in your parcel taking a little while longer to be delivered. We are very sorry for any confusion this may have caused you and hope the gift was thoroughly enjoyed. The Biscuiteers

Posted 9 years ago

“So disappointed. I've used Biscuiteers many times and been really happy with the orders but they have started using UK Mail which apparently cannot deliver to flats. The cupcake I ordered over a week ago will have expired now and was never delivered, even though I was contacted and told it would be redelivered on Thursday. Such a shame and waste of money.”

Helpful Report

Posted 9 years ago

Hi Cate, thank you for your review. We are disappointed to hear that you experienced issues with the delivery of your cupcake, this is certainly not what we wish for our customers. We believe our customer service team have been in touch with you regarding your order. The Biscuiteers

Posted 9 years ago

“I bought a personalised biscuit online and it never arrived at the delivery address so I am very disappointed.”

Helpful Report

Posted 9 years ago

Hi Katarina, thank you for your review. Our customer service executive will be in touch via email with the relevant tracking information for your order. The Biscuiteers

Posted 9 years ago

“Packaging was beautiful so I can see what you pay for. However, when I say the size of the biscuit, I was far from impressed. In all honesty I was too embarrassed to give it as a present. Perhaps I missed the dimensions but if not I feel they should be added to the product.”

Helpful Report

Posted 9 years ago

Hi Rachel, Thank you for your review. All of our biscuits are hand iced one biscuit at a time by our icers in London. Our biscuit card box dimensions are listed in the “about product” section should you need to look at dimensions in the future. We appreciate your feedback on the size of the biscuit and will certainly pass this on to the product development team. The Biscuiteers

Posted 9 years ago

“I ordered a small card for a friend who had just gone through a big break up. The card is small enough to be posted through the door but for some reason was booked onto a signed for service. This was not flagged, the card never arrived in time. When I called up the shop said they weren't sure either why it had happened. I've since been refunded the delivery fee but the card will arrrive in another 3 days... so that will be 10 days after the orignial order. It looks like I don't care, I've had to tell her I tried to send her something which has ruined the surprise. I wish I'd used a different company which would have delivered something on time.”

Helpful Report

Posted 9 years ago

Hi Emily, Thank you for your review. We are really sorry to hear you have experienced problems with your delivery. We never like our customers to feel disappointed so will certainly be in contact via email to discuss the matter with yourself. The Biscuiteers

Posted 9 years ago

“The design of the biscuits was beautiful but the taste was horrific. It was stale and tasteless! Very disappointed and will not be buying from here again. Also, very overpriced for what I received!”

Helpful Report

Posted 9 years ago

Hi Bea, Thank you for your review. We are very upset to hear that your biscuits do not meet the high standards we strive for at Biscuiteers. It is very unusual that our customers have a complaint of this nature as we take every care throughout the biscuit-making process to ensure the taste and texture are of the highest standard. We will be in contact via email to try and resolve the matter. The Biscuiteers

Posted 9 years ago

“Waste of money do not buy. Tastes awful no where near as good as the original flavour. Most importantly it is tiny. I complained & all they did was offer me 15% off my next order - they want me to spend more money!”

Helpful Report

Posted 9 years ago

Hi Laura, Thank you for your comment. We are really sorry to hear you feel disappointed by your experience with us. I can assure you this was far from what we intended. We will certainly pass your thoughts along to our production team regarding the taste of the biscuit and ensure taste tests are done on the product. The Biscuiteers

Posted 9 years ago

“The biscuits are lovely but some glitch during order meant the date of delivery was a month early! Ruined the surprise and present and had little sympathy from biscuiteers. Won't be buying again”

Helpful Report

Posted 9 years ago

Hi Felicity, Thank you for your comment. We are really sorry to hear that you feel disappointed by your experience with us. We are a small team here at Biscuiteers and we always try and deliver what we call 100% biscuit happiness, I can see your experience hasn't lived up to that. We can completely understand the upset caused by the items arriving earlier than anticipated. We have spent a long time developing our website to try and ensure that the checkout process is as user friendly as possible, which is then followed up by a confirmation email, outlining all of your order information. Please accept our apologies if this was missed. We will certainly pass your comments along to our web team. The Biscuiteers

Posted 9 years ago

“Unfortunately the order was delivered late due to an error by the carrier - even though I had paid the express charge for next day delivery. So neither of us best pleased.”

Helpful Report

Posted 9 years ago

Hi Roslyn, Thank you for your comment. We are sorry to hear that you feel disappointed by the delivery service provided. As stated in our email conversation, we refunded your delivery charge and set up a promotional offer for your next purchase with us. Please feel free to contact us via email or telephone should you have any further queries. The Biscuiteers

Posted 9 years ago

“Utterly disgusted by attitude of sol called customer services Bought Christmas biscuits for Christmas, delivery in December, the system somehow despatched in November, The minute I earliest, automated email I contacted customer services, no help, just told to refuse parcel, parcel delivered to neighbours. Resultant service reaction tough! Your neighbour accepted and the "computer says" Abdication and appalling service”

Helpful Report

Posted 9 years ago

Hi Penny, Thank you for your comment. We are sorry to hear you feel disappointed by the service provided. I have been informed that a senior member of the team has got in contact to try and resolve the issue for you. We have also made a note that a second tin is going to be dispatched, if you could just let us know when you would like us to resend the tin. The Biscuiteers.

Posted 9 years ago

“I have complained twice about my order but have not yet even had the courtesy of a reply. Paid extra for next day delivery for a birthday gift but it was delivered 3 days later. Dreadful ! Have only given one star because I couldn't submit this review with zero”

Helpful Report

Posted 9 years ago

Hi Carole, Thank you for your comments & please accept our sincerest apologies for the problems you have experienced. As stated in my email, we have spoken to UK Mail and they are currently investigating why your order was not delivered when requested. We have refunded your delivery charge and are awaiting confirmation from UK Mail as to why the delivery was unsuccessful. As soon as we have further details we will be in contact. The Biscuiteers

Posted 9 years ago

“I love biscuiteers. But this time I ordered last Thursday and my parcel has only just been delivered. It was dispatched the same day and I am surprised that it's taken so long? Hope the feedback helps as love you guys and your products Jo”

Helpful Report

Posted 9 years ago

Hi Joanna, thank you for your comments. We are really sorry to hear that your order was not delivered on the specified date. We have refunded your delivery charge and will ask Royal Mail to investigate why this was not delivered on the 30th as requested. The Biscuiteers

Posted 9 years ago

“I was so disappointed with my experience with Biscuiteers. I had to find out from the recipient that she had not received her order on the day I paid extra for it to arrive on. I was not contacted by Biscuiteers to say that there had been a delay because the delivery had been refused by The Portland Hospital (something I find hard to believe from a private hospital who receive deliveries all day, every day). Biscuiteers then redelivered to a home address and didn't charge a delivery fee, a gesture which frankly made no impact on me. I will never order from Biscuiteers again, and would advise my friends and colleagues the same.”

Helpful Report

Posted 9 years ago

Hi Lucy, Thank you for leaving your feedback. We are so sorry that you are unhappy with the service you received from us. I hope the recipient enjoyed their biscuits once they received them at there home address. Your feedback was passed on to our courier company. Kind regards, The Biscuiteers

Posted 9 years ago

“Hi, I love the idea of these and I bought them as a present for a birthday. The biscuits got delivered to someone else as there was a mix up! Quite annoying as I then had no present to give! Biscuiteers did call me to notify me of the mix up but still very disappointing!”

Helpful Report

Posted 9 years ago

Hi Lucy, Thank you for leaving your feedback. We are very sorry that your biscuits were sent to an incorrect address and arrived late, this was an unusual circumstance and our dispatch team were informed immediately to avoid anything like this happening in the future. I hope the recipient enjoyed their biscuits. The Biscuiteers x

Posted 9 years ago

“When my Tom Cat Biscuit Card arrived I was extremely disappointed. The icing design had all fallen off in the box. I bought this as part of a gift for someone but felt I could not use it. It was a waste of money in my opinion.”

Helpful Report

Posted 9 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews