Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,795 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some last minute Christmas biscuits to arrive on Christmas Eve. Unfortunately one of the orders was not delivered until after Christmas even though I had paid for express delivery and it said it was guaranteed (hence the star deduction). However I can't fault the design and quality of Bicuiteers, and the website is lovely and easy to use. Just a shame about one of the deliveries.”

Helpful Report

Posted 9 years ago

Hi Anna, Thank you for your review. We are sorry to hear that your delivery did not arrive on the specified date. One of our customer service executive's will be in touch via email regarding delivery. However it is great to hear that you were happy with the design and quality of our biscuits. The Biscuiteers

Posted 9 years ago

“Beautifully iced biscuits that taste great too, though it's a shame to eat them because they look so good. Only let down is that's it's on the pricey side.”

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Posted 9 years ago

“Lovely family presents - a little expensive but worth the extra quid due to the extra work that had gone into it.”

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Posted 9 years ago

“The biscuits both looked and tasted as good as I'd hoped. The only problem I had was with the website, I found it impossible to order what I wanted. However I spoke to one of your employees and they were extremely helpful and took my order over the phone.”

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Posted 9 years ago

“Purchased a number of tins as gifts for Christmas, following a recommendation from a friend. From point of purchase, order was quickly confirmed and delivery prompt. Absolutely love the packaging too!”

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Posted 9 years ago

“I ordered a tin of Biscuiteers dog-shaped biscuits for a meeting at work, and they went down extremely well! They looked really fun and tasted delicious. My only negative point was that two of the biscuits (out of sixteen) arrived broken. It's unusual as the biscuits are very well packaged - I've ordered biscuits before from Biscuiteers and this is the only time it's happened.”

Helpful Report

Posted 9 years ago

“The two tins were bought as Christmas Presents. Sadly, the wrapping was stuck down, so I haven't been able to see them. I have to say, I was a bit disappointed with the size of the tin. I thought it was a bit small”

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Posted 9 years ago

“I have sent the tins of biscuit as presents, so haven't seen them myself but they are always well received, beautifully presented and apparently delicious! Also, delivery is on time.”

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Posted 9 years ago

“Lovely present for a friend, which arrived on the day expected. Thank you. Delivery cost is a bit expensive though.”

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Posted 9 years ago

“Still novel enough to justify the outrageous price .... Which is why I still order from you but you need to start lowering the price, particularly as they're not personalised items.”

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Posted 9 years ago

“Whilst the biscuits are lovely and always well-received, the website itself is quite cumbersome to use and the having to add addresses in to the address book to arrange a delivery is annoying, as some are a one-off. Also, it would be nice to have more options on the personalising for birthday card biscuits.”

Helpful Report

Posted 9 years ago

“I love Biscuiteers. I'd love them even more if some options were available for mini tins. Some people are overwhelmed by a £30-50 edible gift. Some tinned items for sharing priced around the £15-£20 mark would be fabulous too.”

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Posted 9 years ago

“Firstly, the biscuits look wonderful in the photos, but not having seen or tasted them personally, I cannot comment! Regarding my order, my only disappointment was that I was not able to purchase a largish quantity in a different container as I wanted them for a large group of people. In the end I had to buy four separate tins, which wasn't really what I wanted. But I appreciate that you cannot accommodate everybody's individual needs. I believe the recipients enjoyed them but I haven't heard!”

Helpful Report

Posted 9 years ago

Hi Louise, Firstly, thank you so much for leaving a review! It is always super helpful to recieve feedback from our customers. You have raised a good point regarding the larger quantity tin and this is something we are going to pass onto our production team. Can we ask, were you buying for friends and family or were you buying on behalf of a work engagement? Any information you can give us we would appreciate greatly! All the best, The Biscuiteers

Posted 9 years ago

“delivered on time and in a lovely presentation tin. Very pretty biscuits too. Happy customer”

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Posted 9 years ago

“The delicious Mr Men biscuit came in a delightful little box and was perfectly formed! Our son loved it and he's quite discerning. These biscuits make an unusual and special gift. I'll definitely order again.”

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Posted 9 years ago

“Delivered fast and efficiently. The product was exactly as I ordered. Was a little pricy tho.”

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Posted 9 years ago

“The item arrived on time and was the correct one. The recipient loved it. I just found the price to be a tad expensive for one biscuit so would tend to only order them in exceptional cases.”

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Posted 9 years ago

“The biscuits always look great but I wish you could get all the the designs in the vanilla flavour.”

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Posted 9 years ago

“A good service and product, although it is not the cheapest gift idea it is unusual and the packaging is lovely.”

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Posted 9 years ago

“A fabulous idea for a special gift for a friend. They're just a little on the pricey side though, so unfortunately I can't send them more often.”

Helpful Report

Posted 9 years ago

Biscuiteers is rated 4.6 based on 5,795 reviews