Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, fab product choices which the recipients are delighted with. A present with a difference.”

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Posted 7 years ago

“Perfect way to say an extra special thank you.”

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Posted 7 years ago

“They are just DELICIOUS and packaged and decorated so beautifully. Such a treat for the family”

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Posted 7 years ago

“Biscuits all arrived broken.”

Biscuiteers 1 star review on 25th January 2018

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Posted 7 years ago

Hello Jennifer, Thank you so much for leaving a review. We are so sorry that your biscuits arrived damaged. This is really unusual and we are looking into this with our delivery service and our production team to make sure this does not happen again. In the meantime we have been in contact with the recipient and we are arranging a replacement order to be sent out to them. We are sorry for any inconvenience this may have caused you and the recipient. Thank you and Kindest Regards. Biscuiteers x

Posted 7 years ago

“Lovely things in lovely packaging and you can send to anyone!”

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Posted 7 years ago

“Didn’t arrive on the day I selected.”

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Posted 7 years ago

Hello, thank you for taking the time to leave a review. With our Royal Mail delivery service it is not guaranteed that the delivery will arrive on the selected day, as some deliveries do need a little extra time and arrive on the next working day. We do try to make this clear on our website and in the confirmation email. Please note that we have a courier service which guarantees the arrival of your order on the chosen date. The Biscuiteers x

Posted 7 years ago

“They were damaged and without photos I couldn't get a refund. Offering me a voucher was pointless and never using again!”

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Posted 7 years ago

Hello, We are so sorry to hear this. We have spent a lot of time getting our packaging right so we can avoid breakages. On the rare occasion when our parcels do arrive damaged we have a policy where we replace immediately, or alternatively we can offer a credit. However we do require images of the issue in order to process these. I believe a member of our customer service team has been in touch with you regarding this. The Biscuiteers x

Posted 7 years ago

“Amazing service throughout.Thank you!”

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Posted 7 years ago

“The order did not arrive in time for the birthday despite ordering it four days in advance. Then when I spoke to customer services no apology no refund and no response to email sent four days ago it’s really disappointing if you order a present for it not to arrive till two days after when you pay £4 for delivery. Very disappointing”

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Posted 7 years ago

Hi Ella, thank you for taking the time to leave a review. With our Royal Mail delivery service it is not guaranteed that the delivery will arrive the next day. We do try to make this clear on our website and in the confirmation email. However, we do have a courier service which guarantees the arrival of your order on the selected date. If there is anything else we can help you with please don't hesitate to contact the Biscuiteers customer service team via yum@biscuiteers.com. The Biscuiteers x

Posted 7 years ago

“A fantastic pick me up gift that I sent to my goddaughter after she broke her arm. I sent her a get well soon little miss hug and it cheered her up! Thank you so much for the quick delivery and great packaging that came with the yummy biscuit too!”

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Posted 7 years ago

“I haven't personally tasted them, but as a thank you gift they were very well received by my daughter-in-law.”

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Posted 7 years ago

“Excellent customer service as always, absolutely first class, delicious biscuit, delivered on time and in lovely packaging. Beautifully iced and was a lovely, happy surprise for the birthday girl, thank you!”

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Posted 7 years ago

“Have bought several as presents for different occasions. Everyone has loved them. So original!”

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Posted 7 years ago

“Beautiful biscuits but very sadly they arrived broken. Rather a shame as they’d been a present.”

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Posted 7 years ago

“Lovely gifts for Christmas, housewarming and just because I couldn’t resist - some for ourselves too.”

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Posted 7 years ago

“Great for sending gifts always very well received, good fun.”

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Posted 7 years ago

“I bought them as gifts so didn't see them However loved the tins The feed back from friends was really good They LOVED them”

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Posted 7 years ago

“They put a smile on the faces of the recipients they were delicious and devoured in a flash!”

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Posted 7 years ago

“The product quality The way you present the product”

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Posted 7 years ago

“The delivery time was excellent but was never delivered to the right person. My brother is still waiting for his Christmas gift.”

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Posted 7 years ago

Hello, thanks for your email. We are really sorry to hear this, we hope to get this resolved ASAP for you. If you haven’t already do get in touch with yum@biscuiteers.com and our team will happily send a replacement. The Biscuiteers x

Posted 7 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews