Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for my biscuit on the 28th February for my friend who lost her mum and hoped it would arrive on the 1st March. I understand there was snow and adverse weather conditions during this week but she only received it yesterday (7th March) and I feel really disappointed with this :( it states on your website that 95% of deliveries are delivered the next day and the remaining 5% on the following day but in my experience this is not the case. I really wanted my friend to receive it ASAP and am disappointed it took so long, considering I paid almost £5 for delivery.”

Helpful Report

Posted 7 years ago

Hi Julie, thank you for your review. I'm so sorry to hear of the late delivery of your gift due to the extreme weather conditions lately. A member of our customer service team has been in contact with you separately to offer an apology for this and any disappointment caused. Biscuiteers x

Posted 7 years ago

“Present for my mother. She said it was beautifully presented and she was very impressed it didn’t smash having been posted through letterbox. She said the biscuit was very tasty but thought the icing was a bit too brittle, if came off in one piece when she bit into the biscuit. Said she was really pleased to receive it”

Helpful Report

Posted 7 years ago

“To be clear, I like the product, the biscuits I have received have been lovely and those I have sent have been well received, when they have arrived. However customer service is absolutely appalling for an expensive novelty item. Not only are email contact response times painfully slow but their idea of a goodwill gesture for expensively ruining a gift with late arrival and poor website function is risible, Briefly, there is a problem with the website and two months in from my first brush with it it goes I rectified. The issue is that you select a delivery date and then at check out it tells you that it is unavailable for your address, mainland UK in this case, commuter belt for a major city. The first time I went around in circles trying to rectify this and sent numerous emails which got appallingly slow responses (I'm living outside of the uk so phone wasn't an option for various reasons), I literally lost hours of my life and the biscuits arrived abut four days after the recipient's birthday. I was offered a £5 credit which I found underwhelming. However, today I thought I might try again for Mother's Day same issue on the website and no answer to my email. So, I'd give the biscuits four stars, five for beauty and three for taste, they are on the hard side but still nice enough. Customer service a gets resounding nil.”

Helpful Report

Posted 7 years ago

Hello Fiona, Thank you for taking the time to leave us a review. I believe our customer service team are in contact with you to try and get to the bottom of what seems to be happening to your orders at checkout. We really apologise that there seems to be an issue and will hopefully be able to resolve this for you as soon as possible. During our busy times of the year such as Mother's Day it can sometimes take up to 48 hours for our customer service team to respond to emails so I'm sorry if this has been the case for you, a member of our customer service team will contact you now though. Thank you and Kindest Regards. Biscuiteers x

Posted 7 years ago

“Although it looked good, it did not taste good. It was too hard to bite. Just an ornament really.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you so much for taking the time to leave us a review. I am so sorry your Biscuit Card did not taste as it should have. This is really disappointing and a member of our customer service team will be in contact to discuss this further with you. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“My friend was thrilled with her biscuit gift and we both thought they they were beautiful!”

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Posted 7 years ago

“I sent my box as a gift and the recipients were thrilled and delighted. They arrived on time and were a real surprise, they hadn’t heard of you before but I think you will have a few new customers as a result. The biscuits were little works of art, beautifully packaged and a real treat.”

Helpful Report

Posted 7 years ago

“Bought for a get well soon gift and my friend loved them - super effocient delivery too. Would definitely use again, thank you”

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Posted 7 years ago

“My brother and sister-in-law were delighted with the Baby Shower biscuit tin - the biscuits looked amazing (almost too good to eat!) and tasted fantastic!”

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Posted 7 years ago

“The people I sent them to were so delighted and surprised”

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Posted 7 years ago

“Beautifully packaged, personalised, yummy and arrived the next day! Perfect surprise for someone.”

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Posted 7 years ago

“We were looking for unique gifts on a trip to Japan. Both boxes looked amazing and were greatly appreciated by our Japanese friends. Easy to use website with smooth delivery and customisation options 👏👏👏”

Helpful Report

Posted 7 years ago

“Biscuits arrived in Hong Kong on time but sadly two of the biscuits were smashed upon arrival. There was no personalisation evident. Recipient said biscuits were delicious however. I would not order for overseas again .”

Helpful Report

Posted 7 years ago

Hello, Thank you so much for taking the time to leave us a review. We are so sorry that your biscuits arrived damaged, this is really disappointing and a member of our customer service team will be in contact with you directly to discuss this further. Thank you and Kindest Regards. Biscuiteers x

Posted 7 years ago

“Well presented tasty biscuits”

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Posted 7 years ago

“They make everyone and anyone who receives them so happy”

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Posted 7 years ago

“Beautiful I sent my boyfriend a box of chocolates and he absolutely loved them and said they was delicious! Thank you”

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Posted 7 years ago

“Easy-peasy”

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Posted 7 years ago

“Easy ordering, feast service and kept me informed from bake to delivered product.”

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Posted 7 years ago

“I simply love these biscuits they are beautiful and are packaged in a unique way. Always such a pleasure to order as gifts and when you’ve receive one yourself ! Very reliable service.❤️🌺😘 Yellie”

Helpful Report

Posted 7 years ago

“Beautiful biscuits, buts sent an email about the delivery for Valentine’s Day being late & no one has bothered to contact me!!!!”

Helpful Report

Posted 7 years ago

Hello Pam, Thank you for taking the time to leave us a review and for sending us an email. I can see that a member of our customer service team has now replied to your email explaining our delivery process. We apologise if you were waiting for a reply, we do say that it can sometimes take up to 24 hours to receive an email reply. We really hope the recipient enjoyed their gift. Thank you and Kindest Regards. Biscuiteers x

Posted 7 years ago

“A perfect tasty alternative to flowers on Valentine’s Day!”

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Posted 7 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews