Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully presented and everything tasted amazing. I will deffo be ordering all my gifts from here from now on.”

Helpful Report

Posted 7 years ago

“I chose special Gluten Free biscuits as my aunt's Christmas present. I paid extra to ensure it would be delivered on a set day, so i could ask her to be home for the delivery. The biscuits went AWOL with the delivery company DPD, and they were never delivered. Result i had to go and buy an emergency gift so spent out twice. Very disappointed. But it appears the fault lies with DPD not Biscuiteers. I wouldn't trust the process though to try again.”

Helpful Report

Posted 7 years ago

Hi Graham, thanks for your email. We are really sorry to hear this. Our Customer Service team have picked up with you separately regarding this issue. We do apologise for this, we have been let down by DPD on this occasion and we hope to get this resolved ASAP for you. The Biscuiteers x

Posted 7 years ago

“The biscuits themselves were absolutely stunning and the 2 orders I placed were well received. What I didn't expect was that after paying for a nominated date for delivery that the actual delivery was delayed until after Christmas. Not what I expected.”

Helpful Report

Posted 7 years ago

Hi Leoni, thank you for taking the time to leave a review. We are really sorry to hear this. Our Customer Service team have been in contact with you via email regarding this issue. We do apologise for this, we have been let down by DPD on this occasion and we hope to get this resolved ASAP for you. The Biscuiteers x

Posted 7 years ago

“Very disappointed as biscuit failed to arrive!”

Helpful Report

Posted 7 years ago

Hello, thanks for your email. We are really sorry to hear this, we hope to get this resolved ASAP for you. If you haven’t already do get in touch with yum@biscuiteers.com and our team will happily send a replacement. The Biscuiteers x

Posted 7 years ago

“Very disappointed - this arrived several days late, with no delivery note left on day one, and ruined a Christmas surprise for my sister who was working in A&E over Christmas. Requests for a refund were ignored.”

Helpful Report

Posted 7 years ago

Hello. We are so sorry to hear that. I believe our Customer Service team has picked up with you to resolve this ASAP. Apologies if there was a delay, we have had an incredibly high number of enquiries during the festive and New Year period and it has taken a little longer to get back to customers than usual. We will get this sorted as soon as we can for you. The Biscuiteers x

Posted 7 years ago

“Was a good lazy family idea for me as I was unable to get to the shops this year. However, there wasn’t a lot of biscuit for the money!!”

Helpful Report

Posted 7 years ago

Hello Taya and thank you so much for taking the time to leave a review. We really do appreciate all feedback from customers and we have taken your comments on board. We have received an incredibly high number of calls and emails this festive period and so it has taken us a little longer to get back to customers than usual to respond and we are very sorry about this! The Biscuiteers x

Posted 7 years ago

“Superb, tasty, luxury, well presented. Did i miss anything. If you want quality then you need look no further than Biscuiteers for your chocolates , Biscuits and cakes for most all occasions”

Helpful Report

Posted 7 years ago

“These biscuits are a great present. To tell you the truth I have never tried them. I have only bought them for others and they have said they are to beautiful to eat and then once they have tried them they don't share! So I think they must be extremely popular.”

Helpful Report

Posted 7 years ago

“I'm sorry to say, the flower biscuit box arrived, beautifully I must say, however the biscuits were extremely hard; to the point i thought i would damage my teeth! I contacted Biscuiteers who were quite helpful and i'm now in the process of sending them back for inspection. I will review once I hear back!! On the positive side my brothers Christmas biscuits were wonderful!”

Helpful Report

Posted 7 years ago

Hi Sally, thank you for your email. We are really sorry to hear this. Our Customer Service team have picked up with you separately regarding this issue. We hope to get this resolved ASAP for you. The Biscuiteers x

Posted 7 years ago

“It was delivered 24hrs after the date l requested even though l gave you a few days notice as to the day l wanted. On arrival l was disappointed as to the size of my gingerbread man l could have bought one for less than a pound and iced it myself l am not complaining of the taste of product packaging was very good Eventually lfound one in my local bakers 4 times bigger more detailed icing complete with cellophane and red bow which to me was much better value In future l will stick with them.”

Helpful Report

Posted 7 years ago

Hi Doreen. Firstly we do apologise that your delivery did not arrive on the day that you had selected, I believe a member of our customer service team has been in touch about this. Thank you so much for taking the time to leave a review, we really do appreciate all feedback from customers and we have taken your comments on board. The Biscuiteers x

Posted 7 years ago

“Beautifully presented boxes of home baked biscuits. Absolutely Yumalicious x”

Helpful Report

Posted 7 years ago

“I bought these for my sister because they looked beautiful, but unbeknownst to me, she's been hoping for something from Biscuiteers for years! It absolutely made her Christmas and scored me mega brother brownie points. So thanks Biscuiteers!”

Helpful Report

Posted 7 years ago

“The Christmas biscuits were delicious and arrived in good time. My only criticism would be that the box was a lot smaller than expected considering we had paid over £30 for it.”

Helpful Report

Posted 7 years ago

“Bought these for a friend and she loved them. This is my second time of giving these as gifts.”

Helpful Report

Posted 7 years ago

“Beautifully packaged and sooo well- finished. I can’t bring myself to eat these beautiful Kings .”

Helpful Report

Posted 7 years ago

“Prompt service, lovely packaging (even the protective postal cardboard box) and speedy. A really great alternative to conventional flowers, chocolates or biscuits. Loved it and will without doubt order again.”

Helpful Report

Posted 7 years ago

“Biscuiteers are always my go-to present for birthdays, Christmas', even just a random gift. Very beautiful and always delicious. Always fast delivery and very efficient. Customer service is always top notch -one of the best that I have ever received.”

Helpful Report

Posted 7 years ago

“Lovely presentation”

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Posted 7 years ago

“Great Christmas Eve gift for all the family . Packaged nicely and all recipients loved them !”

Helpful Report

Posted 7 years ago

“Wonderful service. Fabulous biscuits. Loved by the recipients.”

Helpful Report

Posted 7 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews