Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. My grand daughter loved the Snowman Christmas biscuit card!”

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Posted 7 years ago

“Amazing amazing amazing. Efficient, delivery tracked, carefully packed and biscuit decorated beautifully and tasted delicious. What’s not to love?”

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Posted 7 years ago

“Such a great all year round present... loved it !”

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Posted 7 years ago

“My friends and their 3 year old son loved the Beatrix Potter tin of vanilla biscuits, thank you so much”

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Posted 7 years ago

“LOVE the designs, the ideas and the creativity. ALL FABULOUS”

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Posted 7 years ago

“Have to say I was very disappointed - three of the biscuits were broken. They were a first wedding anniversary for my daughter and her partner as they married last Christmas and had the 12 days as their theme. There was a problem with delivery and in the end it was late too. I received them on the 18th December. Ive been meaning to contact you - but as my mum died last week I've had too much to do. I've used your company before and always been delighted even though the product is expensive. Unfortunately I'm unlikely to use it again. The biscuits were loose in the tin - and three broken. I've taken pictures of them. Looking forward to hearing from you.”

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Posted 7 years ago

Dear Jackie, Thank you so much for leaving a review and we really do apologise that your items arrived damaged. A member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards Biscuiteers

Posted 7 years ago

“Lovely company with great products! But my previous order had the wrong message in it - because I didn’t notice this on the email it was my error. I ordered again last Tuesday for delivery on Friday, and the item did not arrive until late Monday. The very helpful member of customer services replied to tell me that delivery cannot be guaranteed this time of year but your website does not make this clear. Delivery was refunded. So overall a good product, lovely packaging and good customer service... but I seem to be unlucky!!”

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Posted 7 years ago

Hi Jenna, we are so sorry to hear that. I believe that a member of our Customer Service have been in touch with you about the late arrival of your order and we hope that you feel it is resolved. If there is anything else we can help you with please don't hesitate to contact the Biscuiteers customer service team via yum@biscuiteers.com. The Biscuiteers x

Posted 7 years ago

“The biscuits are great but obviously very expensive. There aren’t many times I would buy something that is relatively so expensive.”

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Posted 7 years ago

“Efficient, product as requested which delighted recipient, delivered on requested date, even at Christmastime!”

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Posted 7 years ago

“Put a smile on the face of the recipients - a fab fun gift, that people were delighted to receive. They looked super cute and I hear they're super tasty too!”

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Posted 7 years ago

“Absolutely shocking disappointment a few days away from Christmas. In good faith as a VIB customer I placed an order for Little Cayman Island in the British West Indies 6 weeks before it needed to be delivered, no dispatch information received, not received in Little Cayman, I discover today purely through my own sheer hard work and effort in seeking to track down my package that my £300 order has been shipped to the Canary Islands instead and is currently sitting in Madrid airport.....totally fed up that through not fault of my own, organising weeks in advance this is the result. I will not be using this company again.”

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Posted 7 years ago

Hi Yvonne, Thanks for your email. We are really disappointed to hear this. We are raising a formal complaint with Royal Mail who mis-sorted your parcel resulting it ending up in the wrong country. It's incredibly frustrating, especially since our team worked so hard to get your order baked, iced and packed for delivery on time. I believe our customer service team has given a full refund for this order, we really are very sorry for this mix up and have been really let down by Royal Mail International on this occasion. The Biscuiteers x

Posted 7 years ago

“Unfortunately I’m unable to review the actual biscuits as I never received them. Same issue as the other reviews - paid for collect+ delivery, code Biscuiteers provided was wrong. No response to several emails and no one picks up when I call.”

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Posted 7 years ago

Hi, We are really sorry to hear this. Our customer service team has been in contact with an alternative code. We have recieved an incredibly high number of calls and emails this festive period and so it has taken us a little longer to get back to customers than usual. The Biscuiteers x

Posted 7 years ago

“Great idea, well packaged and very well received. Will use again when I want to send edible cards to friends and family.”

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Posted 7 years ago

“So simple to use their website and such a unique wonderful gift for anyone”

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Posted 7 years ago

“they were the perfect way to say a special thank you”

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Posted 7 years ago

“We ordered three boxes of biscuits for Christmas presents and selected the Next Day (24hr) Collect + service. I received the email saying my biscuits had been shipped 5days after placing my order. They were already 4days late at this point. After hearing nothing about collecting my order for another 2days I got in touch with the customer service team. They blamed issues with the Collect + service and sent me a collection code which I could use to collect my order. There was no acknowledgement of any failing on their part. I have tried to collect my order today (10days after placing the order) and was told the code wasn't correct. Called the office and they are closed! This means I will not have my order in time to give as presents. Thoroughly disappointed in such a failing in basic customer service.”

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Posted 7 years ago

Hi Mhairi, We are really sorry to hear this. I believe that our Customer Service team are in contact with you regarding your order and we hope to get it resolved ASAP for you. The Biscuiteers x

Posted 7 years ago

“I love the different themes they come up with always make Me smile.”

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Posted 7 years ago

“I bought this a gift for the Admin team at work - it was the christmas biscuit box. They absolutely loved it and have raved about the biscuits.”

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Posted 7 years ago

“Ability to be able to personalise the chocolates with a message for our daughter's birthday.”

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Posted 7 years ago

“Very happy. So cute”

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Posted 7 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews