Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly disgusted by attitude of sol called customer services Bought Christmas biscuits for Christmas, delivery in December, the system somehow despatched in November, The minute I earliest, automated email I contacted customer services, no help, just told to refuse parcel, parcel delivered to neighbours. Resultant service reaction tough! Your neighbour accepted and the "computer says" Abdication and appalling service”

Helpful Report

Posted 9 years ago

Hi Penny, Thank you for your comment. We are sorry to hear you feel disappointed by the service provided. I have been informed that a senior member of the team has got in contact to try and resolve the issue for you. We have also made a note that a second tin is going to be dispatched, if you could just let us know when you would like us to resend the tin. The Biscuiteers.

Posted 9 years ago

“Such a brilliant idea to send a beautifully decorated biscuit as a small gift. I didn't see the packaging or the final result as sent from miles away to family but their reaction was great and said they didn't want to eat it, it was that fab! Going to get some more as a Christmas present to family.”

Helpful Report

Posted 9 years ago

“We had recieved biscuits from you in the past (Easter lambs & rabbits), sent by a relative. We were always impressed with the craftmanship and packaging. This year's Christmas biscuits were no exception. I particularly liked the fact you offered a gluten free option as well , so they are going to be given to my wife by my two boys as a special gift.”

Helpful Report

Posted 9 years ago

“The cutest little biscuits!”

Helpful Report

Posted 9 years ago

“Bit of a mix up on the delivery date as the Christmas gift was delivered in November. I am sure I did not put this date but there you are. The only offer I got was to get the recipient to refuse delivery and they would send another at the right time. Rather takes the surprise out of it doesn't it. Anyway not sure I would bother again as they obviously thought it was my fault.”

Helpful Report

Posted 9 years ago

Hi Sally, Thank you for your comments. We are sorry to hear you feel disappointed by the service provided. I can confirm that the 12th November was selected as the nominated delivery date. We will certainly pass this along to our web team to look into. The Biscuiteers.

Posted 9 years ago

“I sent a client some biscuiteers as a get well gift and he absolutely loved them! They are a lovely alternative to sending some boring, mass produced gift! Thank you for the quick delivery.”

Helpful Report

Posted 9 years ago

“Very tasty biscuits with a great range of designs to choose from”

Helpful Report

Posted 9 years ago

“Lovely present for a friend, which arrived on the day expected. Thank you. Delivery cost is a bit expensive though.”

Helpful Report

Posted 9 years ago

“Still novel enough to justify the outrageous price .... Which is why I still order from you but you need to start lowering the price, particularly as they're not personalised items.”

Helpful Report

Posted 9 years ago

“I purchased these for a friend who is mad on the ballet , the nutcracker , I think they are fantastic , I hope she does too !!”

Helpful Report

Posted 9 years ago

“A lovely gift for a lovely friend.. It was very much appreciated”

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Posted 9 years ago

“Easy to order, fast service, beautifully boxed gifts, I am a happy customer”

Helpful Report

Posted 9 years ago

“Whilst the biscuits are lovely and always well-received, the website itself is quite cumbersome to use and the having to add addresses in to the address book to arrange a delivery is annoying, as some are a one-off. Also, it would be nice to have more options on the personalising for birthday card biscuits.”

Helpful Report

Posted 9 years ago

“Ordered these biscuits for an 80th birthday surprise, the recipient and other guests were amazed with our present and never seen anything like them before. They arrived promptly and in perfect condition. They looked and tasted divine. Will not hesitate to make further order.”

Helpful Report

Posted 9 years ago

“Always a hit. Used many times. Never disappointed. Thank you”

Helpful Report

Posted 9 years ago

“Each bisccuit card I have sent has always arrived on time and the person I have sent it to really loved it felt it looked too nice to eat first class service and biscuits mmmmmmmm”

Helpful Report

Posted 9 years ago

“Excellent delivery service. Arrived promptly and all biscuits intact. Lovely display and very pleased by quantity of biscuits enclosed.”

Helpful Report

Posted 9 years ago

“Great service. Excellent biscuits. Gorgeous packaging. My latest purchase was as a birthday present for a friend who was between houses and has spent the last few months getting rid of stuff. It was great to find a lovely, stylish gift that she can enjoy but doesn't have to store or find space for. She said they looked too good to eat, almost. I would definitely recommend Biscuiteers.”

Helpful Report

Posted 9 years ago

“I have complained twice about my order but have not yet even had the courtesy of a reply. Paid extra for next day delivery for a birthday gift but it was delivered 3 days later. Dreadful ! Have only given one star because I couldn't submit this review with zero”

Helpful Report

Posted 9 years ago

Hi Carole, Thank you for your comments & please accept our sincerest apologies for the problems you have experienced. As stated in my email, we have spoken to UK Mail and they are currently investigating why your order was not delivered when requested. We have refunded your delivery charge and are awaiting confirmation from UK Mail as to why the delivery was unsuccessful. As soon as we have further details we will be in contact. The Biscuiteers

Posted 9 years ago

“they arrived beautifully packed and my kids absolutely love them, they wish they could just get normal ones apart from special occasions as they would eat them all the time.”

Helpful Report

Posted 9 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews