Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.60

4.6 Rating 5,799 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a delightful gift to send & receive. Beautifully made and packaged and just delicious to eat, a real pick me up. I sent a biscuit to my Daughter at work & it really made her smile. What more could you want than to brighten some ones day?”

Helpful Report

Posted 10 years ago

“The product was excellent and looks amazing in the packaging!”

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Posted 10 years ago

“I ordered a tin of Biscuiteers dog-shaped biscuits for a meeting at work, and they went down extremely well! They looked really fun and tasted delicious. My only negative point was that two of the biscuits (out of sixteen) arrived broken. It's unusual as the biscuits are very well packaged - I've ordered biscuits before from Biscuiteers and this is the only time it's happened.”

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Posted 10 years ago

“I bought the time for tea buscuits for my nan for her Birthday and when she opened them she cried and said she had never seen anything so Beautiful and that she wont eat them She loved them thank you so much”

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Posted 10 years ago

“I've been using Biscuiteers for unique presents for several years now and they never disappoint. Recently I've bought two personalised Christmas biscuits that are perfect for sending to friends overseas. They even have foreign characters included like ä and ë! The quality is always first class and the biscuits always raise a smile when received. Great gifts for those who have everything or those who don't want more bits and bobs (think elderly aunts) :-) Well done, Biscuiteers. I'm one happy customer”

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Posted 10 years ago

“Biscuiteers is always my first choice when looking to send something both tasty and thoughtful to friends and family. Beautifully packaged the latest Christmas biscuits I ordered were received with delight and they thought they were amazing... thank you.”

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Posted 10 years ago

“Waste of money do not buy. Tastes awful no where near as good as the original flavour. Most importantly it is tiny. I complained & all they did was offer me 15% off my next order - they want me to spend more money!”

Helpful Report

Posted 10 years ago

Hi Laura, Thank you for your comment. We are really sorry to hear you feel disappointed by your experience with us. I can assure you this was far from what we intended. We will certainly pass your thoughts along to our production team regarding the taste of the biscuit and ensure taste tests are done on the product. The Biscuiteers

Posted 10 years ago

“The biscuits are lovely but some glitch during order meant the date of delivery was a month early! Ruined the surprise and present and had little sympathy from biscuiteers. Won't be buying again”

Helpful Report

Posted 10 years ago

Hi Felicity, Thank you for your comment. We are really sorry to hear that you feel disappointed by your experience with us. We are a small team here at Biscuiteers and we always try and deliver what we call 100% biscuit happiness, I can see your experience hasn't lived up to that. We can completely understand the upset caused by the items arriving earlier than anticipated. We have spent a long time developing our website to try and ensure that the checkout process is as user friendly as possible, which is then followed up by a confirmation email, outlining all of your order information. Please accept our apologies if this was missed. We will certainly pass your comments along to our web team. The Biscuiteers

Posted 10 years ago

“Biscuits looked delicious and were greatly appreciated”

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Posted 10 years ago

“The two tins were bought as Christmas Presents. Sadly, the wrapping was stuck down, so I haven't been able to see them. I have to say, I was a bit disappointed with the size of the tin. I thought it was a bit small”

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Posted 10 years ago

“To be honest whilst I love what you show online I was a little disappointed with the final items. There aren't any provisions for writing on the 'cards' and certainly the smaller personalised ones aren't as large as I expected (I couldn't find dimensions when I looked online) and I will have to subsidise with something to go with them which at their price point is a little frustrating. I had hoped for them to be a perfect teachers present instead of the standard bottle of wine and a little more creative and suitable for the children to give.”

Helpful Report

Posted 10 years ago

Hi Melanie, We are sorry to here you are disappointed with the products you received. Our customer service team will be in contact via email shortly. The Biscuiteers

Posted 10 years ago

“I have sent a couple of these as presents now and everyone has been over the moon with them. Lovely alternative gifting with a speedy delivery. Would recommend to all.”

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Posted 10 years ago

“Beautifully decorated biscuits and they taste delicious too. I originally received these as a gift and I was so impressed, they are become my 'go to' gift for something a little bit special. The fresh range of designs makes it easy to find gifts for all sorts of recipients. International shipping is a bonus, and I love that you can send to multiple addresses from within the one order.”

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Posted 10 years ago

“Unfortunately the order was delivered late due to an error by the carrier - even though I had paid the express charge for next day delivery. So neither of us best pleased.”

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Posted 10 years ago

Hi Roslyn, Thank you for your comment. We are sorry to hear that you feel disappointed by the delivery service provided. As stated in our email conversation, we refunded your delivery charge and set up a promotional offer for your next purchase with us. Please feel free to contact us via email or telephone should you have any further queries. The Biscuiteers

Posted 10 years ago

“Everyone I have sent a Biscuiteers gift to have been delighted with the products. It is such a super special way to celebrate milestones and birthdays etc. I have now replaced all cards with a biscuiteers treat instead! Packaging is gorgeous and the biscuits are divine:) I personally like the fact they last a while and therefore, do not need to be eaten straight away.”

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Posted 10 years ago

“I have sent the tins of biscuit as presents, so haven't seen them myself but they are always well received, beautifully presented and apparently delicious! Also, delivery is on time.”

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Posted 10 years ago

“My first order, and the items (advent calendar and biscuits to go with it) are absolutely gorgeous! Haven't tried the biscuits yet but they smell delicious. Can't wait to hang it up on December 1.”

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Posted 10 years ago

“Following my previous review I would like to state that the Ginger Elf is a beautiful addition and should ideally be named 'Harry' because it made me laugh!! A brilliant addition to the current collection and I love the football links. I however love the Gallagher additions which clearly are not 'busted' and should increase your sales beautifully. 'Brilliant'!!”

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Posted 10 years ago

“They are just simply beautiful!! I would happily buy them for anyone I know. The packaging is very special too! Thank you”

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Posted 10 years ago

“My children keep begging for these biscuits. We don't live in the UK anymore, but that doesn't stop us from ordering and we still get fast delivery and quality biscuits!”

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Posted 10 years ago

Biscuiteers is rated 4.6 based on 5,799 reviews