Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t see them as they were a gift but my daughter was delighted with them thankyou xx”

Helpful Report

Posted 6 years ago

“I sent the ‘say cheese’ biscuit tin to my brother in law for his birthday and he loved it ~ said it was the best cheese he’d ever tasted!”

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Posted 6 years ago

“Love the presentation and the fun items made out if biscuit. The biscuits themselves are delicious”

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Posted 6 years ago

“Everytime I order a Biscuiteers surprise to be delivered through someone's letterbox that someone is totally delighted. Such a perfect pick me up!”

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Posted 6 years ago

“Fantastic gift! Very well presented in a beautiful box. Great taste and price!”

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Posted 6 years ago

“Lovely tasty cookies. The people in the Notting Hill shop are so nice. Each of their items makes a lovely gift.”

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Posted 6 years ago

“Ordered the luxury Wedding box for friends who have everything. They loved them, especially the personalisation which is a lovely extra.”

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Posted 6 years ago

“Very good and arrived beautifully packaged.”

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Posted 6 years ago

“Love the letterbox Jolly Gingers - perfect for almost anybody and any occasion. Can we have more jobs and hobbies individual JGs though please eg a cyclist, policeman/woman? The beautiful packaging etc is the icing on the...biscuit. Really completes the gift experience, as does quick postage delivery times.”

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Posted 6 years ago

“I’ve heard the biscuits are lovely so I have no fault there, but it was a hassle to sort out my order and get a response from customer services. They didn’t respond to my email for several days. In total it took about five/six days, several emails, several tweets and a phone call to rectify a mistake with the delivery address. With any other company I’d assume this would be fixable within a day or so with one email, instead of five days later. Unfortunately I live abroad so I wasn’t able to call, and had to had a friend in the U.K. to do it for me just so I could make sure the biscuits arrived on time. It took a full week from me informing them of the problem to the biscuits being received so be careful if the gift is time sensitive. Ultimately the biscuits are well received and was a lovely surprise.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave us a review. We're so sorry it took so long to amend the delivery address that had been inputted at checkout. I believe our customer service team did try to call you quite a few times to fix the issue there and then but as you were not able to accept UK calls we did have to resort to emails which can take a little longer to pick up and reply. We're so glad the biscuits were well received and if you have any further queries please do not hesitate to contact us at yum@biscuiteers.com. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Perfect gift - the biscuits looked amazing and were beautifully decorated...and they tasted every bit as good as they looked!”

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Posted 6 years ago

“Excellent biscuits, beautifully presented.”

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Posted 6 years ago

“I just wanted to email you to say a MASSIVE THANKS for the fantastic chocolates I ordered this week from you. They arrived yesterday and I gave them to the recipients who were absolutely delighted and over the moon with them. Again, brilliant product, service and delivery.”

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Posted 6 years ago

“Beautifully crafted biscuits in great packaging, will make an excellent birthday present.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Fantastic biscuits, super designs, very well packaged for delivery through a letterbox. The recipient was over the moon on receiving the biscuits ,which were so well presented. An unusual present , a design for every occasion.”

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Posted 6 years ago

“Purchased a personalised wedding biscuit box. Arrived on time and was stunning. Recipients loved it, a semi - regular purchaser (for special occasions) I will definitely buy again”

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Posted 6 years ago

“Bought as a present, it was delivered in good time, and was delicious by all accounts.”

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Posted 6 years ago

“So I havent actually seen the biscuits as they were for a gift, but I heard they were lovely and she was so thrilled to receive them! Great service and very quick to help when I missed off the gift note who thy were actually from! Will definitely order again”

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Posted 6 years ago

“Absolutely beautiful biscuits - a really lovely present to send. And they taste delicious too! I love the huge range that you have now. Very reliably service and presentation. Would definitely recommend to friends and family.”

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Posted 6 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews