“AVOID, AVOID, AVOID! Terrible company, I had to wait a week longer for my delivery than promised than they sent me the wrong boxes! After approx 30 emails they admitted they had made an error and would credit my account. As I didn’t want to use them again I asked for credit back to my card which they assured me they would do. I have waited 2 weeks and they will not reply to my emails and have not refunded me! I am taking out legal action against them. DO NOT USE THIS COMPANY!”
“AVOID AVOID AVOID
I ordered business cards I reviewed my design and was happy with the proof then it all went wrong from there.
I received my cards which had been shrunk and the type size you needed a magnifying glass to read. THE UPLOADED image is at 100%
I contacted Bizay and there customer services refused to take any responsibility for the error. I would never trust them again to do anything for me or anyone that I know”
“Ordered business cards on 21st Jan to be delivered on 4th Feb. Contacted them on 3rd Feb to check if it was still arriving on the 4th (checked the status on the website and it said ‘.processing’) and got a standard reply that my order will be with me on the 4th. 4th Feb and nothing arrived so I emailed them again and got told that couriers are experiencing delays . It was a lie as they gave me tracking number and order hadn’t even been posted. So contacted them again... they apologised and said order will be with me soon . Today is the 9th and still nothing . Sent another email . What a waste of time , totally rubbish and annoying! Will not be ordering from them again !!!!
AVOID !!!!!!!”
“Never, ever order from them. They take your payment and walk away. They don't respond to questions or complaints. They ignore every message - but also refuse to issue any refund for the order they don't produce. Absolutely not to be trusted.”
“Placed an order, order did not arrived, contacted the support, received a reply two days later, order received two week slater!!! Swing tags were totally unusable, colors faded, all cards with different sizes, awful print quality and to top it all up, the paper stock was used, well it wasn't a card, more like a cheap office printing paper. Asked for a refund, declined. After 7 days of emailing back and forward, Bizay have issued a "buying credit" to my Bizay account rather than an actual money to my bank account!!!! It's been well over a month now, taking to small claims courts as well as reporting to trading standards agencies and money fraud.”
“I ordered 3 items to be delivered on the 13th. 1/3 arrived on the 2nd and was very poor quality although I paid extra for my items to be looked over. When the rest of my delivery didn't arrive on the 13th I chased the company multiple times who finally advised me the items had been delayed. I responded and said I would like to cancel the rest of the order as it is now too late to which they said my item would be dispatched soon. I then emailed almost every day saying I no longer want these items and they kept responding saying my item was being dispatched and completely disregarding my comments in regards to a refund.
The rest of the items have now arrived 2 weeks after my paid for due date, I have no need for these items and they too are poor quality.
I'll look forward to my copy and pasted response to match all the other 1 star reviews.
I will not stop until I get my refund.”
“I ordered blank mags and paid near £20 for 48 hour delivery. When the delivery wasn't received a week later I tried to cancel. Even though the blank Mugs hadn't even left their factory they wouldn't refund. When I final go a partial delivery refund, they put it on an account to spend with them, not to your bank. Very hard customer service. Def not 100percent customer satification as they state!”
“Order: 1158162 The coasters arrived today 15/12, one day later than promised which is acceptable particularly during this busy festive period for all, judging by the awful reviews I considered myself as one of the fortunate customers to actually receive orders . Whilst the coasters and the colours and the design as requested are faultless the only issue is that they are made of 'paper' and really not coasters as we know them, this should have been pointed out from the offset, it wasn't or maybe I misunderstood and the only place for these coasters sadly are the waste paper bin. I would suggest a compromise to suit all parties would be some form of a refund, or outline to me where it states these are paper coasters.”
“The coasters arrived 15/12, I can accept that they are a day later than promised at this time of the year and judging by all of the customer reviews I am probably one of the more fortunate ones. The art work is great the wordings and the layout as expected, but the coasters are just paper, whether I've missed something at the time of ordering, that bit was definitely not outlined or explained etc. Big disappointment I'm afraid and certainly cannot present to a customer as a give away marketing material, we would be laughed out of town! So I would be suggest that we agree some form of compensation award... I would be happy to meet a half way payment refund as the paper coasters are neither use nor ornament and currently filed away in the waste bin.”
“it is a shame for this company as the web site is pretty good and the design templates are most helpful throughout, I ordered with tongue in cheek 100 coasters recently at a ridiculous price (that should have sent the alarm bells chiming straight away) only because they are no longer available at vista print. Deliver was promised 14/12 by TNT I dont hold out much hope after looking through the customer reviews
Its not life threatening money layout 20 odd quid thereabouts, but from the offset had a gut feeling (hadn't checked out the reviews then, just went straight in and designed the coasters,like you do) but I decided to pay through pay pal just in case... I always trust everyone until I have reason not to. I will give it a few more days then unfortunately will have to inform paypal for a full refund of monies etc, its all a bit sad really.”
“Completely worthless. I placed an order for which I paid a lot of shipping costs to receive the products within a week. I have only received part of the order. Now BIZAY says the rest is with TNT. Well, I contacted TNT and Bizay didn't even give the rest of my order. You cannot reach Bizay by phone either. When you send them email they just don't respond 9 out of 10 times. Extremely disappointing complaint handling. I did get emails from them a few times asking if I wanted to give a review. They do want one to leave a review, but if you want to give a 1 star rating, it will not be accepted by their system. You can only give 5 stars. I don't even think this company is worth 1 star!
still haven't gotten my car magnets 2 weeks later.”
“This company is a scam. Your order and will have to not only pay VAT but an "administration" fee equal to most of your order. DO NOT ORDER FROM THIS COMPANY.”
“Bizay is a waste of money.
What I ordered is not what I get. Too tiny prints compared to what I saw on the demo.
Very cheap paper texture and poorly cut to sizes.
I have no choice than to reorder my business cards elsewhere.
Very poor customer service and worst ever delivery company.
I had to wait for almost two weeks after the postman first attempt to deliver to my door step.
No I Miss You Card and no information about the whereabout of my order.
I will never recommend them to anyone.”
