Bloomex Reviews

Name: Bloomex
Rating: 1.33

1.3 Rating 416 Reviews

8 %

of reviewers recommend Bloomex

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1.3

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 26th October 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bloomex is about the worst company that I have ever tried to deal with. Ordered flowers to be delivered before Christmas. They were not delivered and a week later I was told they were in a depot and could be collected, by which time they would have been dead. I was told the recipient was out on the delivery day. She wasn’t. I was refused a refund. Even though the order was not fulfilled. Foolishly I then tried to resend the flowers. They arrived frozen and very poor value. The original dead flowers were thrown on to the recipient’s driveway two weeks after the delivery date. If this isn’t bad enough they have another devious little trick up their sleeves. Hidden in the small print is the information that if you are outside Canada you will be charged in USD. The charge will not be adjusted to account for the difference in exchange rates. Just another way to rip off the customers. Save you money and do not use Bloomex”

Helpful Report

Posted 2 years ago

“Without doubt one of the worst companies I have ever tried to deal with. Delivery ordered for before Christmas never arrived and seemed to be sent to a depot, but I was not told where they were until a week later, by which time they would have been dead anyway. I was told the recipient was out when I know that she wasn’t. I too was refused a refund and originally offered just a fraction of what I had spent. I sent some replacement flowers today which have arrived but apparently are cold and crushed by the wrapping. To add insult to injury, it looks like I have been charged in USD, when of course I had assumed the prices shown were Can dollars. The original box of flowers was thrown onto the recipients driveway two days ago. All completely dead of course. Do not under any circumstances order with Bloomex. Poor product, terrible customer service and total refusal to compensate for their failures”

Helpful Report

Posted 2 years ago

“Ordered flowers to be sent to a seniors home. Floral was ordered on the 29th of December 2022. I contacted bloomex on the 2nd of January regarding the flowers as they still had not been delivered. The woman on the phone said nothing could be done as they were in transit. I informed her that I ordered them on the 29th and they said in transit then and were scheduled for delivery on the 30th. Bloomex was called again on the 3rd of January as I had not heard anything. They said the flowers were delivered to the home the recipient was staying at on the 3rd. I received a text from her daughter telling me to ask for my money back as the flowers were so terrible looking below are pictures of what I bought and what was sent. If you want a horrible experience and an embarrassing bouquet of flowers sent, use bloomex”

Bloomex 1 star review on 6th January 2023

Helpful Report

Posted 2 years ago

“What I ordered vs what I received. I give them 0 stars. Quality not acceptable. Paid extra for delivery prior to noon but arrived after 5pm. Delivery guy left glass door opened which could have broken door. Customer service is garbage! I paid 95$ and was reimbursed 4.20$. Don't waste your time ordering from them if in ottawa area.”

Bloomex 1 star review on 2nd January 2023

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Posted 2 years ago

“I received flowers from this company- they were absolute garbage! Petals were off the roses, they were half dead. The snapdragons were rotten so i had to discard them. The alstroemeria were brown on most of the flowerheads. They ask for a picture so they can tell you it's not their fault. Read the fine print- not responsible for the delivery issues. I feel awful for the person who sent them- complete waste of money!! Would NEVER recommend them!!!!!”

Helpful Report

Posted 2 years ago

“Good evening, I ordered flowers for my Mom for Christmas but when they were delivered they were out in the cold too long and most of the arrangement was frozen. Plus I had paid for the largest size but didn’t get it. I wrote and let them know and the next morning the absolutely most perfect arrangement arrived and she was just so thrilled. I was shocked that new ones were sent out and double shocked how fast they arrived. I will absolutely deal with Bloomex again and will tell all my family and friends. Wishing you a healthy and prosperous New Year.”

Helpful Report

Posted 2 years ago

“I ordered a pine/greenery planter box arrangement for friends for Xmas. They are both diabetic. I had the arrangement sent to my house. Bloomex delivered to me a basket of cookies/chocolates, etc. I told them this was unacceptable and they could pick up the basket and refund my money. They refused saying depending on the temperature, they can substitute anything they want. I am now substituting a DIFFERENT FLORIST for Bloomex. I will never use them again and will spread the word far and wide.”

Helpful Report

Posted 2 years ago

“First time customer, I ordered 3 arrangements, added them to my cart, did the next step and paid, then on to delivery, they were to go to 3 different people. Only allowed 1 delivery. I have spent the past 3 days trying to get my money back. The online chat bot askes you to hold then disconnects because it thinks you left the computer. Had to call 4 times before I could reach anyone, Nina refused to pass me to a manager. They have put my order on hold, for a store credit. I don't want a credit; I want my money back. I went elsewhere to send the 3 arrangements, a store credit is useless to me, as I will never use this company again. They have my $156 and refuse to issue a refund. I have never been provided with a receipt. What is wrong with a company that doesn't provide the service yet refuses to refund the transaction? Should this not be against the law somewhere?”

Helpful Report

Posted 2 years ago

“I had purchased twice from Bloomex this year; the 1st order was loved by the recipient, the 2nd order has yet to be delivered; i wanted to place a third order today, when i totalled the order - I called the bloomex line, as I could not input my 20% coupon online. I was also told that I could not use my Bloomex Bucks as only one discount per order is permitted. The total came to .01 more than what was left on the gift card - in other words, I had $42.51 available on the card, and the order without my Bloomex Bucks came to $42.52. The level agent suggested I use another card for the .01 difference - i asked for customer service, basically after explaining the issue twice - she told me the same thing - I would have to pay for the order in full. As we no longer have pennies in circulation - all retailers reduce the total - in this case - from .01 to .00. Bloomex refused - they have not only lost this order, but there will be no future orders from me - there are other canadian florists online that offer discounts. Totally disgusted - .01 difference.”

Helpful Report

Posted 2 years ago

“Charged me twice by mistake, they didn't,t want to reimburse me, still waiting... also false advertising saying they are local. Do not order.”

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Posted 3 years ago

“Flowers were old and wilting, vase came broken by the driver. Called customer service to complain, hung up on us twice. Please do not order from this place. If I can give them 0 star, I would.”

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Posted 3 years ago

“They don't care about delivery”

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Posted 3 years ago

“Order No. 3767193 I ordered 3 different baskets from Bloomex on Aug. 4th for my granddaughter who lives in Pembroke. She was very happy and said that they were all very nice. They were delivered the very next day as promised. I'm happy with their service.”

Helpful Report

Posted 3 years ago

“The bouquet i ordered was in a round vase with ribbon. I asked if it would look like picture they said yes. What i got was flowers in a box with an ugly green vase. I paid extra for same day delivery extra to enhance the boquet and extra to get the vase. For $88 dollars i was truly disappointed and embarrased.”

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Posted 3 years ago

“Actually I would give them zero stars if I could......Although delivered on time, I am very disappointed and embarrassed! My sister-in-law just received the basket of flowers I sent her for her 65th birthday. It is nothing at all like what I ordered from the website!! Advertised as originally $79.99, but on limited time special for $39.99. What she received was in a cheap pink plastic dollar-store type basket with completely different flowers. I have emailed the company to fix this, and told them I would contact BBB if not satisfied. I am still waiting.”

Helpful Report

Posted 3 years ago

“Buyer beware”

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Posted 3 years ago

“I only gave it 1 star because I can't give 0. I ordered flowers for my best friend to lift her spirits and was so excited to find a beautiful lavender bouquet on the website. Once received, I saw that it looked nothing like the picture on the website where the picture had included a few lavender roses and the bouquet received only had one rose in a very different color. The flowers were in poor condition and when I advised the company by showing them pictures of what was received, they said they're within their policies and apologize for my unfortunate experience but at the end of the day, was not willing to do anything to rectify the situation. Horrible horrible customer service. I will never buy flowers from here again > :( Please save your money! There are so many other competent florists who care about their customers, Bloomex definitely isn't one of them. I have attached pictures of the flowers on the website and what was received. You will see, they look nothing alike!”

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Posted 3 years ago

“Paid a lot of money for a Savoury Seafood basket because the person has diabetes and they got a ton of candy and tuna. Will not be buying from this company again.”

Helpful Report

Posted 3 years ago

“To all Bloomex staff, why do you still work for this money swindler company? Are you tired of being scolded by customers through the phone and live-chat again and again as they have been cheated? If you have conscience, go straight to your local Authority and report all the scams that this company has done. God will always bless you if you do so now.”

Helpful Report

Posted 3 years ago

“I would advise to not deal with this company. The picture on the left is what is advertised on their website and the one on the right is what was received. I also paid extra and upgraded to a bigger bunch then pictured. As you can see it is not what I paid for ($89.90). I have spoken to the company and keep getting the run around. They say they will be intouch within 24 hours but you never hear from them. Very disappointed ☹️”

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Posted 3 years ago

Bloomex is rated 1.3 based on 416 reviews